Troubleshooting For Software Problems; Cannot Receive Data - Brother DCP-L5500D Service Manual

4.4 Troubleshooting for Software Problems

End users can solve problems related to software, for instance, printing is not possible from a
computer although test print or Printer Setting print can be performed from the machine, as
long as they follow the User Check items. If the problem still cannot be solved, implement
each procedure according to the step numbers in the tables below.

4.4.1 Cannot receive data

<User Check>
• Check that the USB cable or LAN cable is not damaged.
• When using an interface switch, check that the correct machine is selected.
• Check the relevant section in the online User's Guide.
• Check the driver settings.
• Reset the machine to the default settings. (Refer to the online User's Guide.)
Step
Machine connection
1
2 Main PCB failure
*
Check the Product ID on a Macintosh according to the following procedure:
(1) Select "About This Mac" from the "Apple" menu.
(2) Press the "More Info..." button in the "About This Mac" dialog box.
(3) Select "USB" at the bottom of "Hardware" in the "Content" on the left side of the
screen.
(4) Select "DCP-XXXX, MFC-XXXX" in the "USB Device Tree".
(5) Check the "Product ID" under "DCP-XXXX, MFC-XXXX".
Product ID (hexadecimal)
• DCP-L5500D series：0398h
• DCP-L5500DN series：0399h
• DCP-L5502DN7：039Ah
• DCP-L5600DN series：039Bh
• DCP-L5602DN：039Ch
• DCP-L5650DN series：039Dh
• DCP-L5652DN：039Eh
• DCP-L6600DW series：039Fh
• MFC-8530DN：03A2h
• MFC-8535DN：03A3h
• MFC-8540DN：03A6h
• MFC-8550DN：03A4h
• MFC-L5700DN series：03A0h
• MFC-L5700DW series：03C6h
• MFC-L5702DN：03A1h
Cause
For Macintosh, check the Product ID*.
When it is wrong, update the firmware.
Replace the main PCB ASSY.
• MFC-L5702DW：03C7h
• MFC-L5750DW series：03A5h
• MFC-L5755DW series：03B2h
• MFC-L5800DW series：03A7h
• MFC-L5802DW：03A8h
• MFC-L5850DW series：03A9h
• MFC-L5900DW series：03AAh
• MFC-L5902DW：03ABh
• MFC-L6700DW series：03ACh
• MFC-L6702DW：03ADh
• MFC-L6750DW series：03AEh
• MFC-L6800DW series：03AFh
• MFC-L6900DW series：03B0h
• MFC-L6902DW：03B1h
2-108
Remedy
Confidential