Siemens Hicom 150 E Office Service Manual page 431

Hicom 150 E Office Rel.1.0 Service Manual - 7.2 Features for general incoming traffic
Check the feature for error-free functioning as follows:
Step Action
1.
2.
3.
7.2.18 Overflow
Definition
If a call in the queue is not answered within a specific period of time, the agent is switched to the
"unavailable" status. The call is then forwarded to the next UCD agent. The call is only forwarded to
an overflow destination (CFNA destination) if all UCD agents are "unavailable". You can specify the
destination and time in call management.
You can also define the maximum number of waiting calls. If this limit is exceeded, the calls that have
been waiting too long and the calls just arriving are forwarded to the overflow destination.
The overflow destination can also activate external call forwarding.
Model-Specific Data
Subject
Feature available in
HW requirements
SW requirements
Overflow per group
Dependencies/Limitations
Subject Dependency/Limitation
Configuration options
The feature can be configured using:
Hicom Assistant T/ / Hicom Assistant E
Programming Feature Via Hicom Assistant T
Configure the feature via Hicom Assistant T as follows:
Step
1. Configure overflow
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