Troubleshooting Paper Jams; Multiple Sheets Pulled Together; Paper Misfeeds - Xerox VersaLink B615 User Manual

Troubleshooting

Troubleshooting Paper Jams

Multiple Sheets Pulled Together

Probable Causes
The paper tray is too full.
The edges of the paper are not even.
The paper is moist from humidity.
Too much static electricity is present.
Using unsupported paper.
The feed rollers are dirty.

Paper Misfeeds

Probable Causes
The paper is not correctly positioned in the tray.
The paper tray is too full.
The paper guides are not correctly adjusted to the paper
size.
The tray contains warped or wrinkled paper.
The paper is moist from humidity.
Using paper of the wrong size, thickness, or type.
The feed rollers are dirty.
8-18
Solutions
Remove some of the paper. Do not load paper past MAX
fill line.
Remove the paper, align the edges, and then reload it.
Remove the paper from the tray. Load new, dry paper
parer into the tray..
Load a new ream of paper.
Use only Xerox ® -approved paper. For more information,
refer to Supported Paper.
With a clean, lint-free cloth moistened with water, wipe
the feed rollers until they are clean. For more informa-
tion, refer to Cleaning The
Solutions
• Remove the misfed paper and reposition it properly
in the tray.
• Adjust the paper guides in the tray to match the size
of the paper.
Remove some of the paper. Do not load paper past the
fill line.
Adjust the paper guides in the tray to match the size of
the paper.
Remove the paper, smooth it out, and reload it. If it still
misfeeds, do not use that paper.
Remove the moist paper and replace it with new, dry
paper.
Use only Xerox approved paper. For more information,
refer to Supported Paper.
With a clean, lint-free cloth moistened with water, wipe
the feed rollers until they are clean. For more informa-
tion, refer to Cleaning The
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Xerox VersaLink
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B605/B615 Multifunction Printer
User Guide