Xerox DocuCentre SC2020 User Manual page 260

Problem Solving
Symptoms
The device is not
powered on.
The <Error> LED is
blinking.
The <Error> LED is lit.
The display is dark.
Unable to print
or copy.
The <Data> LED does
not light even though
you instructed the
device to print.
257 ®
Xerox DocuCentre
User Guide
Possible Cause
Is the power switched ON?
Is the power cord plugged
into the power outlet?
Is the power cord
disconnected from the
device?
Does the AC outlet supply
power properly
The system of the device or
the components installed
may have a trouble.
Is paper or document
jammed?
Is the device front cover or
another cover open?
Is the <Power Saver>
button lit?
Is there an error code
displayed in the control
panel's display?
Is the power cord
connected?
Is the interface cable
connected?
Is the computer's
environment correctly set?
Is the required port status
set to [Enabled]?
®
SC2020
Remedy
Switch the power ON.
Refer to Power Source on page 45.
Switch the power OFF and make sure the
power plug is inserted securely. Then switch
the power ON.
Connect another appliance to the outlet to
verify the power supply.
Switch the power OFF, then ON again. If the
problem persists, contact our Customer
Support Center.
Remove the jammed paper or document.
Refer to Paper Jams on page 287.
Refer to Document Jams
Follow the instructions in the displayed error
code to take the required action.
Refer to Error Code on page 277.
The device is in an Power Saver mode. Press
the control panel's <Power Saver> button to
turn off the Power Saver mode.
Follow the instructions in the displayed error
code to take the required action.
Refer to Error Code on page 277.
Switch the power OFF and make sure the
power plug is inserted securely into the
power outlet. Then switch the power ON.
Check the interface cable connection.
Refer to Interface Cables
Check the computer environment such as
print driver settings.
Check the status of the port to use, and then
set the port status to [Enabled].
Refer to Activating the Communication Port
To Use on page 36.
on page 292.
on page 28