6
Diagnostics and Troubleshooting
Mute-INFO
This information is displayed on the handset after Mute-INFO# is entered on an idle handset:
Base IP address, subnet mask, and gateway
Handset IP address
Base Ethernet link speed
FTP, MGC, and SNTP servers
VLAN tagging status
Application and boot file names
MAC configuration filename and date
Configuration file date
Country and language settings
Base and handset application versions
Base and handset model numbers
Base MAC address
Handset IPUI
Base and handset hardware version
802.1x status
LLDP status
Base LED Indicator
LED State
Off
2 Red flashes followed by Flashing Green
(1 sec on/1 sec off)
Winking Green (800 mS on/200 mS off)
Solid Green
Winking Red (800 mS on/200 mS off)
Fast Flashing Red (500 mS on/500 mS off)
Flashing Red/Green (1 S red/1 S green)
Solid Red
W
ARNING
Never unplug a base while its LED indicator is flashing red or it may be permanently damaged.
78
Planning and Installation Guide
!
Description
No Power.
Base is starting.
Base has started running but has not yet synchronized to a
master (Multicell only).
Unit is operating normally and is synchronized to a master.
No Ethernet.
Unit is upgrading firmware. Do not remove power.
Registration Enabled.
Critical Error.
Mute-INFO
ShoreTel IP Phone 930D