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6) OS may use runtime PAL and SAL calls, and APCI features (these abstraction layers allow
platform independence).
Firmware
The system has three sets of firmware installed:
System firmware
BMC firmware
iLO 2 MP firmware
All firmware (SFW, BMC, iLO 2 MP, and so on.) must be from the same release. Independent
updates are not supported. Details about a specific release are available in the associated
Release Notes.
Firmware updates are available at the Hewlett Packard Enterprise Support Centre website:
http://www.hpe.com/support/hpesc
Identifying and Troubleshooting Firmware Problems
Erratic system operation, or the fact that the server may not boot successfully to the EFI Boot
Manager or to the EFI Shell, are symptoms of possible firmware problems.
It should be noted that problems due to firmware are relatively rare, and you should look for other
problem causes first.
If you are dealing with a firmware problem, the probable failure areas are:
Unsupported firmware installation
Corrupt firmware installation
To troubleshoot firmware problems:
1.
Verify that all system and BMC firmware components are from the same release (use the
iLO 2 MP sr command).
2.
Reinstall all firmware.
Updates
Your system has an EFI utility for updating your system, BMC, and iLO 2 MP firmware. This
utility's name is fwupdate.efi
To update your firmware, follow these steps:
1.
Start up the system and get to the EFI command prompt.
2.
Execute the following EFI command at the EFI Shell prompt, to determine the current firmware
version: Shell> info fw
3.
Look for the latest firmware updates at http://www.hpe.com/support/hpesc. If a new version
of the firmware is available, download it and save it to CD, or copy it over the network to the
system you are going to update
4.
On the system you are updating, execute the fwupdate.efi command from the EFI
command prompt, in the following manner: fweupdate -f <xxx>.bin
where <xxx> is the firmware version number for the firmware you need to install
The iLO 2 MP firmware can be updated in three ways:
1.
Using the same utilities that are used by system firmware and the BMC.
2.
Initiating a firmware upgrade from the iLO 2 MP user interface; the iLO 2 MP pulls its image
from the FTP server that you specify.
3.
Initiating a firmware upgrade from the HPE System Insight Manager (SIM) as a "Group
Action".
Firmware 171
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Table of Contents
Troubleshooting
