Paper Jam Service Check - Lexmark X734de Service Manual

242.26—Paper Jam service check
Step Questions / actions
1. Determine the input tray. Touch
1
Menus ( )—Paper Menu—Default
Source.
2. Bring the printer up in Diagnostics Menu
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
3. Touch PRINT TESTS.
4. Select a tray you determined in step 1.
5. Touch Single.
Is the tray 3 a high-capacity input tray (2,000-
2
sheet feeder)?
242.27—Paper Jam service check
Step Questions / actions
1. Bring the printer up in Diagnostics Menu
1
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
2. Touch PRINT TESTS.
3. Select a tray below tray 2.
4. Touch Single.
Did the page print correctly?
1. Turn the printer off.
2
2. Open the front access door.
3. Turn the transport belt gear clockwise.
Did the transport belt move?
1. Bring the printer up in Diagnostics Menu
3
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
2. Touch MOTOR TESTS.
3. Touch Align Motor.
Can you hear the align motor run?
Yes
Problem resolved.
Replace the HCIT top
plate. See
"Top plate
assembly removal" on
page 4-303.
Yes
Problem resolved.
Go to step 3.
Replace the complete
tray 2 option.
7526
No
Go to step 2
Replace the complete
tray 3 option.
No
Go to step 2.
Replace the transport belt.
See
"Transfer module
removal" on page 4-191.
Replace the paper pick
mechanism. See
"Paper
pick mechanism
assembly removal" on
page 4-137.
Diagnostic information
2-77
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