Fax Problems - Xerox DocuCentre SC2020 User Manual

Problem Solving
Symptoms
The printout is on the
wrong paper size.
The image at the edges
of the paper is missing.
The settings specified
in the printing options
are disabled.
Check the options
mounted in the device,
and then reselect the
items in [Items] under
[Options] in the print
driver.

Fax Problems

The table below lists possible solutions to fax problems.
Symptoms
The device is not working, there is no
display and the buttons are not working.
No dial tone sounds.
The numbers stored in the memory do not
dial correctly.
The document does not feed into the
device.
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Xerox DocuCentre
User Guide
Possible Cause
The wrong size paper was
loaded in the specified
tray.
The document exceeds
the device printable area.
The print driver of
another model device is
in use.
An option has not been
mounted.
Confirm whether the
print driver on the
computer is the one
supplied with the device.
Remedy
Unplug the power cord and plug it in again.
Ensure that there is power to the electrical receptacle.
Check that the phone line is connected properly.
Check that the phone socket in the wall is working by
plugging in another phone.
Ensure that the numbers are stored in the memory
correctly.
Print an Address Book list.
Ensure that the document is not wrinkled and you are
putting it in correctly. Check that the document is of the
right size, not too thick or thin.
®
SC2020
Remedy
Change the size of the paper loaded in the
tray, or change the print options to use a tray
containing the specified paper size.
Enlarge the device print area, or reduce the
document print area.
Install the device print driver.
Check the options mounted in the device, and
then reselect the items in [Items] under
[Options] in the print driver.
On the computer, select the print driver
supplied with the device. If the print driver is
not listed for selection, install the print driver
and then select it. Operation is not
guaranteed if another company's print driver
is used.