Table of Contents
Advertisement
MESSAGE
MEANING
Toner Not Installed
The toner cartridge is
not installed.
Toner cartridge is
not Installed.
Install it
Too many Faxes
Too many faxes are
received.
Too may faxes are
received.
Print or remove
job.
Too many Faxes
Too many faxes are
queued to be sent.
Too may faxes are
queued.
Wait or remove
job.
[yyy] empty
There is no paper in
Load [zzz][xxx]
the tray.
Tray2 Not Installed
The optional tray2 is
not installed.
Tray2 is not
installed
Tray2 has a
The machine cannot
problem
communicate the
optional tray 2.
Communication
problem occurred
with Tray2
SUGGESTED
SOLUTIONS
Install the toner
cartridge.
Print or remove received
fax.
Cancel reserved fax in
priority fax feature.
Load paper in the tray.
(See "Loading paper in
the tray" on page 55.)
Install the optional tray
2. If the optional tray 2 is
installed, check the
cable connecting the
machine and the
optional tray 2. If the
problem persists, call for
service.
Check the cable
connecting the machine
and the optional tray 2. If
the problem persists,
call for service.
Troubleshooting_ 115
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, call for service.
Paper feeding problems
CONDITION
Paper jams during
Clear the paper jam. (See "Clearing paper jams"
printing.
on page 109.)
Paper sticks
•
Check the maximum paper capacity of the
together.
tray. (See "Print media specifications" on
page 133.)
•
Make sure that you are using the correct type
of paper. (See "Print media specifications" on
page 133.)
•
Remove paper from the tray and flex or fan
the paper.
•
Humid conditions may cause some paper to
stick together.
Multiple sheets of
Different types of paper may be stacked in the
paper do not feed.
tray. Load paper of only one type, size, and
weight.
Paper does not feed
•
Remove any obstructions from inside the
into the machine.
machine.
•
Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
•
There is too much paper in the tray. Remove
excess paper from the tray.
•
The paper is too thick. Use only paper that
meets the specifications required by the
machine. (See "Print media specifications" on
page 133.)
•
If an original does not feed into the machine,
the document feeder rubber pad may require
to be replaced. Contact a service
representative.
The paper keeps
•
There is too much paper in the tray. Remove
jamming.
excess paper from the tray. If you are printing
on special materials, use the multi-purpose
tray.
•
An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. (See "Print media
specifications" on page 133.)
•
There may be debris inside the machine.
Open the front door and remove any debris.
•
If an original does not feed into the machine,
the document feeder rubber pad may need to
be replaced. Contact a service representative.
Transparencies stick
Use only transparencies specifically designed
together in the paper
for laser printers. Remove each transparency as
exit.
it exits from the machine.
Envelopes skew or
Ensure that the paper guides are against both
fail to feed correctly.
sides of the envelopes.
SUGGESTED SOLUTIONS
Advertisement
Table of Contents
