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ShoreTel 210 User Manual

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Using Your ShoreTel 210 IP Phone

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Summary of Contents for ShoreTel 210

  • Page 1 Using Your ShoreTel 210 IP Phone...

  • Page 2: Version Information

    ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to, typographical, arithmetic, or listing errors.

  • Page 3: Table Of Contents

    Contents GETTING STARTED ..........5 Logging In .

  • Page 5: Getting Started

    If you are using your phone for the first time, the phone's display will show date and time. If no time server is specified, the phone displays “ShoreTel.” In either case, you can place calls but not receive them. You need to log in and assign this phone as your permanent extension.
  • Page 6 Your extension number now appears on the display, alternating with the time and date. You can log in to any ShoreTel IP phone on your network to change your extension assignment to that phone. See “Changing Extension Assignment” on page 11 for more information.

  • Page 7: Phone Operation

    PHONE OPERATION Placing Calls To place an internal call, pick up the handset, or press and dial the extension. To place an external call, dial the trunk access code, then the phone number. To end a call, hang up the handset, or press Using the Speakerphone You can interact with calls handsfree by using the speakerphone.

  • Page 8: Paging

    Transfer to assistant. Forward to recipient’ s FindMe destination (an optional number where calls can be forwarded) — if enabled; otherwise you will be prompted to record a message. Transfer to auto-attendant. After message recording, select from one of the following options: Message Options, then: Send message Cancel...

  • Page 9: Answering Calls

    Answering Calls Ring tones and the flashing red LED light in the top right corner of your phone identify an incoming call on your phone. If the information is available, the caller’ s name and number appear on your display. To answer the call, lift the handset or press Adjusting the Ring and Listening Volume Pressing...

  • Page 10: Placing A Call On Or Off Hold

    Placing a Call On or Off Hold H o l d To place a call on or off hold, press If you have more than one call on hold, you'll hear a dial tone. At this time, H o l d you an press again to make the next call in the stack active.

  • Page 11: Changing Extension Assignment

    By default, your phone is set to Standard mode, which allows you to answer all incoming calls. Other mode options include In a Meeting, Out of Office, Extended Absence, and Custom. To select a different mode, log into voice mail and press for Additional Options, then press option and follow the prompts.

  • Page 12: Voice Mail

    VOICE MAIL A steadily flashing light on your phone’ s corner LED and stutter dial tone signifies that you have unheard messages. Logging Into the Main Menu V o i c e M a i l To log in to the main voice mail menu, press , then dial your password followed by .

  • Page 13: Sending Messages From Voice Mail

    Reply with a call back Return to the previous menu Hear the envelope information (time and date sent, user’s name recording) Move back While listening to a message, you may “rewind” to several seconds earlier in the message. Pause Move forward While listening to a message, you may “fast forward”...
  • Page 14 From the Main Menu, you can listen to saved messages by pressing . To interact with saved messages, press any one of the options under “Listening to and Interacting with New Messages” on page 12 (except for option 2). Mailbox Options Press to access various options for your personal mailbox, then press one of the following:...
  • Page 15 Set your password Enter your new password, followed by and repeat to confirm. Press to cancel. Disable or enable envelope information Use this option to enable recipients of your messages to hear the date and time of your message’ s delivery as well as your name. Record your name Press when you are finished recording your name, then choose from...
  • Page 16 Mark voice mail heard after e-mail delivery Mark voice mail unheard after e-mail delivery Change agent state Log in and assign extension Log out Log in without assigning extension Change FindMe forwarding state Your FindMe forwarding destination is a temporary number where all calls are forwarded when enabled.

  • Page 17: Troubleshooting

    TROUBLESHOOTING Problem: Your system is notifying your callers that your mailbox has exceeded its limit and is unable to accept new messages. Solution: The voice mail system includes recently deleted messages still resident in the mailbox in the total count. If your mailbox is full, first purge any backlog of deleted messages: Step 1 At the Main Menu prompt, press...

  • Page 18: Rebooting Your Phone

    Rebooting Your Phone To reboot your phone, follow these steps: Step 1 With the phone on hook, press The LED should not light and you shouldn't hear any tones; if this isn't the case, lift and replace the handset. Step 2 Dial the digits on the keypad that correspond with R-E-S-E-T, then press .

  • Page 19: Quick Reference Of Common Tasks

    QUICK REFERENCE OF COMMON TASKS Using the Speakerphone C o n f e r e n c e C o n f e r e n c e Making a Conference Call + ext. + Using the Intercom + ext. Paging number provided by administrator Answering Calls...
  • Page 20 Logging Into Voice Mail from an access number + + ext. + password + External Phone Listening to and Interacting with New Messages Replay the Message Save the Message Delete the Message Forward the Message Reply to the Message Hear the Envelope Information Move Back Pause Move Forward...
  • Page 21 Hear Mailbox Status...

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