Page 1 M5163dn User's Guide June 2017 www.lexmark.com Machine type(s): 4063 Model(s):...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Learning about the printer................7 Finding information about the printer......................7 Selecting a location for the printer........................8 Printer conﬁgurations............................9 Using the printer control panel........................11 Understanding the colors of the Sleep button and indicator lights............12 Additional printer setup................13 Installing internal options..........................
Page 3 Contents Printing conﬁdential and other held jobs....................76 Printing information pages..........................78 Canceling a print job............................78 Understanding the printer menus............79 Menus list................................79 Paper menu.................................80 Reports menu..............................91 Network/Ports menu............................92 Security menu..............................105 Settings menu..............................108 Help menu................................. 129 Saving money and the environment............130 Saving paper and toner..........................130 Saving energy..............................130 Recycling................................
Page 4 Contents Modifying conﬁdential print settings......................152 Copying printer settings to other printers....................152 Restoring factory default settings........................153 Clearing jams.....................154 Avoiding jams..............................154 Identifying jam locations..........................156 Paper jam in the front door........................... 158 Paper jam in the rear door..........................159 Paper jam in the standard bin........................162 Paper jam in the duplex unit.........................
Page 5: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 6 You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. SAVE THESE INSTRUCTIONS.
Page 7: Learning About The Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and conﬁguring the accessibility Lexmark Accessibility Guide—This guide is available features of your printer. at http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 8: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 9: Printer Conﬁgurations
Learning about the printer Right side 152 mm (6 in.) Front 508 mm (20 in.) Left side 152 mm (6 in.) Rear 152 mm (6 in.) 115 mm (4.5 in.) Printer conﬁgurations Basic model Standard bin Printer control panel Multipurpose feeder Standard 550‑sheet tray (Tray 1)
Page 10 For more information, see www.lexmark.com/multifunctionprinters. The following illustration shows the maximum number of optional ﬁnishers and trays that are supported by the printer. For more information on other conﬁgurations, visit www.lexmark.com/multifunctionprinters. Hardware option Alternative hardware option Staple ﬁnisher •...
Page 11: Using The Printer Control Panel
Learning about the printer The staple, hole punch ﬁnisher must not be combined with any other output options. In a conﬁguration with two or more optional ﬁnishers: • The staple ﬁnisher must always be on top. • The high‑capacity output expander must always be at the bottom. •...
Page 12: Understanding The Colors Of The Sleep Button And Indicator Lights
Learning about the printer Use the Home button Go to the home screen. Indicator light Check the status of the printer. USB port Connect a ﬂash drive to the printer. Note: Only the front USB port supports ﬂash drives. Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.
Page 13: Additional Printer Setup
Firmware cards – Forms and Bar Code – PRESCRIBE – IPDS • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – Parallel 1284-B interface – MarkNet N8350 802.11 b/g/n wireless printer server – RS-232-C serial interface Accessing the controller board...
Page 14 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 15 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer ﬁrst before touching any controller board electronic component or connector. Lexmark Internal Solutions Port or printer hard disk connector Option card connector Memory card connector...
Page 16 Additional printer setup Align the screws with the holes on the shield, and then reattach the shield. Tighten the screws on the shield.
Page 17: Installing A Memory Card
Additional printer setup Reattach the access cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 18: Installing An Internal Solutions Port
Reattach the controller board shield, and then the controller board access cover. Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a ﬂat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 19 Additional printer setup Unpack the ISP kit. ISP solution Screw for attaching the plastic bracket to the ISP Screws for attaching the ISP mounting bracket to the controller board shield Plastic bracket Remove the metal cover from the ISP opening. Loosen the screw.
Page 20 Additional printer setup Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic bracket on the controller board cage until it clicks into place. Make sure the cables are neatly tucked under the plastic bracket.
Page 21 Additional printer setup Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket. Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP. Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.
Page 22 Additional printer setup Attach the two provided screws to secure the ISP mounting bracket to the controller board shield. Tighten the thumbscrew that is attached to the ISP. Warning—Potential Damage: Do not screw it on too tightly. Connect the ISP solution interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color-coded.
Page 23: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 24: Installing A Printer Hard Disk
Additional printer setup Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be ﬂushed against the controller board. Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Page 25 Additional printer setup Locate the appropriate connector on the controller board cage. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.
Page 26 Additional printer setup To install a printer hard disk onto the ISP: Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket. Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down until the standoffs are in place.
Page 27 Additional printer setup Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk.
Page 28: Removing A Printer Hard Disk
Additional printer setup Removing a printer hard disk Note: This task requires a ﬂat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 29 Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Access the controller board. For more information, see “Accessing the controller board” on page Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the printer hard disk.
Page 30: Installing Hardware Options
You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any hardware options you have purchased in the following order: •...
Page 31: Installing Optional Trays
You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.
Page 32 Additional printer setup Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked.
Page 33 Additional printer setup Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Page 34: Attaching Cables
Additional printer setup Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page To uninstall the optional trays, slide the latch on the right side of the printer toward the front of the printer until it clicks into place, and then remove stacked trays one at a time from the top to the bottom.
Page 35 Additional printer setup Use the Parallel port Connect the printer to a computer. Note: This can also be used in installing an optional Internal Solutions Port (ISP). USB port Attach an optional wireless network adapter. Ethernet port Connect the printer to a network. USB printer port Connect the printer to a computer.
Page 36: Setting Up The Printer Software
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Page 37: Networking
Additional printer setup Navigate to the Conﬁguration tab, and then select Update Now ‑ Ask Printer. Apply the changes. For Macintosh users From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies. Navigate to the list of hardware options, and then add any installed options. Apply the changes.
Page 38: Connecting The Printer Using The Wireless Setup Wizard
Additional printer setup Make sure you have the following information before setting up the printer on a wireless network: • SSID—The SSID is also referred to as the network name. • Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc. •...
Page 39 Additional printer setup From the printer control panel, navigate to: > Settings > > Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > > Wireless Connection Setup > Select a wireless connection setup. Search for networks Show available wireless connections.
Page 40: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Additional printer setup Access the WPS settings. For more information, see the documentation that came with your access point. Enter the eight‑digit PIN, and then save the setting. Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: •...
Page 41: Verifying Printer Setup
Additional printer setup Verifying printer setup Printing a menu settings page Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly. Note: If you have not changed any menu settings, then the menu settings page lists all the factory default settings.
Page 42: Loading Paper And Specialty Media
If you regularly print large jobs on narrow paper, then you may use the MS710 Series printer models, which print batches of 10 or more pages of narrow paper at a faster speed. For more information on the MS710 Series printer models, contact your Lexmark sales representative. From the printer control panel, navigate to: >...
Page 43 Loading paper and specialty media Notes: • When loading folio‑, legal‑, or Oﬁcio‑size paper, lift the tray slightly and pull it out completely. • Avoid removing trays while a job prints or while Busy appears on the display. Doing so may cause a jam.
Page 44 Loading paper and specialty media Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators at the bottom of the tray to help position the guides.
Page 45 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly.
Page 46 Loading paper and specialty media Without an optional staple ﬁnisher With an optional staple ﬁnisher Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple ﬁnisher, then make sure the holes on the long edge of the paper are on the right side of the tray. One‑sided printing Two‑sided printing Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.
Page 47 Loading paper and specialty media • If you are loading envelopes, then make sure that the ﬂap side is facing up and the envelopes are on the left side of the tray. • Make sure the paper is below the solid line, which is the maximum paper ﬁll indicator. Warning—Potential Damage: Overﬁlling the tray can cause paper jams.
Page 48 Loading paper and specialty media • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper ﬁll indicator. For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.
Page 49: Loading The 2100-Sheet Tray
Loading paper and specialty media Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Pull out the tray. Adjust the width and length guides. Loading A5‑size paper Pull up and slide the width guide to the position for A5.
Page 50 Loading paper and specialty media Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place.
Page 51 Loading paper and specialty media Loading A4‑, letter‑, legal‑, oﬁcio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded. If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d.
Page 52 Loading paper and specialty media Put the A5 length guide in its holder. Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place.
Page 53 Loading paper and specialty media Flex and fan the sheets to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper is loaded properly.
Page 54 Loading paper and specialty media One‑sided printing Two‑sided printing Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur. • Make sure the paper is below the maximum paper ﬁll indicator. Warning—Potential Damage: Overﬁlling the tray can cause paper jams.
Page 55: Loading The Multipurpose Feeder
Loading paper and specialty media From the printer control panel, set the size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Pull down the multipurpose feeder door.
Page 56 Loading paper and specialty media Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of tray to help position the guides.
Page 57 Loading paper and specialty media Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. •...
Page 58 Loading paper and specialty media • There are different ways of loading letterhead depending on whether an optional staple ﬁnisher is installed or not. Without an optional staple ﬁnisher With an optional staple ﬁnisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing •...
Page 59 Loading paper and specialty media • Load envelopes with the ﬂap side down and on the left of the multipurpose feeder. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. •...
Page 60: Linking And Unlinking Trays
Loading paper and specialty media Linking and unlinking trays The printer links trays when the speciﬁed paper size and type are the same. When a linked tray becomes empty, paper feeds from the next linked tray. To prevent trays from linking, assign a unique custom paper type name. Linking and unlinking trays Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 61: Assigning A Custom Paper Type
Loading paper and specialty media Using the printer control panel From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names Select a custom name, and then type a new custom paper type name. Press Press Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Page 62: Paper And Specialty Media Guide
The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide at http://support.lexmark.com. Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media.
Page 63: Tips On Using Labels
Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide on the Lexmark Web site at http://support.lexmark.com. • Use labels designed speciﬁcally for laser printers.
Page 64: Paper Guidelines
Paper and specialty media guide Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability. Consider these factors before printing on them: Weight The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m...
Page 65: Selecting Paper
(electrophotographic) printers. While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market. This scientiﬁc testing is conducted with rigor and discipline.
Page 66: Storing Paper
Paper and specialty media guide Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identiﬁed as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Page 67: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide • Do not store anything on top of individual paper packages. • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and ﬂat. Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the sizes, types, and weights of paper they support.
Page 68 Paper and specialty media guide Dimensions Standard or Optional Multipurpose Duplex Paper size optional 250‑ 2100‑sheet tray feeder or 550‑sheet tray 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5 182 x 257 mm...
Page 69 Paper and specialty media guide Dimensions Standard or Optional Multipurpose Duplex Paper size optional 250‑ 2100‑sheet tray feeder or 550‑sheet tray 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.)
Page 70 Paper and specialty media guide Paper size 4‑bin mailbox Output expander Staple ﬁnisher Staple, hole punch and high‑capacity ﬁnisher output expander Legal Folio Oﬁcio Statement Universal Envelopes The ﬁnisher staples the paper if it is loaded long edge ﬁrst. The ﬁnisher stacks the paper but does not staple or punch holes in it. The ﬁnisher stacks and staples the paper but does not punch holes in it.
Page 71 Paper and specialty media guide Paper type Paper weight 4‑bin mailbox Output Staple ﬁnisher Staple, hole expander and punch ﬁnisher high‑capacity output expander Dual web and 180 g/m Integrated (48 Ib bond) Bond 90–176 g/m (24–47 lb bond) 60–90 g/m (16–24 lb bond) Envelope 105 g/m...
Page 72 Paper and specialty media guide Paper type Paper weight 4‑bin mailbox Output Staple ﬁnisher Staple, hole expander and punch ﬁnisher high‑capacity output expander Rough/cotton 90–176 g/m (24–47 lb bond) 60–90 g/m (16–24 lb bond) Custom type [x] 90–176 g/m (24–47 lb bond) 60–90 g/m (16–24 lb bond) The ﬁnisher stacks the paper but does not staple or punch holes in it.
Page 73: Printing
Printing Printing Printing a document Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings.
Page 74: Printing From A Flash Drive
Printing Printing from a ﬂash drive Printing from a ﬂash drive Notes: • Before printing an encrypted PDF ﬁle, you will be prompted to enter the ﬁle password from the printer control panel. • You cannot print ﬁles for which you do not have printing permissions. Insert a ﬂash drive into the USB port.
Page 75 Printing From the printer control panel, select the document you want to print. Press the left or right arrow button to specify the number of copies for printing, and then press Notes: • Do not remove the ﬂash drive from the USB port until the document has ﬁnished printing. •...
Page 76: Printing From A Mobile Device
Printing Printing from a mobile device Note: Make sure that the printer and mobile device share the same wireless network. For information on conﬁguring the wireless settings of your mobile device, see the documentation that came with the device. Printing from a mobile device using Mopria Print Service Mopria®...
Page 77: Printing Held Jobs
Printing Print job type Description Max Invalid PIN Limits the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted. Conﬁdential Job Expiration Lets you hold print jobs in the computer until you enter the PIN from the printer control panel.
Page 78: Printing Information Pages
Printing Printing information pages Printing a font sample list From the printer control panel, navigate to: > Settings > > Reports > > Print Fonts Press the up or down arrow button to select the font setting. Press Note: The PPDS fonts appear only when the PPDS data stream is activated. Printing a directory list From the printer control panel, navigate to: >...
Page 79: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Conﬁgure MP Stapler Test Standard USB Substitute Size Network Setup Page Parallel [x] Paper Texture Proﬁles List Serial [x]...
Page 80: Paper Menu
Understanding the printer menus Paper menu Vinyl label is supported only in MS710 Series printer models. Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: MP Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper •...
Page 81 Understanding the printer menus Tray [x] Type Specify the paper type loaded in each tray. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Transparency Custom Type [x] is the factory default setting for all other trays. Recycled •...
Page 82 Understanding the printer menus MP Feeder Type Specify the paper type loaded in the multipurpose feeder. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Conﬁgure to “Cassette” for MP Feeder Recycled Type to appear as a menu.
Page 83: Substitute Size Menu
Understanding the printer menus Manual Envelope Size Specify the envelope size being manually loaded. 7 3/4 Envelope Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the 9 Envelope international factory default setting. 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope...
Page 84: Paper Texture Menu
Understanding the printer menus Paper Texture menu Plain Texture Specify the relative texture of the plain paper loaded in a speciﬁc tray. Smooth Note: Normal is the factory default setting. Normal Rough Card Stock Texture Specify the relative texture of the card stock loaded in a speciﬁc tray. Smooth Notes: Normal...
Page 85: Paper Weight Menu
Understanding the printer menus Preprinted Texture Specify the relative texture of the preprinted paper loaded in a speciﬁc tray. Smooth Note: Normal is the factory default setting. Normal Rough Colored Texture Specify the relative texture of the colored paper loaded in a speciﬁc tray. Smooth Note: Normal is the factory default setting.
Page 86 Understanding the printer menus Labels Weight Specify the relative weight of the labels loaded. Light Note: Normal is the factory default setting. Normal Heavy Vinyl Labels Weight Specify the relative weight of the vinyl labels loaded. Light Note: Normal is the factory default setting. Normal Heavy Bond Weight...
Page 87: Paper Loading Menu
Understanding the printer menus Custom [x] Weight Specify the relative weight of the custom paper loaded. Light Notes: Normal • Normal is the factory default setting. Heavy • The options appear only when the custom type is supported. Paper Loading menu Card Stock Loading Determine and set two-sided printing for all print jobs with Card Stock as the paper type.
Page 88: Custom Types Menu
Understanding the printer menus Heavy Loading Determine and set two-sided printing for all print jobs with Heavy as the paper type. Duplex Rough/Cotton Loading Determine and set two-sided printing for all print jobs with Rough or Cotton as the paper type. Duplex Custom [x] Loading Determine and set two-sided printing for all print jobs with...
Page 89: Bin Setup Menu
Understanding the printer menus Portrait Width Set the portrait width. 3–14.17 inches Notes: 76–360 mm • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the U.S. factory default setting. You can increase the width in 0.01‑inch increments.
Page 90 Understanding the printer menus Conﬁgure Bins Specify conﬁguration options for bins. Mailbox Notes: Link • Mailbox is the factory default setting. This setting Mail Overﬂow treats each bin as a separate mailbox. Link Optional • Link conﬁgures all available bins as one large bin. Type Assignment •...
Page 91: Reports Menu
Understanding the printer menus Reports menu Reports menu Menu Settings Page Print a report containing information about the paper loaded in trays, installed memory, total page count, alarms, timeouts, printer control panel language, TCP/IP address, status of supplies, status of the network connection, and other information.
Page 92: Network/Ports Menu
Understanding the printer menus Network/Ports menu Active NIC menu Active NIC Allow the printer to connect to a network. Auto Notes: [list of available network cards] • Auto is the factory default setting. • This menu item appears only if an optional network adapter is installed. Standard Network or Network [x] menu Note: Only active ports appear in this menu.
Page 93 Understanding the printer menus Network Buffer Set the size of the network input buffer. Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
Page 94: Network Card Menu
Understanding the printer menus Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card View Card Status View the connection status of the wireless network adapter.
Page 95: Ipv6 Menu
Understanding the printer menus Enable RARP Specify the RARP address assignment setting. Note: Off is the factory default setting. Enable BOOTP Specify the BOOTP address assignment setting. Note: On is the factory default setting. Enable AutoIP Specify the Zero Conﬁguration Networking setting. Note: Yes is the factory default setting.
Page 96: Wireless Menu
Understanding the printer menus Auto Conﬁguration Specify whether or not the network adapter accepts the automatic IPv6 address conﬁguration entries provided by a router. Note: On is the factory default setting. Set Hostname Set the host name. Note: These settings can be changed only from the Embedded View Address Web Server.
Page 97: Appletalk Menu
Understanding the printer menus AppleTalk menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > AppleTalk • Network/Ports > Network [x] > Network [x] Setup > AppleTalk Activate Enable or disable AppleTalk support. Note: No is the factory default setting.
Page 98 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions deﬁned by the NPA protocol. Notes: Auto • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately.
Page 99 Understanding the printer menus ENA Gateway Set the gateway information for an external print server. yyy.yyy.yyy.yyy Note: This menu is available only when the printer is attached to an external print server through the USB port. Parallel [x] menu Note: This menu appears only when an optional parallel card is installed. PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer...
Page 100 Understanding the printer menus Parallel Buffer Set the size of the parallel input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. Any print jobs already buffered on the printer hard disk are printed before normal processing resumes.
Page 101 Understanding the printer menus Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. Auto • Off ﬁlters print jobs using the standard protocol. • On processes raw binary PostScript print jobs. ENA Address Set the network address information for an external print server.
Page 102 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions deﬁned by the NPA protocol. Notes: Auto • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then processes it appropriately.
Page 103 Understanding the printer menus Robust XON Determine whether the printer communicates availability to the computer. Notes: • Off is the factory default setting. • This menu item applies only to the serial port if Serial Protocol is set to XON/XOFF. Baud Specify the rate at which data can be received through the serial port.
Page 104: Smtp Setup Menu
Understanding the printer menus SMTP Setup menu Primary SMTP Gateway Specify SMTP server gateway and port information. Note: 25 is the default SMTP gateway port. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specify the amount of time in seconds before the server stops trying to send an e‑mail.
Page 105: Security Menu
Understanding the printer menus Security menu Conﬁdential Print menu Max Invalid PIN Limit the number of times an invalid PIN can be entered. Notes: 2–10 • This menu appears only when a formatted, non-defective printer hard disk is installed. • Once the limit is reached, the print jobs for that user name and PIN are deleted.
Page 106: Security Audit Log Menu
Understanding the printer menus Wiping Mode Specify the mode for erasing temporary data ﬁles. Auto Automatic Method Mark all disk space used by a previous print job. This method does not permit the ﬁle system to reuse this space until it has been cleared. Single pass Multiple pass Notes:...
Page 107 Understanding the printer menus Manually Set Date and Time Enter the date and time. [input date/time] Notes: • Manually setting the date and time sets Enable NTP to No. • The wizard lets you set the date and time in YYYY‑MM‑DD‑HH:MM format.
Page 108: Settings Menu
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text that appears on the display. English Note: Not all languages are available for all printer models. Francais You may need to install special hardware for some languages.
Page 109 Understanding the printer menus Paper Sizes Specify the unit of measurement for paper sizes. Note: US is the factory default setting. Metric Home screen customization Change the icons that appear on the control panel. Change language Select from the following options: Search Held Jobs Display Held Jobs...
Page 110 Understanding the printer menus Timeouts Set the time before the printer enters Hibernate mode. Hibernate Timeout Note: 3 days is the factory default setting. Disabled 20 minutes 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month...
Page 111 Set the headphones volume. Headphone Volume Note: 5 is the factory default setting. 1–10 Information Sent to Lexmark Send anonymous device usage information to Lexmark. Supplies and Page Usage (Anonymous) Note: The default value depends on what you selected during the initial setup.
Page 112: Flash Drive Menu
Understanding the printer menus Press Sleep Button Determine how the printer, while in idle state, reacts to a short press of the Sleep button. Do Nothing Sleep Note: Sleep is the factory default setting. Hibernate Press and Hold Sleep Button Determine how the printer, while in idle state, reacts to a long press of the Sleep button.
Page 113 Understanding the printer menus Sides (Duplex) Specify whether prints are on one side or on both sides of the page. 1 sided Note: 1 sided is the factory default setting. 2 sided Staple Specify whether prints are stapled. Notes: • Off is the factory default setting.
Page 114 Understanding the printer menus Paper Saver Border Print a border on each page when using Paper Saver. None Notes: Solid • None is the factory default setting. • This setting affects jobs if the value of the Paper Saver setting in the same menu is not set to Off.
Page 115: Print Settings
Understanding the printer menus Print Settings Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PCL Emulation is the factory default setting. • PostScript emulation uses a PostScript interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs.
Page 116: Finishing Menu
Understanding the printer menus Download Target Set the storage location for downloads. Notes: Flash • RAM is the factory default setting. Storing downloads in Disk the RAM is temporary. • Storing downloads in a ﬂash memory or in a printer hard disk places them in permanent storage.
Page 117 Understanding the printer menus Duplex Binding Deﬁne the way duplexed pages are bound and printed. Long Edge Notes: Short Edge • Long Edge is the factory default setting. Long Edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape).
Page 118 Understanding the printer menus Paper Saver Ordering Specify the positioning of multiple‑page images when using Paper Saver. Horizontal Notes: Reverse Horizontal • Horizontal is the factory default setting. Reverse Vertical • Positioning depends on the number of page images and whether they Vertical are in portrait or landscape orientation.
Page 119: Quality Menu
Understanding the printer menus Offset Pages Offset pages at certain instances. None Notes: Between Copies • None is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to “(1,2,3) (1,2,3).” If Collate is set to “(1,1,1) (2,2,2),” then a blank page is inserted between each set of printed pages, such as after all page 1's and after all page 2's.
Page 120: Job Accounting Menu
Understanding the printer menus Brightness Adjust the printed output either by lightening or darkening it. You can conserve ‑6 to 6 toner by lightening the output. Note: 0 is the factory default setting. Contrast Adjust the contrast of printed objects. 0–5 Note: 0 is the factory default setting.
Page 121: Utilities Menu
Understanding the printer menus Log Action at Full Set how the printer responds when disk usage reaches the maximum limit (100MB). None E‑mail & Delete Current Log Note: None is the factory default setting. E‑mail & Delete Oldest Log Post & Delete Current Log Post &...
Page 122: Xps Menu
Understanding the printer menus Delete Downloads on Disk Delete downloads from the printer hard disk, including all held jobs, buffered jobs, and parked jobs. Delete Now Do Not Delete Notes: • Delete Now sets the printer to delete the downloads and allows the display to return to the originating screen after the deletion.
Page 123: Pcl Emul Menu
Understanding the printer menus Font Priority Establish the font search order. Resident Notes: Flash/Disk • Resident is the factory default setting. • This menu item is available only when a formatted ﬂash memory option card or printer hard disk is installed and operating properly. •...
Page 124 Understanding the printer menus PCL Emulation Settings Specify the font pitch for scalable monospaced fonts. Pitch Notes: 0.08–100 • 10 is the factory default setting. • Pitch refers to the number of ﬁxed‑space characters per inch (cpi). • Pitch can be increased or decreased in 0.01‑cpi increments. •...
Page 125: Ppds Menu
Understanding the printer menus Tray Renumber Conﬁgure the printer to work with printer software or programs that use different source assignments for trays and feeders. Assign MP Feeder Notes: None • “Off” is the factory default setting. 0–199 • “None” ignores the Select Paper Feed command. This option Assign Tray [x] appears only when it is selected by the PCL 5 interpreter.
Page 126 Understanding the printer menus Menu item Description Lines per Page Sets the number of lines that print on each page 1–255 Notes: • 64 is the factory default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
Page 127: Html Menu
Understanding the printer menus Menu item Description Auto LF after CR Speciﬁes whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command Notes: • Off is the factory default setting. • Settings are duplicated in the PCL Emulation menu. HTML menu Font Name Joanna MT...
Page 128: Image Menu
Understanding the printer menus Scale Scale the default font for HTML documents. 1–400% Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments. Orientation Set the page orientation for HTML documents. Portrait Note: Portrait is the factory default setting. Landscape Margin Size Set the page margin for HTML documents.
Page 129: Help Menu
Understanding the printer menus Help menu Menu item Description Print All Guides Prints all the guides Print Quality Provides information about solving print quality issues Printing Guide Provides information about loading paper and other specialty media Media Guide Provides a list of the paper sizes supported in trays and feeders Print Defects Guide Provides a template for determining the cause of repeating print quality defects, and lists settings that can be used to adjust print quality...
Page 130: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 131: Reducing Printer Noise
Saving money and the environment Select a setting. Use the factory default settings for all settings associated with Eco‑Mode. Notes: • Settings that were changed when other modes were selected are reset to the factory default settings. • Off supports the performance speciﬁcations of the printer. Energy Reduce energy use, especially when the printer is idle.
Page 132: Adjusting Sleep Mode
Saving money and the environment Adjusting Sleep mode From the control panel, navigate to: > Settings > > Settings > > General Settings > > Timeouts > > Sleep Mode > In the Sleep Mode ﬁeld, select the number of minutes the printer is idle before it enters Sleep mode. Apply the changes.
Page 133: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 134: Securing The Printer
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. When locked, the controller board shield and the controller board cannot be removed.
Page 135: Erasing Volatile Memory
Securing the printer • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed.
Page 136: Erasing Printer Hard Disk Memory
Securing the printer Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Conﬁguring Erase Temporary Data Files in the printer menus lets you remove residual conﬁdential material left by print jobs by securely overwriting ﬁles that have been marked for deletion. Using the printer control panel Turn off the printer.
Page 137: Finding Printer Security Information
You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Page 138: Maintaining The Printer
Maintaining the printer Maintaining the printer Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. Make sure that the printer is turned off and unplugged from the electrical outlet.
Page 139: Checking The Status Of Parts And Supplies
Maintaining the printer Insert the emptied hole punch box back into the ﬁnisher until it clicks into place. Checking the status of parts and supplies A message appears on the printer display when a replacement supply item is needed or when maintenance is required.
Page 140: Ordering Supplies
Damage caused by the use of third-party supplies or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Page 141: Ordering A Toner Cartridge
Maintaining the printer The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing supplies based on the estimate. Until an adequate print history is obtained on the printer, the estimated cartridge yield is based on approximately 5% coverage per page.
Page 142: Storing Supplies
Maintaining the printer Lexmark Return Program fuser maintenance kit type Fuser maintenance kit type Part number M5100 Series Return Program fuser maintenance kit type 00 40X8420 M5100 Series Return Program fuser maintenance kit type 01 40X8421 M5100 Series Return Program fuser maintenance kit type 02...
Page 143: Replacing Supplies
Maintaining the printer Replacing supplies Replacing the toner cartridge Lift the front cover, and then pull down the multipurpose feeder door. Pull the cartridge out of the printer using the handle.
Page 144 Maintaining the printer Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Page 145 Maintaining the printer Replacing the imaging unit Lift the front cover, and then pull down the multipurpose feeder door. Pull out the toner cartridge from the printer using the handle. Lift the green handle, and then pull out the imaging unit from the printer.
Page 146 Maintaining the printer Unpack the new imaging unit, and then shake it. Remove all packing material from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 147 Maintaining the printer Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Close the multipurpose feeder door and the front cover.
Page 148 Maintaining the printer Replacing a staple cartridge Open the stapler door. Pull down the latch of the staple cartridge holder, and then pull the holder out of the ﬁnisher. Squeeze both sides of the empty staple case with your ﬁngers, and then remove the staple case from the cartridge.
Page 149: Moving The Printer
Maintaining the printer Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. Push the staple cartridge into the ﬁnisher until it clicks into place. Close the stapler door. Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 150 Maintaining the printer • If the printer does not have a caster base but is conﬁgured with optional trays, then remove the trays. Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place.
Page 151: Moving The Printer To Another Location
Maintaining the printer Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer warranty. Moving the printer to another location The printer and its hardware options can be safely moved to another location by following these precautions: •...
Page 152: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Page 153: Restoring Factory Default Settings
Managing the printer Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. •...
Page 154: Clearing Jams
Clearing jams Clearing jams Carefully select paper and specialty media, and then load them properly to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.
Page 155 Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
Page 156: Identifying Jam Locations
Clearing jams • If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paper all the way back. Note: If the paper is not under the bin arm, then a jam occurs due to an overﬁlled bin. Use recommended paper •...
Page 157 Clearing jams Jam locations Staple ﬁnisher Standard bin Front door Multipurpose feeder Duplex unit Trays Output expander Rear door Mailbox Staple ﬁnisher rear door...
Page 158: Paper Jam In The Front Door
Clearing jams Paper jam in the front door CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open the front cover and the multipurpose feeder. Remove the toner cartridge.
Page 159: Paper Jam In The Rear Door
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the imaging unit. Note: Use the arrows on the side of the printer as a guide. Insert the toner cartridge. Close the multipurpose feeder door and the front cover. If necessary, press on the control panel.
Page 160 Clearing jams Open the rear door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the rear door.
Page 161 Clearing jams Push the back of the standard tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the standard tray. If necessary, press on the control panel.
Page 162: Paper Jam In The Standard Bin
Clearing jams Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. If necessary, press on the control panel. Paper jam in the duplex unit Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 163: Paper Jam In Trays
Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. If necessary, press on the control panel.
Page 164: Paper Jam In The Multipurpose Feeder
Clearing jams Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading.
Page 165: Paper Jam In The Staple Finisher
Clearing jams Reload paper, and then adjust the paper guide. If necessary, press on the control panel. Paper jam in the staple ﬁnisher Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 166 Clearing jams Open the rear staple ﬁnisher door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. If necessary, press on the control panel.
Page 167: Staple Jam In The Finisher
Clearing jams Staple jam in the ﬁnisher Open the staple access door. Remove the staple cartridge holder. Open the staple guard, and then remove the loose staples.
Page 168 Clearing jams Close the staple guard. Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket.
Page 169 Clearing jams Insert the staple cartridge holder. Close the staple access door. If necessary, press on the control panel.
Page 170: Paper Jam In The Output Expander
Clearing jams Paper jam in the output expander Open the rear output expander door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. If necessary, press on the control panel.
Page 171: Paper Jam In The Mailbox
Clearing jams Paper jam in the mailbox Open the rear mailbox door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. If the jam is in the mailbox bin, then remove the jammed paper.
Page 172 Clearing jams Note: Make sure that all paper fragments are removed. If necessary, press on the control panel.
Page 173: Troubleshooting
Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] Use only a supported toner cartridge and imaging unit. Note: For a list of supported supplies, go to www.lexmark.com. Change [paper source] to [custom string] load [orientation] Try one or more of the following: •...
Page 174: Close Door Or Insert Cartridge
Troubleshooting Change [paper source] to [paper type] [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the printer control panel. Note: Make sure the paper size and type settings are speciﬁed in the Paper menu on the printer control panel.
Page 175: Disk Must Be Formatted For Use In This Device
Troubleshooting Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. • Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job.
Page 176: Empty The Hole Punch Box
Troubleshooting Disk near full. Securely clearing disk space. Try one or more of the following: • From the printer control panel, press to clear the message. • Delete fonts, macros, and other data stored in the printer hard disk. • Install a printer hard disk with higher capacity.
Page 177: Insert Staple Cartridge
Troubleshooting Incompatible output bin [x] [59] Do either of the following: • Remove the speciﬁed bin. • From the printer control panel, press to clear the message and continue printing without using the speciﬁed bin. Incompatible tray [x] [59] Do either of the following: •...
Page 178 Troubleshooting Install bin [x] Try one or more of the following: • Install the speciﬁed bin: Turn off the printer. Unplug the power cord from the electrical outlet. Install the speciﬁed bin. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on.
Page 179 Troubleshooting Insufficient memory, some held jobs will not be restored [37] Do either of the following: • From the printer control panel, press to clear the message. • Delete other held jobs to free up additional printer memory. Insufficient memory to collate job [37] Try one or more of the following: •...
Page 180 Troubleshooting Load [paper source] with [paper size] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer ﬁnds a tray that has the correct paper size, then it feeds from that tray.
Page 181: Load Staples
• Cancel the print job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message. If necessary, press on the printer control panel to clear the message and continue printing.
Page 182 Troubleshooting Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Page 183: Paper Changes Needed
If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. Note: For a list of supported supplies, see the “Ordering supplies” section or go to www.lexmark.com. Not enough free space in ﬂash memory for resources [52] Try one or more of the following: •...
Page 184 Troubleshooting Reattach bin [x] Try one or more of the following: • Turn off the printer, and then turn it back on. • Reattach the speciﬁed bin. Turn off the printer. Unplug the power cord from the electrical outlet. Remove the speciﬁed bin. Reattach the bin.
Page 185: Remove Paper From All Bins
If the imaging unit is installed, then remove and reinstall the unresponsive imaging unit. Note: If the message appears after reinstalling the supply, then replace the imaging unit. The imaging unit may be defective or a non‑genuine Lexmark supply. For more information, see “Using genuine Lexmark parts and supplies”...
Page 186: Remove Paper From Standard Output Bin
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to clear the message and continue printing.
Page 187 For more information, see the instruction sheet that came with the supply. This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that is not intended to be used in this product.
Page 188: Restore Held Jobs
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not intended to be used in this product.
Page 189: Some Held Jobs Were Not Restored
• Turn off the printer, and then turn it back on. • Update the network ﬁrmware in the printer or the print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Standard USB port disabled [56] Try one or more of the following: •...
Page 190 Troubleshooting The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results. Press to clear the message. Too many bins attached [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra bins.
Page 191: Solving Printer Problems
Troubleshooting Tray [x] paper size unsupported The paper size in the speciﬁed tray is unsupported. Replace it with a supported paper size. Unformatted ﬂash detected [53] Try one or more of the following: • From the printer control panel, press to stop the defragmentation and continue printing.
Page 192: Basic Printer Problems
Troubleshooting Basic printer problems The printer is not responding Action Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on. Is the printer turned on? Step 2 Press the Sleep Go to step 3. button to wake the Check if the printer is in Sleep mode or Hibernate mode.
Page 193 Troubleshooting Action Step 7 Connect the printer Go to step 8. power cord directly Check if the printer is plugged into any surge protectors, to a properly uninterruptible power supplies, or extension cords. grounded electrical outlet. Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords? Step 8 Go to step 9.
Page 194: Printer Display Is Blank
Troubleshooting Printer display is blank Action Step 1 The problem is Go to step 2. solved. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is Turn off the printer, solved.
Page 195 Troubleshooting Action Step 3 Go to step 4. For more information, see the Print a menu settings page, and then check if the tray is listed in setup sheet that the Installed Features list. came with the 2100- Note: If the tray is listed in the menu settings page, but paper sheet tray.
Page 196: Internal Print Server Does Not Operate Correctly
Troubleshooting Action Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the internal option listed in the menu settings page? Step 4 The problem is Contact...
Page 197 Troubleshooting Tray problems Action Step 1 The problem is Go to step 2. solved. Pull out the tray, and then do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 198: Internal Solutions Port Does Not Operate Correctly
Troubleshooting Internal Solutions Port does not operate correctly Action Step 1 Go to step 2. Check if you have a supported ISP. Make sure the Internal Solutions Port (ISP) is installed. Note: An ISP from Install the ISP. For more information, see “Installing an Internal another printer may Solutions Port”...
Page 199: Paper Feed Problems
Troubleshooting Paper feed problems Jammed pages are not reprinted Action The problem is Contact customer Turn on jam recovery. solved. support. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery Select On or Auto, and then press Resend the pages that did not print.
Page 200: Solving Print Problems
Troubleshooting Action Step 3 Contact customer The problem is support. solved. Review the tips on avoiding jams. For more information, see “Avoiding jams” on page 154. Follow the recommendations, and then resend the print job. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action Contact...
Page 201 Troubleshooting Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold section, select Keep duplicate documents.
Page 202: Incorrect Characters Print
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Check for an error message on the display. Clear the message. Does the error message still appear? Step 4 Go to step 5. The problem is solved. Check if the ﬂash drive is supported. For more information on tested and approved USB ﬂash drives, “Supported ﬂash drives and ﬁle types”...
Page 203: Large Jobs Do Not Collate
Troubleshooting Action Step 2 The problem is Go to step 3. solved. From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 3 The problem is Go to step 4.
Page 204: Print Job Takes Longer Than Expected
Troubleshooting Multiple‑language PDF ﬁles do not print Action Step 1 The problem is Go to step 2. solved. Check if the print options for the PDF output are set to embed all fonts. Generate a new PDF ﬁle, and then resend the print job. Do the ﬁles print? Step 2 The problem is...
Page 205: Print Jobs Do Not Print
Troubleshooting Action Step 4 The problem is Go to step 5. solved. Disable the Page Protect feature. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Page Protect > Off Resend the print job. Did the job print? Step 5 The problem is...
Page 206: Printing Slows Down
Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Printing slows down Notes: •...
Page 207: Tray Linking Does Not Work
Troubleshooting Action Step 2 The problem is Contact customer solved. support. Replace the fuser. For more information on installing the fuser, see the instruction sheet that came with the part. Resend the print job. Does the print speed increase? Tray linking does not work Notes: •...
Page 208: Unexpected Page Breaks Occur
Troubleshooting Unexpected page breaks occur Action Step 1 The problem is Go to step 2. solved. Adjust the print timeout settings. From the printer control panel, navigate to: Settings > General Settings > Timeouts > Print Timeout Select a higher setting, and then press Resend the print job.
Page 209: Clipped Pages Or Images
Troubleshooting Clipped pages or images Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job.
Page 210: Gray Background On Prints
Troubleshooting Compressed images appear on prints Action Step 1 The problem is Go to step 2. solved. Make sure the size of the paper loaded in the tray matches the fuser type. Note: To identify the fuser type, view the label on the fuser. Resend the print job.
Page 211: Horizontal Voids Appear On Prints
Troubleshooting Action Step 2 The problem is Go to step 3. solved. Reinstall the imaging unit and the toner cartridge. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
Page 212 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 213: Paper Curl
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size in the Paper menu • to match the paper loaded in the tray. Specify the paper size from the tray settings to match Does the paper size match the paper loaded in the tray?
Page 214: Print Irregularities
Troubleshooting Action Step 5 Contact customer The problem is support. solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the paper still curled? Print irregularities Leading edge ABCDE...
Page 215 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do print irregularities still appear? Step 6 Contact...
Page 216 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper type, texture and • weight in the Paper menu to match the paper loaded in the tray. Specify the paper type, texture, and Resend the print job.
Page 217: Print Is Too Light
Troubleshooting Print is too light Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, increase the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too light? Step 2 Go to step 3.
Page 218: Printer Is Printing Blank Pages
Troubleshooting Action Step 6 Go to step 7. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 219: Printer Is Printing Solid Black Pages
Troubleshooting Action Step 2 Go to step 3. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 220: Repeating Defects Appear On Prints
Troubleshooting Repeating defects appear on prints Action Step 1 Go to step 2. The problem is solved. Replace the imaging unit if the distance between the defects is equal to any of the following: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in.) •...
Page 221: Skewed Print
Troubleshooting Action Step 1 Go to step 2. Load paper with the correct paper type Load paper with the correct paper type and weight in the tray. and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Step 2 Go to step 3.
Page 222: Streaked Horizontal Lines Appear On Prints
Troubleshooting Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3.
Page 223: Streaked Vertical Lines Appear On Prints
Troubleshooting Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog.
Page 224: Toner Fog Or Background Shading Appears On Prints
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 225: Toner Rubs Off
Troubleshooting Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2. Specify the paper type, texture, and From the Paper menu on the printer control panel, check the paper weight from the tray type, texture, and weight. settings to match the paper loaded in the Do the paper type, texture, and weight match the paper loaded in...
Page 226: Uneven Print Density
Troubleshooting Uneven print density Action Replace the imaging unit, and then resend the print job. Contact customer The problem is support. solved. Is the print density uneven? Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved.
Page 227: Embedded Web Server Does Not Open
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 228: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 229: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 230 Notices Trademarks Lexmark, the Lexmark logo, MarkNet, and MarkVision are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print is a trademark of Google Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 231 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a...
Page 232: Noise Emission Levels
The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 233: Static Sensitivity Notice
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark.
Page 234: Power Consumption
The product is plugged into an electrical outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
Page 235: Industry Canada Compliance Statement
Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes.
Page 236 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 237 Notices If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option). If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was intended.
Page 238 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 239 Notices The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Suite B Proﬁle for Transport Layer Security (TLS) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Page 240: Index
Index Index Change [paper source] to conﬁguring Numerics [custom string] load multiple printers 152 2100‑sheet tray [orientation] 173 supply notiﬁcations, imaging loading 49 Change [paper source] to unit 139 550‑sheet tray [custom type name] load supply notiﬁcations, installing 31 [orientation] 173 maintenance kit 139 Change [paper source] to [paper supply notiﬁcations, toner...
Page 241 Index device and network settings Hibernate mode 132 erasing 135 printer display brightness, hardware options, adding directory list adjusting 132 print driver 36 printing 78 Quiet mode 131 held jobs 76 Disk full [62] 175 Sleep mode 132 printing from a Macintosh Disk must be formatted for use in Erase Temporary Data Files computer 77...
Page 242 Index Insufficient memory for Flash Load [paper source] with [custom menu settings Memory Defragment operation string] [orientation] 179 loading on multiple printers 152 [37] 178 Load [paper source] with [custom menu settings page Insufficient memory to collate job type name] [orientation] 179 printing 41 [37] 179 Load [paper source] with [paper...
Page 243 Embedded Network Card menu 94 setting size 42 Web Server 139 Network Reports menu 93 setting type 42 using genuine Lexmark 140 network settings storing 64, 66 parts and supplies, status of Embedded Web Server 152 unacceptable 65...
Page 244 Index shadow images appear on using 11 Disk near full. Securely clearing prints 220 printer control panel, virtual disk space. 176 skewed print 221 display Empty the hole punch box 176 streaked horizontal lines appear using the Embedded Web Error reading USB drive. on prints 222 Server 152 Remove USB.
Page 245 Replace wiper 188 menu settings page 41 [54] 182 Restore held jobs? 188 network setup page 41 Non‑Lexmark [supply type], see Serial port [x] disabled [56] 189 printing a network setup page 41 User’s Guide [33.xy] 182 Some held jobs were not printing from a ﬂash drive 74...
Page 246 Set Date and Time menu 106 conserving 130 Replace defective imaging unit setting storing 142 [31.xy] 186 paper size 42 using genuine Lexmark 140 Replace imaging unit, 0 paper type 42 using recycled paper 130 estimated pages remain TCP/IP address 94 supplies, ordering [84.xy] 186...
Page 247 Index Too many trays attached [58] 190 print irregularities 214 using recycled paper 130 transparencies print is too dark 215 using the printer control panel 11 loading 55 print is too light 217 Utilities menu 121 tips 63 printer is printing solid black Tray [x] paper size pages 219 unsupported 191...

Lexmark M5163dn User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

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Summary of Contents for Lexmark M5163dn