Fax Problems; Problems Sending Faxes - Xerox versalink C7020 User Manual

Fax Problems

This section includes:
•

Problems Sending Faxes .............................................................................................................................................. 257

• Problems Receiving Faxes ........................................................................................................................................... 258
Note: If you cannot send and receive faxes, make sure that you are connected to an
approved analog telephone line. The fax cannot send or receive when connected to a digital
phone line.
If you cannot send or receive faxes correctly, refer to the following tables.
Problems Sending Faxes
Symptoms
The document is not scanned
using the document feeder.
The document is scanned at an
angle.
The fax received by the recipient
is blurry.
The fax received by the recipient
is blank.
Fax was not transmitted.
Causes
The document is too thick, too thin, or
too small.
The document feeder guides are not
adjusted to the width of the document.
The document is positioned incorrectly. Position the document correctly.
The document glass is dirty.
The text in the document is too light.
There is a problem with the telephone
connection.
There is a problem with the fax
machine of the caller.
The document was loaded incorrectly.
The fax number is wrong.
The telephone line is connected
incorrectly.
There is a problem with the fax
machine of the recipient.
The fax is not installed or is not
enabled.
Xerox VersaLink C7020/C7025/C7030 Color Multifunction Printer
® ®
Troubleshooting
Solutions
Use the document glass to send
the fax.
Adjust the document feeder guides
to fit the width of the document.
Clean the document glass.
Adjust the resolution.
Verify that the telephone line is
working, then send the fax again.
Make a copy to verify that your
printer is operating correctly. If the
copy was printed correctly, have the
recipient verify the condition of the
receiving fax machine.
• Document feeder: Place the
original document face up.
• Document glass: Place the
original document face down.
Verify the fax number.
Verify the telephone connection.
If it is disconnected, connect it.
Contact the recipient.
Verify that the fax is installed and
enabled.
User Guide
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