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HP XP User Manual

Storage adapter for microsoft volume shadowcopy
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HPE XP Storage Adapter for
Microsoft® Volume ShadowCopy
Service User's Guide
HPE XP P9500 Storage, HPE XP7 Storage
Abstract
This document provides details on the Volume Shadow Copy Service (VSS), which allows you to conduct a hot backup of data
(snapshots) without stopping online applications.
Part Number: Z7550-01742R
Published: January 2016
Edition: 2

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  • Page 1 HPE XP Storage Adapter for Microsoft® Volume ShadowCopy Service User’s Guide HPE XP P9500 Storage, HPE XP7 Storage Abstract This document provides details on the Volume Shadow Copy Service (VSS), which allows you to conduct a hot backup of data (snapshots) without stopping online applications.
  • Page 2 © Copyright 2015, 2016 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Contents 1 Volume Shadow Copy Service................10 Overview.............................10 Overview of the VSS Provider......................10 2 Environmental Prerequisites................12 System configuration..........................12 Examples of supported system configurations................12 Example of VMware Guest to Guest Backup (FC) function system configuration......13 Examples of Ext Stor configuration....................17 Example of HA configuration......................18 Server prerequisites..........................19 Software prerequisites........................21 Operating systems.........................21...
  • Page 4 Restarting a server during a backup..................30 Log collection during problem occurrence................30 Parallel backup of multiple data on the same volume..............30 Event logs which the VSS service outputs................31 Event log which does not affect the VSS Provider operation...........31 The operative restrictions of the concurrence configuration change for the equivalence disk array system..........................32 A volume status at the time of ResyncLuns abnormal finish............32 Specifying WWN of the import server from the configuration file..........32...
  • Page 5 Snapshot data pool property list....................59 VSS Provider behavior......................59 Register Server..........................59 Repair installation when starting the GUI Tool................60 8 Troubleshooting....................61 Message IDs............................62 Message classifications.........................62 Viewing messages.........................62 Log files..............................63 Log file type...........................64 Generation management of log files.....................65 Log file generation management specifications...............66 Error messages..........................67 Error messages output by the installer..................67 E2008001..........................67...
  • Page 6 E100005A..........................85 E100005D..........................85 E100005F..........................85 E1000063..........................86 E1000064..........................86 E100006C..........................86 E100006D..........................87 E100008A..........................87 E1000090..........................87 E1000091..........................87 E100009B..........................88 E100009F..........................88 E10000C7..........................88 E10000C9..........................88 E10000CB..........................89 E10000CD..........................89 E10000D0..........................89 E10000D1..........................89 E10000D3..........................90 E10000D4..........................90 E10000D7..........................90 E10000D9..........................91 E10000DB..........................92 E10000DD..........................92 E10000DE..........................93 E10000DF..........................93 E10000F1..........................94 E10000F3..........................94 E10000F4..........................94 E10000F5..........................94 E10000F7..........................95 E10000F8..........................95 E10000FB..........................95 E10000FD..........................96 E10000FE..........................96 E1000105..........................96 E100010A..........................96 E100010B..........................97 E100010E..........................97 E100010F..........................97 E1000110..........................98 E1000111..........................98 E1000118..........................98...
  • Page 7 E2002003..........................102 E2002004..........................102 E2002005..........................103 E2002006..........................103 E2002008..........................103 E2002009..........................104 E200200A..........................104 E200200B..........................104 E200200D..........................104 E200200E..........................104 E2002010..........................105 E2002011..........................105 E2002012..........................105 E2002013..........................105 E2002014..........................106 E2002015..........................106 E2002017..........................106 E2002018..........................106 E2002019..........................107 E200201A..........................107 E200201B..........................107 E200201C..........................108 E200201D..........................108 E200201E..........................108 E200201F..........................109 E2002020..........................109 E2002021..........................109 E2002022..........................110 E2002023..........................110 E2002024..........................111 E2002025..........................111 E2002026..........................111 E2002028..........................112 E200202A..........................112 E200202B..........................112 E200202E..........................113 E200202F..........................113 E2002030..........................113 E2002032..........................113 E200203B..........................113 E200203D..........................114 E200203E..........................114 E200203F..........................114...
  • Page 8 E200204E..........................117 E200204F..........................118 E2002050..........................118 E2002052..........................118 E2002053..........................118 E2002056..........................119 E2002057..........................119 E2002058..........................120 E200205A..........................120 E200205C..........................120 E200205F..........................121 E2002060..........................122 E2002064..........................122 E2002065..........................122 E2002066..........................122 E20020B8..........................123 E20020B9..........................123 E20020C0..........................123 E20020CF..........................124 E20020D1..........................124 E20020D2..........................124 E20020D3..........................124 E20020D4..........................125 E20020D5..........................125 E20020D6..........................126 E20020DB..........................126 E20020DC..........................126 E20020DD..........................127 E20020DE..........................127 E20020DF..........................127 E20020E1..........................127 E20020E2..........................128 E20020E3..........................128 E20020E5..........................129 E20020E6..........................129 E20020EA..........................130 E20020EB..........................130 E20020ED..........................130 E20020EE..........................131 E20020EF..........................131 E20020F0..........................131 E20020F1..........................132 E20020F2..........................132...
  • Page 9 Existence or non-existence of RDM setting and VMDK file............136 Information collected during problem occurrence................137 Windows event logs........................137 VSS Provider-related logs......................137 Configuration and Maintenance configuration file...............137 Version.txt file..........................137 Version of VSS Provider......................137 VSS trace............................138 Version of vSphere Client......................138 9 Configuration method when VSS Provider is used in virtual DKC....139 Physical DKC............................140 GUI..............................140 Configuration file..........................141...

  • Page 10: Volume Shadow Copy Service

    1 Volume Shadow Copy Service Overview The Volume Shadow Copy Service (VSS) provides a backup function that generates consistent point-in-time copies of data known as snapshots. VSS lets you conduct a hot backup of data without stopping online applications by linking applications, backup software, and disk array systems that are supported by VSS.
  • Page 11 Packard Enterprise disk array systems such as the XP P9500 and the XP7. This program delivers backup integration operations with VSS. This program provides the following functions: VSS provider — HPE XP Storage Adapter for Microsoft® Volume ShadowCopy Service is a fully-functional VSS implementation.

  • Page 12: Environmental Prerequisites

    VSS Provider gives an operation direction to the disk array systems for FC environment support. In the case of XP P9500/XP7, the command device must be mapped on an application server and a backup server. IPv6 is not supported.

  • Page 13: Example Of Vmware Guest To Guest Backup (Fc) Function System Configuration

    Figure 3 Example of a VSS provider system configuration [XP P9500/XP7] Example of VMware Guest to Guest Backup (FC) function system configuration VMware Guest to Guest Backup (FC) function is that VSS Provider backups P-VOL connected to ESXi with FC and VM on ESXi is used as an import server of replicated secondary VOL.
  • Page 14 Figure 4 Example of VMware Guest to Guest Backup (FC) function system configuration (Nontransportable configuration) Transportable configuration (one ESXi) This is the configuration in which the virtual machines for the application server and backup server uses are located on the same ESXi. Environmental Prerequisites...
  • Page 15 Figure 5 Example of VMware Guest to Guest Backup (FC) function system configuration (Transportable configuration (one ESXi)) Transportable configuration (separate ESXi) This is the configuration in which the virtual machines for the application server and the backup server uses are located on the separate ESXi. System configuration...
  • Page 16 Figure 6 Example of VMware Guest to Guest Backup (FC) function system configuration (Transportable configuration (separate ESXi)) Environmental Prerequisites...

  • Page 17: Examples Of Ext Stor Configuration

    Examples of Ext Stor configuration VSS Provider supports the following Ext Stor configurations. Figure 7 Example of Ext Stor configuration (Post P9500 migration) (one physical DKC) System configuration...

  • Page 18: Example Of Ha Configuration

    Figure 8 Example of Ext Stor configuration (two physical DKCs) Example of HA configuration VSS Provider supports the following HA configurations. Environmental Prerequisites...

  • Page 19: Server Prerequisites

    Figure 9 Example of HA configuration Server prerequisites Prerequisites for application and backup servers: CPU — Must be more than or equal to the recommended requirements of the OS. ◦ Windows Server 2008 R2, 2GHz or higher ◦ Windows Server 2012, 3.1GHz or higher Memory —...
  • Page 20 Disk drive free space — Disk capacity including log files and setup files are required because log files and setup files are not included. NOTE: Depending on the specified log file size and the number of generations, a very large amount of disk space may be required. Logs cannot be output when a disk has no free space.

  • Page 21: Software Prerequisites

    Software prerequisites Operating systems VSS Provider supports the following versions of Microsoft Windows Server: Windows 2008 Server, 64-bit versions, including the following (Server Core option can be specified): ◦ Windows Server 2008 R2, Standard Edition ◦ Windows Server 2008 R2, Enterprise Edition ◦...

  • Page 22: Software

    Table shows the software that is needed in order to use VSS Provider. Software Storage/OS Usage Version RAID Manager XP P9500 Required for a backup using v01.32.06 and later Business Copy, Snapshot (SS), and Snapshot (FS) function. Required for a backup using v01.32.06 and later...

  • Page 23: Rsg Assignment Of Each Resource

    Figure 10 RSG configurations RSG assignment of each resource Table 2 Requirement of assigning resources to meta_resource Resource Assignment to meta_resource Remarks Every Port Required Do not assign every port and every parity group to non-meta_resource. Every Parity Group Required Do not assign every port and every parity group to non-meta_resource.

  • Page 24: Placement Location Of Command Device Which Is Connected To Host

    Table 3 Support scope of RSG assignment of each resource (continued) Resource RSG Assignment Privilege for RSG Support Different RSG from With privilege Non-Supported P-VOL Without privilege Non-Supported Host group ID Same RSG as P-VOL With privilege Supported Without privilege Non-Supported Different RSG from With privilege...

  • Page 25: Placement Location Of Command Device Which Is Connected To Host

    Table 5 Support scope of adapter function (continued) Target Function Support Remarks Secondary site only Creation of secondary VOL Supported When VOL at the secondary site is operated, replace Removal of secondary VOL Supported primary volume with secondary volume of HA Secondary VOL pair Supported pairs.

  • Page 26: Restrictions And Points Of Consideration

    Snapshot(SS), or Snapshot(FS) function 80-02-20-00/00 or higher Host port XP P9500 Storage requirements for XP 9500: Microprogram revision — 70-06-20-00/00 or higher Required for a backup using Business Copy function, Snapshot(SS), or Snapshot(FS) function Host port — FC Storage requirements for XP7: Microprogram revision —...

  • Page 27: Items To Confirm During Installation

    Items to confirm during installation Disable antivirus processes and other monitoring process services (daemon processes). If such services (daemon processes) are active, installation may not be possible. When using firewall software other than the Windows firewall, disable or remove the software during installation.

  • Page 28: Installation Of Other Vss Provider

    Creating a user authentication account for storage administration The disk array system must have the same user name and password when using multiple disk array systems of the XP P9500/XP7. For example: When using disk array system A or B, the same user name (USER01) and password (*****) must be used.

  • Page 29: Assigning Ldev Id

    LU which is used as P-VOL must be mapped on the application server in RDM (physical compatibility mode). Command device In case of using XP P9500/XP7 disk array systems, command device must be mapped on the application server/backup server in RDM (physical compatibility mode) SCSI controller type SCSI controller type of the virtual machine supports LSI Logic SAS.

  • Page 30: Operational Restrictions And Points Of Consideration

    Operational restrictions and points of consideration The following table lists the concerning restrictions and points of consideration related to operation when using VSS Provider. Item Description (Missing number) (Missing number) Multiple instances of the VSS Provider Multiple instances of the GUI tools tools on one server are not supported. Unregistering a disk array system To unregister a disk array system registered by the Add Storage function of the GUI tool, remove the IP address and the serial number from the setup file.

  • Page 31: Event Logs Which The Vss Service Outputs

    Event logs which the VSS service outputs When importing is performed normally during a backup processing, the following application event log errors may be output. ◦ Event ID 8193,12289 Visit the following for details: http://support.microsoft.com/kb/2003016/en-us During a backup processing, the following application event log errors are output, and backup processing may fail: ◦...

  • Page 32: The Operative Restrictions Of The Concurrence Configuration Change For The Equivalence Disk Array System

    For details, see the HPE XP7 dynamic link manager software user's guide (for Windows(R) in the Hewlett Packard Enterprise Software manual. Refer to the descriptions of Windows event logs and the messages that HDLM outputs. Log type Source Event ID Application DLMManager 32787...

  • Page 33: The Number Of The Target Backup Volume

    NOTE: If you have specified WWN which is different from the intended import server in the storage, VSS Provider imports the secondary VOL to the server having the specified WWN and the process is completed successfully. Then, an error is not found in the VSS Provider log, and an error message that the target volume is not recognized is output to the event log by the VSS service.

  • Page 34: Confirming The Resource Lock

    Confirming the resource lock Resources are locked while changes are being made (for example, during LDEV creation). Resources must be unlocked for a backup to proceed. If a resource is locked during a backup, VSS Provider retries until the VSS can obtain resources. However, the backup fails when the resources cannot be obtained even if a retry is performed.

  • Page 35: Unregistering The Registered Vcenter Server Account

    Unregistering the registered vCenter Server account Do not unregister the vCenter Server account by using the Register Server function of the GUI tool during the backup operation with VSS Provider. Deleting S-VOL/V-VOL from the GUI tool Prior to deleting S-VOL/V-VOL, confirm that RDM has not been connected to a virtual machine other than the virtual machine in which the GUI tool is used by the S-VOL/V-VOL to be deleted.

  • Page 36: Configuration Procedure

    Edit the maintenance configuration files on the application server and the backup server. “Maintenance configuration files” (page 42). Editing the configuration files Only when using XP P9500/XP7 storage devices, edit the configuration files on the application server and the backup server. See “Preparing configuration files and restarting RAID Manager (HORCM)” (page 43).

  • Page 37: User Edit Files

    (hiRaidcomX.config) Sets the instance number necessary to operate RAID Manager and the installation folder for RAID Manager. This configuration file is only necessary for XP P9500/XP7 disk array systems. HORCM CONF configuration file (horcm*.conf, * = the instance number) Sets the system configuration to operate RAID Manager.

  • Page 38: Setup Files

    Setup files Edit the setup files on the application server and backup server as needed. Edit the files with a text editor using single-byte alphanumeric characters (SJIS code set). End each line with a line feed. Edit each item according to the backup needs of the user. Items which include brackets ([ ]) in the list must be enclosed in single-byte brackets.
  • Page 39 “2”, enter as “300002”. Formatting: [For XP P9500] XP P9500:<serial number>, for example XP P9500:54321 XP7:300002. [For XP7] XP7: <serial number>, for example XP7:300002. Data pool /Fast Snap pool number — Specify the data pool/Fast Snap pool number used by Snapshot.
  • Page 40 In case of XP7, specify the value which includes the disk array system serial number identifier "3" for <Serial Number>. NOTE: Similar mode can be specified from the GUI tool. If the setting was different between GUI tool and the setup file, give priority to the setting specified in the setup file. Formatting: [datapool=<serial number>@<...
  • Page 41 [RestoreMode=NORMAL] Snapshot resync mode — Specify an operation mode in the backup processing that uses the Snapshot function. ◦ When Snapshot resync mode is enabled, perform a backup operation using V-VOLs in PAIR status and resynchronize the pair after completing the backup. If no V-VOLs in PAIR status exist, create new V-VOLs and a Snapshot pair, perform a backup operation, and resynchronize the pair after completing the backup.

  • Page 42: Maintenance Configuration Files

    ◦ ERROR — The processing of VSS Provider stops due to an error. An error log is output. ◦ PARAM — A parameter being used during processing is output. Log outputs that can be changed by the setup file: ◦ INFO —...

  • Page 43: Preparing Configuration Files And Restarting Raid Manager (Horcm)

    [MaxFileSize=100] [MaxFileSize=30] Preparing configuration files and restarting RAID Manager (HORCM) When using the XP P9500/XP7, you have to do the following before using VSS Provider: Edit the hiRaidcomX configuration file and the HORCM CONF configuration file for the application server.
  • Page 44 \\.\PHYSICALDRIVE21 When using VMware Guest to Guest Backup (FC) function In case of backing up XP P9500/XP7 from the multiple virtual machines on the same ESXi at the same time, specify different RAID Manager instance number for each virtual machine.

  • Page 45: Preparing A Disk Array System

    Figure 11 Setting Example of RAID Manager Instance No The following is an example of the startup procedure for RAID Manager (HORCM). Setup The file name of the HORCM_CONF configuration file: [horcm700.conf] (The number part [700] of the file name is the instance number.) Instance number: [700] Installation folder of RAID Manager (HORCM): [C: \HORCM] Start up procedure...
  • Page 46 Preparations for a disk array system: Confirm the requirements of the disk array system. See “Storage requirements” (page 25). Perform the prerequisite tasks of the disk array system. See Table 7 (page 46). Table 7 Prerequisite tasks for the disk array system Item Business Copy Snapshot...
  • Page 47 In the case of an FC connection, host group security must make one or more ON ports. Configuration of a user account When using a disk array system of the XP P9500/XP7 series with VSS Provider, because it is assumed that the authentication function is enabled, create a user account.
  • Page 48 [Before assigning LDEV ID] [After assigning LDEV ID] 16. When configuring Ext Stor, if the pair operation of Business Copy and Snapshot pair is performed, create a Host group name: “HP-VSS-HG” in the RSG which P-VOL belongs to. 17. If virtual DKC straddles multiple physical DKCs and...

  • Page 49: Uninstallation Procedure

    Click OK to start the uninstallation. You will receive a message letting you know when the VSS Provider is uninstalled. Click Finish. Select Start→Control Panel→Programs→Programs and Features to confirm HP XP Storage Adapter for Microsoft® Volume ShadowCopy Service(x64) has been removed. NOTE: The installation folder of VSS Provider including log files and setup files are not removed during the uninstallation.
  • Page 50 To uninstall the VSS provider using the control panel, do the following: Select Start→Control Panel→Programs→Programs and Features. Select HP XP Storage Adapter for Microsoft® Volume ShadowCopy Service(x64). Select Change. Alternatively, you can select Uninstall, and then proceed to step 6.

  • Page 51: Missing Number)

    5 (Missing number)

  • Page 52: Repair Installation

    Yes, I want to restart my computer now or No, I will restart my computer later, and then proceed to step 4. Click Finish. To repair the VSS installation using the control panel, do the following: Select Start→Control Panel→Programs→Programs and Features. Select HP XP Storage Adapter for Microsoft® Volume ShadowCopy Service(x64). Click Change. Repair Installation...

  • Page 53: Using The Vss Provider Gui

    NOTE: The XP P9500/XP7 needs time for the information acquisition. It is necessary to wait for a while. Specify a user name and a password. (It is assumed that authentication is enabled.) The serial number of the disk array system added is listed in the setup file.

  • Page 54: Starting The Gui Tool

    Go to the installation folder of VSS Provider by using the cd command and execute hishadowcfg.exe. When you start the GUI tool, the configuration file is read and it is connected to the disk array system corresponding to the serial numbers (for the XP P9500/XP7) described in the configuration file. NOTE: The XP P9500/XP7 require some time for information acquisition and may wait in the same status for a while.

  • Page 55: Add Storage

    Add Storage dialog box is displayed in the Storages window. NOTE: The XP P9500/XP7 require time for gathering information and will wait in the same status for a while. It is not necessary to enter the serial number of the disk array system again the next time because the registration information of the disk array system is maintained in the setup file.

  • Page 56: Refresh

    Refresh When you click “Refresh” in the GUI tool, retrieve the each configuration information of the disk array system selected in “Storages” window again and refresh information of each window. The Loading all devices information ... please wait message is displayed on Storages window until the connection to a disk array system is completed.

  • Page 57: Deleting An S-Vol

    Select a RAID group or a THP pool to create S-VOL from the drop-down menu as needed. Click Create S-VOL… to create an S-VOL. NOTE: PG/THP/Smart Pool which exists in the physical DKC of P-VOL to be operated is displayed in the drop-down menu.

  • Page 58: Split Of Bc Pair

    When the pair resynchronization is completed, the Pair Status in the S-VOL list changes to PAIR. Split of BC pair When the pair status of a P-VOL/S-VOL is PAIR, a pair split can be executed. To split a P-VOL/S-VOL pair: Right click on the target S-VOL in the S-VOL list.

  • Page 59: Options

    Options To set options, click the Options tab of the GUI tools. Snapshot data pool property list Pool list box — Displays a list of data pool/Fast Snap pool on the disk array system and specify the data pool number/Fast Snap pool number to be used when creating the Snapshot pairs.

  • Page 60: Repair Installation When Starting The Gui Tool

    Click Register Server. The Register Server dialog box opens. Enter the following information: Enter the IP address of the server which configures vCenter Server. Enter the user name of Windows logon account of the server which configures vCenter Server. When specifying a domain user name, specifying a domain name is not required. Example: In case of domain name\user name, specify a user name only.

  • Page 61: Troubleshooting

    ◦ Windows Event log ◦ Log file In case of confirming the disk array system status and operating for the disk array system, use the following storage management software: XP P9500 ◦ Remote Web Console ◦ RAID Manager ◦ Command View Advanced Edition ◦...

  • Page 62: Message Ids

    Figure 12 Flowchart for when a problem occurs during installation Message IDs Message classifications Error messages output by the GUI tool and VSS Provider are output with an accompanying 8-digit message ID. The first digit at the start of the message ID gives the classification of the message. E —...

  • Page 63: Log Files

    The execution results of operations executed on the disk array system by VSS Provider are output to the XP P9500 I/F log. When a log file is not output, confirm whether it is due to restrictions of the account authority of the server, see ???.

  • Page 64: Log File Type

    When an error occurs while using the GUI tool, a pop-up error message is displayed and the same message is output in a log file. Log file type The log files output by VSS Provider, and the GUI tool are managed by generation. The number of generations and log file size can be specified in the setup file.

  • Page 65: Generation Management Of Log Files

    Number of generations — Specify the number of generations in the maintenance configuration file. XP P9500 I/F log cannot be specified. Log file size — Specify the log file size in the maintenance configuration file. XP P9500 I/ F log cannot be specified.

  • Page 66: Log File Generation Management Specifications

    Log file generation management specifications Number of generations ◦ MIN — 1 ◦ MAX — 255 ◦ Default — 3 Log file size ◦ MIN — 1M ◦ MAX — 100M ◦ Default — 100M Log file size check opportunity — At log output Figure 15 (page 67) shows an outline of log generation management behavior when the number of generations is set to 3.

  • Page 67: Error Messages

    Figure 15 Outline of log generation management Error messages Error messages output by the installer When an error occurs during the VSS Provider installation, an error message is displayed in a dialog box. E2008001 Message The user does not have Administrator privilege to run this setup. Please run this setup with the user having Administrator privilege.

  • Page 68: E2008002

    Recommended action Use Windows logon account with Administrator rights. E2008002 Message The current version of the operating system is not supported. Please install the package on a supported operating system. Explanation Installation was attempted on an unsupported OS Recommended action “Operating systems”...

  • Page 69: W2008011

    W2008011 Message Enter license key. Explanation Next button was pressed in a state of non-input with the license key on the Enter License Key screen. Recommended action Input the valid license key on the Enter License Key screen E2008012 Message Enter valid license.
  • Page 70 (page 19). Message A later version of ' XP Storage Adapter for Microsoft® Volume ShadowCopy Service (bit OS type)' is already installed on this machine. The setup cannot continue. Explanation A later version (newer version) has already been installed.
  • Page 71 Message Error 1406. Could not write value [Registry name] to key [Registry key]. Verify that you have sufficient access to that key, or contact your support personnel. Explanation There is no write permission for the registry. Recommended action Give the full control authority to a Registry key displayed on the Windows logon account. Message Error 1603 Fatal Error during installation.
  • Page 72 Recommended action For an installation drive, prepare for available space to meet prerequisites. See “Server prerequisites” (page 19). Message Error 1721: There is a problem with the Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.[Message] Explanation Installation could not be done to the specified install drive.
  • Page 73 Message Info 1625: This is installation is forbidden by system policy. Contact your system administrator.[File path of temporary file] Explanation An installer was used by a user without Administrator rights in Windows Server 2003. Recommended action Windows Server 2003 is not supported. Use a Windows operating system that meets the prerequisites.
  • Page 74 Recommended action Network drive or removable disk cannot be specified to the installation drive. Specify a drive to meet prerequisites. See ???. If you are executing uninstall, execute uninstall again after repair install. Message There is not enough space on the disk. Explanation There was not sufficient space at the time of starting installation.

  • Page 75: Error Messages Output In Event Logs

    Message Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel, Explanation VSS Provider of a different version has been installed. Recommended action Update installation from an installer is not supported.
  • Page 76 Message Error Failed to delete V-VOL LU for P-VOL [LU number of P-VOL], Error# [Error number] Explanation Cannot delete V-VOL for P-VOL. Recommended action An error occurred when an operation command was given to a disk array system. “About errors attributable to disk array systems” (page 133).
  • Page 77 Explanation Pair resynchronization of P-VOL and S-VOL failed. Recommended action An error occurred when an operation command was given to a disk array system. “About errors attributable to disk array systems” (page 133). 5014 Type Error Message Failed to restore Business Copy pair: S-VOL [LU number of S-VOL] --> P-VOL [LU number of P-VOL], Error# [Error number] Explanation Restore from S-VOL to P-VOL failed.
  • Page 78 Recommended action (1)Perform the following using Storage Management Software. [XP P9500/XP7] 1) Confirm that the user account and password that you input are correct. 2) Confirm that Storage Administrator (View and Modify) authority is assigned to a user account, and assign it if not.
  • Page 79 Cannot create Snapshot pair. Recommended action (1) Perform the following using Storage Management Software: [XP P9500/XP7] 1) If Snapshot P.P is not valid, make it valid. (See Table3.3-2) 2) Delete any Snapshot pairs which are not used when the number of Snapshot pairs has reached the maximum.
  • Page 80 Explanation Cannot retrieve the storage information corresponding to the specified serial number. Recommended action (1) Input the serial number of a proper disk array system in the Add Storage dialog box. (2) Confirm that the instance of RAID Manager specified by the hiRaidcomX configuration file is started.
  • Page 81 (2) Check whether a disk has become full. (3) Check for a disk failure. (4) Check whether a Write at Once disk is being used. (5) When a log file is not output, confirm whether it does not fall under a limit of the account authority of the server listed in Table 2.5.1-1.

  • Page 82: Error Messages Output By The Gui Tool, And Vss Provider

    Error messages output by the GUI tool, and VSS Provider NOTE: Disregard any message ID (Exxxxxxx) that is not listed in table 8.3.3-1 and proceed with the next message ID In the log. E1000007 Message Configuration file does not have any IP addresses or Serial Numbers. Explanation The proper IP address format is not used in the setup file.

  • Page 83: E1000011

    “About errors attributable to disk array systems” (page 133). E1000011 Message Device IP:[IP address] not added to the list, password protection is enabled Explanation Because the password protection function is enabled, registration of the disk array system failed. Recommended action Use Storage Management Software to confirm the valid or invalid setting of the password protection function of the disk array system.

  • Page 84: E1000056

    Explanation Failed to acquire S-VOL information or to set the pair information. Recommended action An error occurred when an operation command was given to the disk array system. “About errors attributable to disk array systems” (page 133). E1000056 Message Function DF_GetPairInformation failed. Error:[Error code] Explanation SnapShot pair information cannot be acquired.

  • Page 85: E100005A

    Explanation Failed to login to the disk array system. Recommended action [XP P9500/XP7] (1) Confirm that the user account and password that you input are correct. (2) Confirm that Storage Administrator (View and Modify) authority is assigned to a user account using Storage Management Software, and assign it if not.

  • Page 86: E1000063

    E1000063 Message Logged in user does not have Storage Administrator privilege to the storage - Serial Number[serial number] Explanation The user does not have Storage Administrator privilege. Recommended action When you use Account Authentication function, confirm that Storage Administrator (View and Modify) authority is assigned to a user account by using Storage Management Software.

  • Page 87: E100006D

    Recommended action (1) Confirm and perform the followings using Storage Management Software: [XP P9500/XP7] Confirm that the host mode setting of the host group has been set to Windows. If the setting has been set to other than Windows, set it to Windows.

  • Page 88: E100009B

    E100009B Message Failed to get LU object for created LU:[ LU number of secondary VOL]. Explanation Cannot get LU# information of the secondary VOL(S-VOL/V-VOL). Recommended action (1) Confirm that the secondary VOL exists in the disk array system using Storage Management Software.

  • Page 89: E10000Cb

    Recommended action Interrupt action was performed by using Storage Management Software while backing up or creating an S-VOL using the GUI Tool. P-VOL or S-VOL might have been deleted or the pair status might have been changed. Confirm the existence of P-VOL and S-VOL and pair status using Storage Management Software E10000CB Message...

  • Page 90: E10000D3

    S-Vol LU: [LU number of S-VOL] pair is not ready for VSS Backup Explanation S-VOL is not ready for a backup. Recommended action [XP P9500/XP7] Set the pair status for the backup to PAIR using Storage Management Software. E10000D4 Message...

  • Page 91: E10000D9

    Expand the capacity if there is insufficient space for the data pool. ◦ 7) When a host group name:? HP-VSS-HG does not exist, create HP-VSS-HG. ◦ 8) Confirm that the target LU is not a LUSE volume (LUSE volumes are unsupported).

  • Page 92: E10000Db

    In addition, when a host group does not exist, create HP-VSS-HG and perform a similar procedure. [XP7] In the case of virtual DKC, create a Host group name: HP-VSS-HG in RSG which P-VOL belongs to, and perform a similar procedure. E10000DD...

  • Page 93: E10000De

    Explanation Failed to restore from Secondary VOL(S-VOL/V-VOL) to P-VOL. Recommended action (1) Perform the following using Storage Management Software: [XP P9500/XP7] ◦ 1)Confirm that the user account and password that you input are correct. ◦ 2) Confirm that Storage Administrator (View and Modify) authority is assigned to a user account, and assign it if not.

  • Page 94: E10000F1

    E10000F1 Message vssFinalizeSnapshot failed - P-Vol: [LU number of P-VOL] S-Vol: [LU number of S-VOL]. Explanation When executing Business Copy/Snapshot, resync processing failed. Recommended action An error occurred when an operation command was given to the disk array system. “About errors attributable to disk array systems” (page 133).

  • Page 95: E10000F7

    Recommended action Perform the following using Storage Management Software: (1) Delete any Business Copy pairs which are not used when the number of Business Copy pairs has reached the maximum. (2) Delete any S-VOLs which are not used when the number of S-VOLs for P-VOL has reached the maximum.

  • Page 96: E10000Fd

    E10000FD Message Failed to create S-Vol for P-Vol: [LU number of P-VOL]. Error Code: [Error code]. Explanation Creation of S-VOL failed. Recommended action (1) Confirm that the available space of the specified RAID group/Parity group or THP (Smart) pool is sufficient. (2) The specified THP Pool is not valid.

  • Page 97: E100010B

    Explanation Creation processing of Business Copy pair or Snapshot pair failed. Recommended action [XP P9500/XP7] (1) Confirm that the user account name and password that you input are correct. (2) Using Storage Management Software confirm that Storage Administrator (View and Modify) authority is assigned to the user account.

  • Page 98: E1000110

    E1000110 Message Unable to find LDEV object for: [LU number of S-VOL/V-VOL]. Explanation S-VOL/V-VOL for the indication was not found. Recommended action A configuration change of storage occurred and S-VOL/V-VOL for the indication might have been deleted. Refresh or reboot GUI tool and acquire the latest information. E1000111 Message vssUpdatePortInfo: Host Group GetPort info failed.

  • Page 99: E1000126

    Explanation Could not remove S-VOL/V-VOL from the target. Recommended action (1) Using Storage Management Software, unmaps S-VOL/V-VOL from the target of the target name in the message column. In addition, delete V-VOL at the time of the backup in Snapshot. (2) An error occurred when an operation command was given to the disk array system.

  • Page 100: E100013A

    (7) Confirm whether the problem falls under the Restrictions and Points of Consideration when using multiple disk array systems of the XP P9500/XP7. Refer to Table 2.5.1-3. (8)In the case of the Ext Stor configuration or HA configuration, do not describe HORCM_VCMD in the HORCM CONF configuration file.

  • Page 101: E100014C

    Explanation An Error was detected by RAID Manager command. Recommended action (1) Confirm that hiRaidcomX.config exists in the installation folder of VSS Provider. (2) Confirm that the contents of hiRaidcomX.config are correct. (3) Confirm that RAID Manager is installed. (4) See the command error messages in Table 9-4 of the RAID Manager User’s Guide. Error IDs correspond to the values in the table.

  • Page 102: E1000151

    E1000151 Message Failed to log into the iSCSI target. Error: [Error code]. Explanation Connection to a target failed. Recommended action Invalidate CHAP authentication using Storage Management Software. E100015C Message Configuration file [configuration file name] access denied. Config file is read-only. Explanation Access to the setup file failed.

  • Page 103: E2002005

    Recommended action (1) Confirm the serial number of the disk array system using Storage Management Software and type a proper serial number, user name, and password in the Add Storage dialog boxes for registration of disk array systems. (2) Confirm that the instance of RAID Manager specified by the hiRaidcomX configuration file is started.

  • Page 104: E2002009

    E2002009 Message Authentication failed. User name or password is invalid. Explanation Authentication of the disk array system failed. The user name or password includes an error. Recommended action Type the correct user name and password into the Add Storage dialog box. E200200A Message Authentication failed.

  • Page 105: E2002010

    Recommended action Confirm the IP address of the disk array system using Storage Management Software and type the correct IP address into the Add Storage dialog box. E2002010 Message Failed to decrypt the user name and password. Explanation Failed to decrypt a user name and a password. Recommended action The input user name and password could be invalid.

  • Page 106: E2002014

    Recommended action (1) Confirm the IP address of the disk array system using Storage Management Software, and type the correct IP address into the Add Storage dialog box. (2) If authentication is enabled for the disk array system, confirm the user name and password and type them into the Add Storage dialog box.

  • Page 107: E2002019

    Operation Failed. Recommended action [XP P9500/XP7] (1) If Host group: HP-VSS-HG does not exist, create HP-VSS-HG. (2) Check that it does not come into conflict with the operational restrictions and points of consideration when using RAID Manager. See Table 2.5.2-3.

  • Page 108: E200201C

    [XP7] (1) In the case of virtual DKC, if Host group name: HP-VSS-HG does not exist in RSG which P-VOL belongs to, create HP-VSS-HG. (2) If virtual DKC is running, confirm the setting when VSS provider is used in the virtual DKC.

  • Page 109: E200201F

    E200201F Message Unable to create the P-Vol S-Vol pair. Explanation Pair creation of Business Copy failed. Recommended action (1) Create the S-VOL after P-VOL formatting is complete. (2) Confirm that a free space of the specified RAID/Parity group or THP (Smart) pool is sufficient.

  • Page 110: E2002022

    Explanation The setup file has an entry error, or it is impossible to communicate with the disk array system. Recommended action [XP P9500/XP7] (1) Confirm that HORCM has started. (2) Confirm that the FC cables are connected properly. (3) Confirm that the contents of hiRaidcomX.config are correct.

  • Page 111: E2002024

    VSS Provider. E2002024 Message Unable to find and connect to any storage. Verify the controller IP address and/or XP P9500/XP7 Serial number and user credentials. Verify network connectivity. For XP P9500/XP7, check that RAID Manager is active. Explanation There is no disk array system corresponding to the serial number (for a XP P9500/XP7 controller) specified in the setup file.

  • Page 112: E2002028

    [Common to XP P9500/XP7] Confirm that the setup file has been saved in the single-byte alphanumeric characters (SJIS etc). E2002028 Message Delete V-Vol # 'LU#' failed. Please retry the operation. Explanation Deletion of a V-VOL failed. Recommended action (1) Refresh or restart the GUI tool. Then re-execute the remove of the V-VOL.

  • Page 113: E200202E

    E200202E Message Loading of device information failed. Explanation Failed to get storage information. Recommended action (1) Confirm the IP address of the disk array system using Storage Management Software, and enter the IP address or serial number of the disk array system in the proper format in the setup file (See Subcection3.2.1).

  • Page 114: E200203D

    Explanation Failed to get storage information Recommended action (1) Confirm the IP address or serial number of the disk array system using Storage Management Software, and set them in the proper format in the setup file (See subsection 3.2.1). (2) Confirm that the LAN cables are connected properly. E200203D Message Error: Unable to get information for P-Vol.

  • Page 115: E2002041

    Explanation The S-VOLs are not ready for a backup. Recommended action Confirm the pair status using Storage Management Software. Wait until the status becomes PAIR or PSUS and re-execute. E2002041 Message S-Vol cannot be created for this volume. P-Vol is associated with Snapshot-V-Vol. Explanation Creation of an S-VOL failed.

  • Page 116: E2002045

    Recommended action When creating a Business Copy pair, you cannot create the S-VOL when the pair status is not PSUS. Make the pair status PSUS using Storage Management Software. E2002045 Message Preparation of S-Vol LUs failed. Explanation Could not create S-VOL. Recommended action An error occurred when an operation command was given to the disk array system.

  • Page 117: E200204A

    Explanation Recommended action (1) Another interrupted S-VOL creation, and P-VOL or S-VOL might have been deleted. Confirm the existence of P-VOL and S-VOL and check the pair status using Storage Management Software. (2) An error occurred when an operation command was given to the disk array system. “About errors attributable to disk array systems”...

  • Page 118: E200204F

    Explanation In the XP P9500/XP7, PSUS is not supported. Recommended action Create pair status PAIR using Storage Management Software. E200204F Message EndPrepareSnapshots abnormal end. Explanation A defect was detected while processing EndPrepareSnapshots I/F. Recommended action Reference the VSS Provider log files and any other error messages, and take the corresponding action.

  • Page 119: E2002056

    Recommended action (1) Confirm and perform the following operation using Storage Management Software. [XP P9500/XP7] Confirm that the serial number of the specified disk array system is set in the setup file. (2) An error occurred when an operation command was given to the disk array system.

  • Page 120: E2002058

    ◦ 5) Confirm the user authentication of the disk array system using Storage Management Software. See “About errors attributable to disk array systems” (page 133). ◦ 6) Check the RSG of HG for the import destination server. (2) An error occurred when an operation command was given to the disk array system. “About errors attributable to disk array systems”...

  • Page 121: E200205F

    -->TargetLuns[LU# of P-VOL], with [Error code] Explanation Resynchronization failed when restoring. Recommended action [XP P9500/XP7] (1) Using Storage Management Software, confirm and perform the following operation: ◦ 1) When a pair status for restore is not PSUS, restore operation cannot be performed.

  • Page 122: E2002060

    ResyncLuns is not supported for the storage Serial Number ‘Serial number’ SourceLun[LU#] -->TargetLuns[LU#] Explanation ResyncLuns IF is unsupported. Recommended action When the disk array system is in the XP P9500/XP7, ResyncLuns IF is unsupported. E2002064 Message Stop the resync Shadow Copy operation. Explanation Stop the restore processing.

  • Page 123: E20020B8

    Explanation Split pair failed. Recommended action An error occurred when an operation command was given to the disk array system. “About errors attributable to disk array systems” (page 133). E20020B8 Message --> Configuration file is wrong. Check hivsscmd.log. Explanation The setup file has an entry error. Alternatively, the disk array system cannot be connected to. Recommended action (1) Confirm that the entries in the configuration file are correct.

  • Page 124: E20020Cf

    Recommended action (1) Confirm the IP address or serial number of the disk array system using Storage Management Software, and set them in the proper format in the setup file (See Subsection 3.2.1). (2) Confirm that the LAN cables are connected properly. (3) Confirm that the Password Protection function of the disk array system is set to disabled.

  • Page 125: E20020D4

    Creation of an S-VOL failed. Recommended action [XP P9500/XP7] (1) Check if the number of LUs in the disk array system has reached the maximum. (2) Check if the number of LUs in the RAID/Parity group or THP (Smart) pool has reached the maximum.

  • Page 126: E20020D6

    (2) Perform the following operation using Storage Management Software. [XP P9500/XP7] After mapping the target S-VOL to the Host group with the name HP-VSS-HG, perform resync processing. In addition, when a host group does not exist, create HP-VSS-HG and perform a similar procedure.

  • Page 127: E20020Dd

    [XP7] In the case of the virtual DKC, create a Host group name: HP-VSS-HG in RSG which P-VOL belongs to, and perform a similar procedure. E20020DD Message Other processes are running. Explanation Cannot reboot because other processes are running. Recommended action Check the following for the same account and other user accounts of the use server.

  • Page 128: E20020E2

    Explanation Recommended action (1) Confirm that the resource has not been used by another user, Storage Management Software and so on. For the confirmation method of the resource lock status, see Section 8.5. (2) An error occurred when a resource was locked using RAID Manager. See message ID: solution for E1000149.

  • Page 129: E20020E5

    8.5. If the resource has been used by another user, Storage Management Software and so on, this message can be ignored. (2) An error occurred when a resource was locked using RAID Manager. See message ID: solution for E1000149. (3) An error occurred when an operation command was given to the disk array system. “About errors attributable to disk array systems”...

  • Page 130: E20020Ea

    E20020EA Message Failed to call the jni method. Explanation Failed to call IF of Java module used by VSS Provider. Recommended action (1)Files necessary to operate VSS Provider may be moved or deleted. Execute the repair installation (Restarting VSS Provider/GUI tool after the repair installation is necessary). (2) See Subsection 2.3.5 to confirm the required software settings to use the VMware Guest to Guest Backup (FC) function.

  • Page 131: E20020Ee

    E20020EE Message Failed to retrieve the virtual machine.[host name of virtual machine] Explanation Host name of the virtual machine was not able to retrieve from vCenter Server. Recommended action (1)Confirm that IP address of vCenter Server manages ESXi which configures the target virtual machine has been specified.

  • Page 132: E20020F1

    Recommended action (1)Confirm that OS on which VSS Provider is running is supporting the VMware Guest to Guest Backup (FC) function. See Table 2.3.1-1. (2) If the VMware Guest to Guest Backup (FC) function is not used, ignore this error. E20020F1 Message Failed to find the target LUN[serial number_LU number].

  • Page 133: E20020F4

    Explanation Failed to unmap RDM. Recommended action (1) See the VSS Provider log file and execute an appropriate solution if another error message is output. (2)Confirm that no problem with the connection between vCenter Server and ESXi as well as between ESXi and disk array system. See Subsection 8.4.2.

  • Page 134: An Error Attributable To Vsphere Environment

    Confirm that the FC cables are connected properly. In addition, confirm that a command device is mapped to an application server and a backup server for the XP P9500/XP7. Confirmation of the serial number Confirm that the serial number of the target disk array system or volume for a backup is listed in the setup file.

  • Page 135: Confirmation And Support After A Recovery

    When pair status is not PAIR, execute one of the following: Resynchronize the target Business Copy pair with Storage Management Software. After mapping the target S-VOL to the host group name: HP-VSS-HG using Storage Management Software, resynchronize the target Business Copy pair after a refresh by using the GUI tool or restarting the GUI tool.

  • Page 136: Existence Or Non-Existence Of Rdm Setting And Vmdk File

    Whether S-VOL is mapped to a backup server For a failure during a backup by Business Copy, confirm that the target S-VOL is not mapped to a backup server using Storage Management Software. When the target S-VOL is mapped to a backup server, un-map it using Storage Management Software.

  • Page 137: Information Collected During Problem Occurrence

    RDM 1): RDM set virtual device node 2): VMDK file name DBG1 [--------] {com.hp.vmware.VssHpSvrIf::addRawDiskToVM}:Search result --> SCSI Controller:[1] Unit:[0] INFO [I20020EC] {com.hp.vmware.VssHpSvrIf::addRawDiskToVM}:Free virtual device node found. [SCSI Controller:1 UnitNumber:0] ENTER [--------] {com.hp.vmware.VssHpSvrIf::vSphreApiLapper_reconfigVM_Task}: PARAM [--------] {com.hp.vmware.VssHpSvrIf::Log_VMConfigSpec_param}:UnitNum:[0] CtrlKey:[1001] CapaInKB:[122880] FileName:[[datastore1] VSS_VMWare_VM03_1/91200074_130_20130924112656.vmdk] Information collected during problem occurrence When a problem cannot be settled by troubleshooting, provide the following information.

  • Page 138: Vss Trace

    VSS trace VSS trace is the log information output by the VSS service (Volume Shadow Copy). The VSS trace is used to identify problems among the requester, VSS service, and VSS Provider. Settings required for collecting VSS trace and usage, are available at: http://msdn.microsoft.com/en-us/library/dd765233 NOTE: Microsoft Windows Software Development Kit (SDK) needs to be installed in advance...

  • Page 139: Configuration Method When Vss Provider Is Used In Virtual Dkc

    9 Configuration method when VSS Provider is used in virtual DKC Table 9-1 shows the configuration method when VSS Provider is used in virtual DKC. Table 12 Configuration method when VSS Provider is used in virtual DKC Item Physical DKC Virtual DKC Add Storage serial number Serial number of physical...

  • Page 140: Physical Dkc

    DKCs are identical. Configuration file XP P9500 serial number XP P9500:< Serial number XP P9500:<Serial number of physical DKC > of virtual DKC> Physical DKC Serial number:54321 <Example of notation>...

  • Page 141: Configuration File

    Configuration file XP P9500 serial number — P9500:< Serial number of physical DKC > For example, if the Physical DKC Serial number is 54321, XP P9500:54321 is displayed. Serial number of XP7 — XP7:< Serial number of physical DKC >...

  • Page 142: 10 Support And Other Resources

    Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page: www.hpe.com/support/AccessToSupportMaterials IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements. Websites Website Link Hewlett Packard Enterprise Information Library www.hpe.com/info/enterprise/docs...

  • Page 143: Customer Self Repair

    Subscription Service/Support Alerts www.hpe.com/support/e-updates Software Depot www.hpe.com/support/softwaredepot Customer Self Repair www.hpe.com/support/selfrepair Insight Remote Support www.hpe.com/info/insightremotesupport/docs Serviceguard Solutions for HP-UX www.hpe.com/info/hpux-serviceguard-docs Single Point of Connectivity Knowledge (SPOCK) www.hpe.com/storage/spock Storage compatibility matrix Storage white papers and analyst reports www.hpe.com/storage/whitepapers Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product.

  • Page 144: A Warranty And Regulatory Information

    A Warranty and regulatory information For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at www.hpe.com/support/Safety-Compliance-EnterpriseProducts. Warranty information HPE ProLiant and x86 Servers and Options www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise Servers www.hpe.com/support/EnterpriseServers-Warranties HPE Storage Products www.hpe.com/support/Storage-Warranties...

  • Page 145: Turkey Rohs Material Content Declaration

    Local representative information Kazakh: Russia: Belarus: Kazakhstan: Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point;...

  • Page 146: Glossary

    Abbreviation for Logical Device LDEV is an expression used in the XP P9500/XP7. LUSE LUSE (LUN expansion) is an expression used in the XP P9500 and refers to large extended volumes configured with multiple connected LDEVs. MSCS Abbreviation for Microsoft Clustering Service Called “Microsoft Failover Cluster”...
  • Page 147 Guest Backup server of the import destination of VSS Provider. (FC) function XP P9500/XP7 can be used as disk array systems. vSphere Client This is the virtual machine environment management console provided by VMware. vSphere Client manages virtual machine and datastore by connecting to vCenter Server or ESXi Server...

  • Page 148: Index

    Index accessing updates, 142 Belarus Kazakhstan Russia EAC marking, 144 contacting Hewlett Packard Enterprise, 142 customer self repair, 143 documentation providing feedback on, 143 EAC marking Belarus Kazakhstan Russia, 144 EuroAsian Economic Commission (EAC), 144 regulatory information, 144 Turkey RoHS material content declaration, 145 Ukraine RoHS material content declaration, 145 remote support, 143 support...

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