Troubleshooting - Konica Minolta BIZHUB 501 Copy Operations

14
14.7

Troubleshooting

If a problem occurs while running the system, refer to the following.
Condition
The USB cable is connected be-
tween this device and the multifunc-
tional product, but the status
indicator is not lit in green.
The message appears on a compu-
ter where registration failed
Logon failed.
The message "Failed to Authenti-
cate." appears on the multifunctional
product.
Scanning does not begin.
The Add New Hardware Wizard
starts when this device is connected
to the computer.
If the problem is not corrected after the described operation is performed, contact your technical
representative.
14-38
Possible cause
With this device, the scanning time is
limited to 10 seconds. This message
appears if scanning was not possible
within the limited period of time.
If "Card Authentication + Password"
was selected:
Is the password typed in correctly?
Was the multifunctional product re-
started after this device was con-
nected to it?
Is this device connected to the same
USB port used when the driver was
installed?
Authentication unit (IC Card Type AU-201)
Remedy
Refer to the Quick Guide Authentica-
tion unit (IC Card Type AU-201) and
check how to position the IC card in
order to complete scanning within
the limited period of time.
Check the password, and type it in
correctly.
Turn the multifunctional product off
with the main power switch and tem-
porarily disconnect the USB cable
from this device or the multifunction-
al product before connecting it again
and waiting 10 seconds before turn-
ing on the multifunctional product
with the main power switch.
If this device is connected to a USB
port different from the one used
when the driver was installed, the
Add New Hardware Wizard may
start. Use the same USB port used
when the driver was installed.
bizhub 501/421/361 (Version 2)