Troubleshooting Paper Jams - Xerox versalink C7020 User Manual

Troubleshooting Paper Jams

This section includes:
• Multiple Sheets Pulled Together .............................................................................................................................. 239
• Paper Misfeeds ................................................................................................................................................................ 239
• Label and Envelope Misfeeds .................................................................................................................................... 240
• Paper Jam Message Stays On ................................................................................................................................... 240
• Jams During Automatic 2-Sided Printing .............................................................................................................. 240
Multiple Sheets Pulled Together
Probable Causes
The paper tray is too full.
The edges of the paper are not even.
The paper is moist from humidity.
Too much static electricity is present.
Using unsupported paper.
Humidity is too high for coated paper.
The feed rollers are dirty.
Paper Misfeeds
Probable Causes
The paper is not correctly positioned in the
tray.
The paper tray is too full.
The paper guides are not correctly adjusted
to the paper size.
The tray contains warped or wrinkled paper.
The paper is moist from humidity.
Solutions
Remove some of the paper. Do not load paper past fill line.
Remove the paper, align the edges, and then reload it.
Remove the paper from the tray, and replace it with new dry
paper.
Try a new ream of paper.
Use only Xerox
®
Paper on page 157.
• Feed paper one sheet at a time.
• Try loading paper in the Bypass tray.
With a clean, lint-free cloth moistened with water, wipe the feed
rollers until they are clean. For details, refer to
Printer on page 193.
Solutions
• Remove the misfed paper and reposition it properly in the
tray.
• Adjust the paper guides in the tray to match the size of the
paper.
Remove some of the paper. Do not load paper past the fill line.
Adjust the paper guides in the tray to match the size of the
paper.
Remove the paper, smooth it out, and reload it. If it still
misfeeds, do not use that paper.
Remove the moist paper and replace it with new, dry paper.
Xerox VersaLink C7020/C7025/C7030 Color Multifunction Printer
® ®
-approved paper. For details, refer to
Troubleshooting
Supported
Cleaning the
239
User Guide