Konica Minolta BIZHUB 501 Copy Operations page 255

Troubleshooting
Main unit
ADF
bizhub 501/421/361 (Version 2)
Symptom
The image is not aligned
properly on the paper.
The printed page is curled.
The edge of the printed
output is dirty.
Even though the paper
misfeed was cleared, cop-
ies cannot be produced.
Printing with the "2-Sided
> 1-Sided" or "2-Sided >
2-Sided" settings are not
possible.
Copying is not possible
even though the password
is entered on a machine
with user authentica-
tion/account track settings
specified.
The original is not fed.
Possible cause
Is the original incorrectly posi-
tioned?
Is the original incorrectly posi-
tioned in the ADF?
Is the left partition glass dirty (while
using the ADF)?
Are the adjustable lateral guides in-
correctly positioned against the
edges of the original?
Was curled paper loaded into the
paper tray?
Was paper that curls easily (as with
recycled paper) used?
Is the document pad dirty?
Was the selected paper size larger
than the original (with a Zoom set-
ting of "Full Size" (100.0%)?
Is the orientation of the original dif-
ferent from the orientation of the
paper (with a Zoom setting of "Full
Size" (100.0%)?
Was the copy reduced to a size
smaller than the paper (with a re-
duced zoom ratio specified)?
Are there paper misfeeds at other
locations?
Have settings been selected that
cannot be combined?
Did the message "Your account
has reached its maximum allow-
ance." appear?
Is the ADF slightly open?
Is the original one that does not
meet the specifications?
Is the original correctly loaded?
Remedy
Correctly position the original
against the original scales. (See
p. 3-9.)
Load the original into the ADF, and
slide the adjustable lateral guides
to fit the size of the original. (See
p. 3-8.)
If the original cannot be fed cor-
rectly through the ADF, make cop-
ies by positioning the original on
the original glass. (See p. 3-9.)
Clean the left partition glass with
the left partition glass cleaner. (See
p. 10-3.)
Slide the adjustable lateral guides
against the edges of the original.
Flatten the paper before loading it.
Remove the paper from the paper
tray, turn it over, and then load it
again.
Replace the paper with paper that
is not damp. (See p. 2-49, p. 2-52
and p. 2-57.)
Clean the document pad with a
soft cloth dampened with a mild
detergent. (See p. 10-3.)
Select a paper size that is the same
size as the original.
Otherwise, select the "Auto" Zoom
setting to enlarge the copy to the
selected paper size. (See p. 3-35.)
Select a paper size that is the same
size as the original. Otherwise, se-
lect a paper orientation that is the
same as that of the original.
Select a zoom ratio that adjusts the
original size to the selected paper
size. (See p. 3-35.)
Otherwise, select the "Auto" Zoom
setting to reduce the copy to the
selected paper size. (See p. 3-38.)
Check the touch panel for other
paper misfeed indications, and
then remove any misfed paper at
all other locations. (See p. 5-7.)
Check the combinations of the se-
lected settings.
Contact your administrator.
Securely close the ADF.
Check that the original is one that
can be loaded into the ADF. (See
p. 7-22 and p. 7-23.)
Position the original correctly. (See
p. 3-8.)
5
5-45