Troubleshooting - Paxar Monarch 9825 Quick Reference

T r o u b l e s h o o t i n g
This section provides solutions to minor printing problems.
Problem
Error message appears
during startup
Does not print.
Does not feed.
Partially printed data.
Printing shadows or smears.
Light Printing.
Heavy Printing.
Voids in printing.
Serial bar codes do not
scan.
Backing paper is wrapped
around platen or peel roller.
Blank labels print or 750
series errors.
10
Action
Turn off the printer, wait fifteen seconds and
then turn on the printer. Call Technical Support
if the error message reappears.
Check supply, check ribbon, send a corrected
format and batch packet.
Set wide/narrow knobs correctly.
Clean the printhead, send a corrected format
packet.
Clean the printhead, change supply, check
ribbon.
Change supply, adjust the print contrast, check
wide/narrow knobs, check ribbon.
Clean the printhead, change supply, adjust the
print contrast, check wide/narrow knobs, check
ribbon.
Clean the printhead, change supply type, check
ribbon.
Leave printhead unlatched when not in use, use
a print speed of 2.5 IPS, adjust the print
contrast.
Carefully remove the backing paper. Make sure
the backing paper tears at the saw-toothed tear
edge when using backfeed and peel mode.
Clean supply sensors.