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POSSIBLE
CONDITION
CAUSE
The machine
The machine cable
prints, but the
is loose or
text is wrong,
defective.
garbled, or
incomplete.
The wrong printer
driver was selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
If you are in a DOS
environment, the
font setting for your
machine may be
set incorrectly.
Pages print, but
The toner cartridge
they are blank.
is defective or out of
toner.
The file may have
blank pages.
Some parts, such
as the controller or
the board, may be
defective.
The machine
Incompatibility
does not print
between the PDF
PDF file correctly.
file and the Acrobat
Some parts of
products.
graphics, text, or
illustrations are
missing.
SUGGESTED
SOLUTIONS
Disconnect the machine
cable and reconnect. Try a
print job that you have
already printed successfully.
If possible, attach the cable
and the machine to another
computer that you know
works and try a print job.
Finally, try a new machine
cable.
Check the application's
printer selection menu to
ensure that your machine is
selected.
Try printing a job from
another application.
Exit Windows and reboot the
computer. Turn the machine
off and back on again.
Change the language
setting. (See "Changing the
display language" on
page 49.)
Redistribute the toner, if
necessary.
If necessary, replace the
toner cartridge.
Check the file to ensure that
it does not contain blank
pages.
Contact a service
representative.
Printing the PDF file as an
image may enable the file to
print. Turn on Print As
Image from the Acrobat
printing options.
It will take longer to
print when you print a
PDF file as an image.
Troubleshooting_ 117
POSSIBLE
CONDITION
CAUSE
The print quality
The resolution of
of photos is not
the photo is very
good. Images are
low.
not clear.
Before printing,
Using damp paper
the machine
can cause vapor
emits vapor near
during printing.
the output tray.
The machine
Paper size and
does not print
paper size setting
special- sized
do not match.
paper, such as
billing paper.
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly,
there might be a reduction in print quality. See the table below to clear the
problem.
CONDITION
Light or faded print
•
If a vertical white streak or faded area
appears on the page, the toner supply is low.
You may be able to temporarily extend the
toner cartridge life. (See"Redistributing toner"
on page 107.) If this does not improve the
print quality, install a new toner cartridge.
•
The paper may not meet paper specifications;
for example, the paper may be too moist or
rough. (See "Print media specifications" on
page 133.)
•
If the entire page is light, the print resolution
setting is too low or the toner save mode is
on. Adjust the print resolution and turn the
toner save mode off. See the help screen of
the printer driver.
•
A combination of faded or smeared defects
may indicate that the toner cartridge needs
cleaning. (See "Cleaning the inside" on
page 105.)
•
The surface of the LSU part inside the
machine may be dirty. (See "Cleaning the
inside" on page 105.)
Toner specks
•
The paper may not meet specifications; for
example, the paper may be too moist or
A a
B b
C c
rough. (See "Print media specifications" on
page 133.)
A a
B b
C c
•
The transfer roller may be dirty. Clean the
A a
B b
C c
inside of your machine. Contact a service
representative.
A a
B b
C c
•
The paper path may need cleaning. Contact a
A a
B b
C c
service representative.
SUGGESTED
SOLUTIONS
Reduce the photo size. If
you increase the photo size
in the software application,
the resolution will be
reduced.
This is not a problem. Just
keep printing.
Set the correct paper size in
the Custom Paper Size
Settings in the Paper tab in
the Printing Preferences.
(See "Opening printing
preferences" on page 61.)
SUGGESTED SOLUTIONS
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