Solving Other Problems - Samsung MultiXpress M537x series Basic Manual

Solving other problems

The following chart lists some trouble conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, contact a service representative.
Other problems include:
• See "Display screen problem" on page 249.
• See "Paper feeding problems" on page 249.
• See "Printing problems" on page 250.
• See "Printing quality problems" on page 253.
• See "Copying problems" on page 258.
• See "Scanning problems" on page 259.
• See "Fax problems (optional)" on page 260.
• See "Operating system problems" on page 261.
26
Display screen problem
Condition
The display screen does • Adjusts the brightness of the display screen.
not show anything.
• Turn the machine off and back on again. If the
problem persists, call for service.
Suggested solutions
27
Paper feeding problems
Condition
Paper jams during Clear the paper jam (see "Clearing paper jams" on
printing. page 217).
Paper sticks together. • Check the maximum paper capacity of the tray (see
"Print media specifications" on page 284).
• Make sure that you are using the correct type of
paper (see "Print media specifications" on page
284).
• Remove paper from the tray and flex or fan the
paper.
• Humid conditions may cause some paper to stick
together. Try a fresh ream of paper.
Multiple sheets of • Different types of paper may be stacked in the tray.
Load paper of only one type, size, and weight.
paper do not feed.
• If multiple sheets have caused a paper jam, clear
the paper jam (see "Clearing paper jams" on page
217).
Suggested solutions
9. Troubleshooting
249