Ricoh SP 5310DN User Manual
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Ricoh SP 5310DN User Manual

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User Guide

Getting Started
Loading Paper
Troubleshooting
For safe and correct use, be sure to read the Safety Information
in"Read This First" before using the machine.

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Summary of Contents for Ricoh SP 5310DN

  • Page 1: User Guide

    User Guide Getting Started Loading Paper Troubleshooting For safe and correct use, be sure to read the Safety Information in"Read This First" before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine..........................3 1. Getting Started Before You Start..............................5 How to Read the Manuals..........................5 Model-Specific Information...........................6 List of Options..............................7 Guide to Names and Functions of Components....................9 Guide to Components............................9 Guide to the Names and Functions of the Control Panel................. 13 Guide to the Names and Functions of the Control Panel Screen............
  • Page 4 Loading Envelopes............................64 Specifications of Envelopes.........................64 Printing on Envelopes with Windows (PCL 6/PostScript 3)..............66 Printing on Envelopes with Windows (PCL 5e)..................66 Printing on Envelopes with OS X.........................67 Paper Settings..............................69 Specifying a Paper Size..........................69 Specifying a Paper Type..........................70 Configuring Envelope Settings Using the Control Panel................70 3.

  • Page 5: Manuals For This Machine

    Manuals for This Machine The operating instructions of this machine are provided in the following formats: Format Manuals Printed manuals • Read This First • Quick Installation Guide CD-ROM • Driver Installation Guide • (mainly Asia) • HTML manuals (Only for English version) Web page •...
  • Page 6 • Before you configure the extended security and authentication settings, refer to "Before Using This Printer" in the Security Guide. • You can see the following manuals on the Web page. • Appendix • DHCP Option 204...

  • Page 7: Getting Started

    1. Getting Started This section describes the symbols used in the manuals supplied with the printer, available options, and names and functions of components. Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data.

  • Page 8: Model-Specific Information

    1. Getting Started Disclaimer To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this product and operation manuals provided with it.

  • Page 9: List Of Options

    Before You Start The following information is region-specific. Read the information under the symbol that corresponds to the region of your printer. (mainly Europe and Asia) If the label contains the following, your printer is a Region A model: • CODE XXXX -27, -29 •...
  • Page 10 1. Getting Started Option name Description XPS Direct Print Option Type M24 XPS card VM CARD Type P8 VM card IPDS Unit Type M24 IPDS Unit...

  • Page 11: Guide To Names And Functions Of Components

    Guide to Names and Functions of Components Guide to Names and Functions of Components Guide to Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Exterior: Front view DPL002 1. Top cover Open to access the inside of the printer and remove jammed paper.
  • Page 12 1. Getting Started 6. Main power switch Use this switch to turn the power on and off. For details about how to shut down the printer, see page 28 "Turning Off the Power". 7. Front cover Open to access the inside of the printer and remove jammed paper. Open here to replace the print cartridge.
  • Page 13 Guide to Names and Functions of Components 1. Rear cover Open to access the inside of the printer. Open here to replace the fusing unit. 2. Power connector Connect the power cord to the printer. Insert the other end into an electrical outlet. 3.
  • Page 14 1. Getting Started Guide to functions of the printer's internal options DPL006 1. SD memory card options • VM card With this card, you can install embedded software applications. • XPS card Allows you to print XPS files. • IPDS unit Allows you to print using Intelligent Printer Data Stream (IPDS).

  • Page 15: Guide To The Names And Functions Of The Control Panel

    Guide to Names and Functions of Components Allows you to enhance the security of the hard disk by using an encryption function that is compliant with FIPS 140-2. • If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or service representative.
  • Page 16 1. Getting Started Example: When this manual instructs you to press [Option], press the selection key on the left below the initial screen. 3. [Switch Functions] key Press this key to switch between the operation screen of the printer function and the function screens of the extended features currently in use.

  • Page 17: Guide To The Names And Functions Of The Control Panel Screen

    Guide to Names and Functions of Components Guide to the Names and Functions of the Control Panel Screen CYN901 1. Operational Status or Messages Displays the printer status and messages. 2. [Option] Press to display the following items: • Form Feed You can output data that is unprintable due to errors such as a missing line-feed code.

  • Page 18: Installing Options

    1. Getting Started Installing Options By installing options, you can improve printer performance and expand the available features. Order of Option Installation When installing multiple options, the following order is recommended: Attach the paper feed unit. Attach the paper feed unit to the bottom of the printer. You can attach up to four paper feed units.
  • Page 19 Installing Options • Unplug the power cord from the wall outlet before you move the machine. While moving the machine, take care that the power cord is not damaged under the machine. Failing to take these precautions could result in fire or electric shock. •...

  • Page 20: Installing The Interface Units

    1. Getting Started There are two upright pins on the optional paper feed unit. Align them with the holes on the underside of the printer, and then carefully lower the printer. DPK939 Plug in the power cord, and then turn on the printer. Print the configuration page to confirm that the unit was attached correctly.
  • Page 21 Installing Options Loosen the two screws and remove the slot cover. DPL009 The removed cover will not be reused. Fully insert the interface board. DPL010 Check that the interface board is firmly connected to the controller board. Tighten the two screws to secure the interface board. DPL011 Plug in the power cord, and then turn on the printer.
  • Page 22 1. Getting Started • Check that the board was correctly installed by printing the configuration page. If it is correctly installed, "Wireless LAN" will appear for "Device Connection" on the configuration page. For details about printing the configuration page, see "Test Printing", Operating Instructions. •...
  • Page 23 Installing Options Tighten the two screws to secure the interface board. DPL013 Plug in the power cord, and then turn on the printer. Print the configuration page to confirm that the board was attached correctly. • Check that the board was correctly installed by printing the configuration page. If it is correctly installed, "Parallel Interface"...
  • Page 24 1. Getting Started Fully insert the interface board. DPL014 Check that the interface board is firmly connected to the controller board. Tighten the two screws to secure the interface board. DPL015 Plug in the power cord, and then turn on the printer. Print the configuration page to confirm that the board was attached correctly.
  • Page 25 Installing Options Turn the printer off and unplug the power cord. Loosen the two screws and remove the slot cover. DPL009 The removed cover will not be reused. Fully insert the interface board. DPL016 Check that the interface board is firmly connected to the controller board. Tighten the two screws to secure the interface board.

  • Page 26: Installing Sd Card Options

    1. Getting Started Configuring settings After installing and connecting the USB device server to the printer, configure the printer settings. • When using the USB device server, set [Engy Sv Md to Dsbl Prt Srv] to [Disable mode] to prevent the printer from entering Energy Saver mode.
  • Page 27 Installing Options Unhook the tab on the interface cover, which is located on the side of the rear cover. DPL041 Unhook the two tabs on the outside of the interface cover. DPL042 Insert the SD card into the slot until it clicks. DPL043 If you insert only one SD card, use the upper slot.
  • Page 28 1. Getting Started Hook the two tabs on the outside of the interface cover. DPL044 Hook the tab on the interface cover, which is located on the side of the rear cover. DPL045 Close the rear cover. DPL046 Plug in the power cord, and then turn on the printer. Check that the SD card was installed correctly.
  • Page 29 Installing Options • XPS card: Printing the configuration page, if the XPS card is installed properly, "XPS" will appear for "Printer Language" in "System Reference". For details about printing the configuration page, see "Test Printing", Operating Instructions. • If the card is not installed properly, repeat the procedure from the beginning. If it cannot be installed correctly even after trying the installation a second time, contact your sales or service representative.

  • Page 30: Turning On/Off The Power

    1. Getting Started Turning On/Off the Power This section explains how to turn on/off the printer. Turning On the Power Make sure the power cord is firmly plugged into the wall outlet. Push the main power switch. DPK914 The power indicator turns on. •...

  • Page 31: Saving Energy

    Turning On/Off the Power • Do not turn off the power while the printer is in operation. Push the main power switch. DPK914 The main power is turned off automatically when the shutdown process is complete. If the shutdown process is not complete within the period of time displayed on the screen, contact your service representative.
  • Page 32 1. Getting Started When the printer is in Fusing Unit Off mode, the display is on but the fusing unit heater is off to save energy. In this mode, you can change the printer settings on the control panel. However, the printer must exit this mode to print.
  • Page 33 Turning On/Off the Power printer is located in an environment where it is exposed to direct sunlight, it is advisable that you do not change the factory default configuration and only enable [Auto Power Off Only]. • The energy saving functions will not activate when: •...

  • Page 34: Replenishing And Replacing Consumables

    1. Getting Started Replenishing and Replacing Consumables This section explains how to replenish consumables when they run out. Replacing the Print Cartridge This section explains precautions to add toner when it has run out, and how to dispose of used toner. •...
  • Page 35 Replenishing and Replacing Consumables • When removing jammed paper or replacing toner, avoid getting toner (new or used) on your skin. If toner comes into contact with your skin, wash the affected area thoroughly with soap and water. • Always replace the print cartridge when a notification appears on the display. •...
  • Page 36 1. Getting Started Hold the print cartridge with one hand as you release the print cartridge lever with another hand. DPK918 Squeeze the clip on the print cartridge and lift it. DPK919 Put the used print cartridge in a plastic bag and seal it so that the toner does not spill out. DPK920...
  • Page 37 Replenishing and Replacing Consumables Remove the new print cartridge from the toner kit. DPK921 Shake the new print cartridge at least 10 times to the left and right so that the toner inside it spreads uniformly. DPK922 Insert the new print cartridge into the printer. Press the new print cartridge until it clicks into place.
  • Page 38 1. Getting Started Lock the lever of the print cartridge. DPK925 Close the front cover and the top cover. • If appears when there is a lot of toner, follow the toner replacement instructions that appear on the screen: Pull out the cartridge, and then reinstall it. •...

  • Page 39: Replacing The Waste Toner Bottle

    Replenishing and Replacing Consumables Replacing the Waste Toner Bottle • The following explains the warning messages on the plastic bag used in this product's packaging. • Keep the polythene materials (bags, etc.) supplied with this machine away from babies and small children at all times. Suffocation can result if polythene materials are brought into contact with the mouth or nose.
  • Page 40 1. Getting Started • When removing jammed paper or replacing toner, avoid getting toner (new or used) on your skin. If toner comes into contact with your skin, wash the affected area thoroughly with soap and water. • When replacing a toner or waste toner container or consumables with toner, make sure that the toner does not splatter.
  • Page 41 Replenishing and Replacing Consumables Remove the waste toner bottle from the printer. DPK929 Put the full waste toner bottle in a plastic bag and seal it so that the toner does not spill out. DPK930 Remove the new waste toner bottle from the toner kit. DPK931 Insert the new waste toner bottle into the printer Leave the cap open.
  • Page 42 1. Getting Started DPK932 Press the new waste toner bottle it clicks into place. DPK933 Close the left cover. DPK934 • Replace the waste toner bottle if "Waste Toner full" appears on the display. • When the "Waste Toner almost full" appears on the display, the waste toner bottle should be replaced soon.

  • Page 43: Displaying The Printer Configuration Screens Using The Control Panel

    Displaying the Printer Configuration Screens Using the Control Panel Displaying the Printer Configuration Screens Using the Control Panel The configuration screens allow you to change or set defaults. • If Administrator Authentication Management is specified, contact your administrator. Press the [Menu] key. CYN042 Select the settings you want to change.

  • Page 44: Using Web Image Monitor

    1. Getting Started Using Web Image Monitor • You cannot configure the printer settings using Web Image Monitor from a computer connected to the USB device server's network. Be sure to access Web Image Monitor from the printer's network. Using Web Image Monitor, you can check the printer status and change settings. Available operations The following operations can be remotely performed using Web Image Monitor from a client computer.

  • Page 45: Displaying The Top Page

    Using Web Image Monitor • If you are using a proxy server, change the Web browser settings. Contact your administrator for information about the settings. • We recommend using Web Image Monitor in the same network. • If the printer is firewall-protected, it cannot be accessed from computers outside the firewall. •...
  • Page 46 1. Getting Started Administrator mode This mode requires an administrator login to enter. In the administrator mode, you can configure various printer settings. • When entering an IPv4 address, do not begin segments with zeros. For example: If the address is "192.168.001.010", you must enter it as "192.168.1.10".
  • Page 47 Using Web Image Monitor 3. Refresh/Help (Refresh): Click at the upper right in the work area to update the printer information. Click the Web browser's [Refresh] button to refresh the entire browser screen. (Help): Use Help to view or download Help file contents. 4.
  • Page 48 1. Getting Started...

  • Page 49: Loading Paper

    2. Loading Paper This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays. Paper Loading Procedure To achieve the print results you expect, it is important to select an appropriate input tray according to the size, type, and weight of the paper you want to use for printing.

  • Page 50: Paper Size Specifications

    2. Loading Paper Paper Size Specifications The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size" column shows the names of paper sizes and their dimensions in millimeters and inches. The icons indicate the paper orientation in relation to the printer body. The letters in the tables indicate the following: •...
  • Page 51 Paper Size Specifications Paper size Actual size Bypass tray Tray 1 Trays 2-5 Two-sided name 195 × 267 Imperial sizes Paper size Actual size Bypass tray Tray 1 Trays 2-5 Two-sided name × 14 8.5" × 14" × 13 8.5" × 13" ×...
  • Page 52 2. Loading Paper Horizontal size Vertical size Horizontal size Vertical size Tray (One-sided) (One-sided) (Two-sided) (Two-sided) 105.0 to 216.0 148.0 to 356.0 139.7 to 216.0 210.0 to 356.0 Tray 1 92.0 to 216.0 162.0 to 356.0 139.7 to 216.0 210.0 to 356.0 Trays 2–5 Imperial sizes Horizontal size...

  • Page 53: Paper Type Specifications

    Paper Type Specifications Paper Type Specifications The following table show the paper types that can be loaded in each tray. See "Paper weight" table for the actual paper weight indicated by numbers in the "Paper weight No." column. Use both tables to specify the correct paper type for the paper you are using.
  • Page 54 2. Loading Paper Paper weight Paper type Bypass tray Tray 1 Trays 2-5 Two-sided Letterhead Paper 1, 6, 7 Letterhead Paper 2 to 5 Preprinted Paper 1, 6, 7 Preprinted Paper 2 to 5 Bond Paper 1, 6, 7 Bond Paper 2 to 5 Label Paper 1 to 7...

  • Page 55: Paper Precautions

    Paper Precautions Paper Precautions • Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire. • If Tray 2, 3, 4 and 5 are installed, do not pull out more than one tray at a time when you are changing or replenishing paper or resolving paper jams.
  • Page 56 2. Loading Paper • Paper for inkjet printers, thermal fax paper, art paper, paper with perforated lines, hemmed- edge paper, or window envelopes • Bent, folded, or creased paper, perforated paper, slippery paper, torn paper, rough paper, thin paper with little stiffness, and paper with a dusty surface •...
  • Page 57 Paper Precautions 3. 4 mm (0.2 inches) 4. 10 mm (0.4 inches) • The print area may vary depending on the paper size, printer language, and printer driver settings. • Depending on the printer driver settings, you may be able to print outside the recommended print area.

  • Page 58: Loading Paper Into Paper Trays

    2. Loading Paper Loading Paper into Paper Trays In the following example procedure, paper is loaded into Tray 1. • When loading paper, take care not to trap or injure your fingers. • If Tray 2, 3, 4 and 5 are installed, do not pull out more than one tray at a time when you are changing or replenishing paper or resolving paper jams.
  • Page 59 Loading Paper into Paper Trays Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer. DPK907 Place the tray on a flat surface. Adjust the paper size dial to match the size and feed direction of paper in the paper tray. DPL036 Squeeze the clip on the side paper guide and slide it to match the paper size.
  • Page 60 2. Loading Paper Squeeze the end guide and slide it inward to match the standard size. DPL038 When loading paper that is larger than A4 or 8 × 11 , push the button, and then pull the end guide out to match the paper size. DPK125 Load the new paper stack print side down.
  • Page 61 Loading Paper into Paper Trays Lift the front side of the tray, and then slide it into the printer carefully until it stops. DPL039 To avoid paper jams, make sure the tray is securely inserted. • Letterhead paper must be loaded in a specific orientation. For details, see page 62 "Loading Orientation-Fixed Paper or Two-Sided Paper".

  • Page 62: Loading Paper Into The Bypass Tray

    2. Loading Paper Loading Paper into the Bypass Tray • For details about trays that can be loaded for each paper size and type, see page 48 "Paper Size Specifications" and page 51 "Paper Type Specifications". • Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause paper jams.
  • Page 63 Loading Paper into the Bypass Tray Load paper face up until it stops, and then adjust both sides of the paper guide to match the paper width. DPL022 • When using the bypass tray, it is recommended that you set the paper direction to . •...

  • Page 64: Loading Orientation-Fixed Paper Or Two-Sided Paper

    2. Loading Paper Loading Orientation-Fixed Paper or Two-Sided Paper Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the paper is placed. Settings using the control panel Set [Letterhead Setting] to [Auto Detect] or [On (Always)], and then place the paper as shown in the table below.
  • Page 65 Loading Orientation-Fixed Paper or Two-Sided Paper • If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction. To ensure all paper is output facing the same direction, specify different input trays for one-sided and two-sided printing.

  • Page 66: Loading Envelopes

    2. Loading Paper Loading Envelopes This section explains various details about and recommendations concerning envelopes. Specifications of Envelopes • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns. •...
  • Page 67 Loading Envelopes Orientation Paper tray 2-5 Bypass tray Envelopes • Flaps: closed • Flaps: closed • Bottom side of envelopes: • Bottom side of envelopes: toward the right of the toward the right of the printer printer • Side to be printed: face up •...

  • Page 68: Printing On Envelopes With Windows (Pcl 6/Postscript 3)

    2. Loading Paper • Depending on the environment, printing on envelopes may wrinkle them even if they are the recommended envelopes. • Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a solid color on an envelope, lines may appear where the overlapped edges of the envelope make it thicker.

  • Page 69: Printing On Envelopes With Os X

    Loading Envelopes Click the [Paper] tab, and then configure the following settings: • Input Tray: Select the paper tray where the envelopes are loaded. • Document Size: Select the envelope size. • Type: Select [Envelope]. Change any other print settings as necessary. For details, see the printer driver's Help. Click [OK].
  • Page 70 2. Loading Paper Select [Paper] in the "Feature Sets:" menu to configure the following settings: • Paper Type: Select [Envelope]. Change any other print settings as necessary. Start printing from the application's printing preferences screen. • Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 70 "Configuring Envelope Settings Using the Control Panel".

  • Page 71: Paper Settings

    Paper Settings Paper Settings This section explains how to specify paper size and type using the control panel. • When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the printer's control panel have priority over the settings specified in the printer driver or commands. For details, see "Machine Modes", Operating Instructions.

  • Page 72: Specifying A Paper Type

    2. Loading Paper • For details about the available paper size, see page 48 "Paper Size Specifications". Specifying a Paper Type You can improve printer performance by selecting the optimum paper type for the tray. Press the [Menu] key, and then select the setting items using the [ ] or [ ] key. Select [Paper Input] Press [OK] Select [Paper Type: (tray name)]...
  • Page 73 Paper Settings Select [Paper Type: (tray name)] Press [OK] Select [Envelope] Press [OK] Press [Escape] Select [Maintenance] Press [OK] Select [General Settings] Press [OK] Select [Envelope Setting] Press [OK] Select the source tray for which you want to change the paper thickness Press [OK] Select the paper thickness Press [OK]...
  • Page 74 2. Loading Paper...

  • Page 75: Troubleshooting

    3. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. When a Panel Tone Beeps The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern.

  • Page 76: When Checking The Indicator Lamps, Status Icons, And Messages On The Control Panel

    3. Troubleshooting When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Indicators This section describes the indicators displayed when the printer requires the user to remove misfed paper, to add paper, or to perform other procedures. Indicator Status : Paper Misfeed indicator...

  • Page 77: If Usb Connection Fails

    If USB Connection Fails If USB Connection Fails Problem Causes Solutions The printer is not The USB cable is not Disconnect the USB cable, turn off the automatically recognized. connected properly. printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable.

  • Page 78: When Messages Are Displayed

    3. Troubleshooting When Messages Are Displayed This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions. Status Messages Message Status "Energy Saver Mode" The printer is in Energy Saver mode. Press any key to recover to the normal mode.

  • Page 79: Alert Messages (Displayed On The Control Panel)

    When Messages Are Displayed Alert Messages (Displayed on the Control Panel) Message Cause Solution " (A1) Remove misfeed in Open the front cover and remove For details, see page 109 Trays. Opn & cls Frt. Cov." the jammed paper from the paper "Removing Jammed Paper".
  • Page 80 3. Troubleshooting Message Cause Solution " Toner is almost empty." The print cartridge is almost For details, see page 32 empty. "Replacing the Print Cartridge". " Add toner. Replace The toner has run out. Replace the For details, see page 32 Toner Cartridge."...
  • Page 81 When Messages Are Displayed Message Cause Solution "Duplex mode is in off The duplex mode for the indicated You can use one-sided printing position for (tray name)" tray is not available. only. Press [Change] to change the tray's settings, press [JobReset] to reset the job, or press [Form Feed] to force printing.
  • Page 82 3. Troubleshooting Message Cause Solution "IPv6 Address already exists The same IPv6 address is already Contact your network Manual Config. used. administrator. Address(109/209)" "Load paper in (tray name)" There is no paper in the specified Load the specified paper in the tray.
  • Page 83 When Messages Are Displayed Message Cause Solution "Rplcmnt Rqrd Soon:Drum You will need to replace the drum Contact your sales or service Unit" unit soon. representative to obtain a new unit. "SD Card Authentication from the SD card Turn the printer off, and then turn it authenticatn.failed Error failed.

  • Page 84: Alert Messages (Printed On Error Logs And Reports)

    3. Troubleshooting Message Cause Solution "Waste Toner almost full" The waste toner bottle must be Prepare a new waste toner bottle. replaced when the waste toner is full. "Waste Toner full" The waste toner is full. Replace the waste toner bottle. For details, see page 37 "Replacing the Waste Toner Bottle".
  • Page 85 When Messages Are Displayed Message Cause Solution "Address book is in use." The printer currently cannot Wait a while, and then retry the perform authentication because operation. the Address Book is being used by another function. "Auto-user prog. failed." Automatic registration of For details about the automatic information for LDAP registration of user information,...
  • Page 86 3. Troubleshooting Message Cause Solution "Excd Prt Vol Use max count." Printing was canceled because Contact your user administrator. the print maximum number was reached. "Excd Prt Vol Use max count." Maximum number of user codes Delete unnecessary user codes. that can be registered has been reached.
  • Page 87 When Messages Are Displayed Message Cause Solution "I/O buffer overflow." An input buffer overflow • Select [Font Priority] for occurred. [Memory Usage] in [System]. • In [I/O Buffer] under the [Host Interface] menu, set the maximum buffer size to a larger value. •...
  • Page 88 3. Troubleshooting Message Cause Solution "Paper Type Error" The printer does not recognize Check that the printer is the paper type specified using connected to the network the printer driver. correctly and bidirectional communication is enabled. If the problem persists, check the user paper type settings of the printer.

  • Page 89: When You Cannot Print

    When You Cannot Print When You Cannot Print Problem Cause Solution Printing does not start. The power is off. For details about how to turn on the main power switch, see page 28 "Turning On/Off the Power". Printing does not start. The cause is displayed on the Check the error message or screen of the control panel.
  • Page 90 3. Troubleshooting Problem Cause Solution Printing does not start. If the printer is using wireless Check the radio signal status of LAN, failure to print might result the wireless LAN in [System from a weak wireless signal. Settings]. If the signal quality is not satisfactory, move the printer to a location where radio waves can pass or...
  • Page 91 When You Cannot Print Problem Cause Solution Printing does not start. If the printer is using wireless Check the access point settings LAN, the receiver's MAC when using the infrastructure address may be preventing mode. Depending on the access communication with the access point, client access may be point.

  • Page 92: When The Data In Indicator Does Not Light Up Or Flash

    3. Troubleshooting If printing does not start, contact your service representative. When the Data In Indicator Does Not Light Up or Flash When the Data In indicator does not light up or flash after a print job starts, data is not being sent to the printer.

  • Page 93: Other Printing Problems

    Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when a print job is performed from a computer. When You Cannot Print Properly Problem Cause Solution The printed image is smudged. Settings for thick paper have not PCL 5e been configured when printing...
  • Page 94 3. Troubleshooting Problem Cause Solution Printed images contain blots or The paper is creased, curled, or Smooth out the wrinkles or are patchy. has blemishes. replace the paper. For details about paper, see page 53 "Paper Precautions". The printed image is faded over The paper is damp.
  • Page 95 Other Printing Problems Problem Cause Solution The printed image is different Printing will be performed by PCL 6 from the image on the the printer's graphic processing On the printer driver's computer's display. function. [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/ Raster:"...
  • Page 96 3. Troubleshooting Problem Cause Solution Print result differs from the The printer is not selected for Use the printer driver of the display. printing. printer and check that the printer is the specified printer. For details about how to open the printer driver settings screen, see "Displaying the Printing Preferences dialog box from the...
  • Page 97 Other Printing Problems Problem Cause Solution Image position differs from the The page layout settings are not PCL 5e display. configured correctly. On the printer driver's [Paper] tab, select [Print On] box, and then select the desired size. PCL 6 / PostScript 3 On the printer driver's [Detailed Settings] tab, click [Basic] in "Menu:",...
  • Page 98 3. Troubleshooting Problem Cause Solution Fine lines are fuzzy with Super fine lines have been PostScript 3 inconsistent thickness or color, specified in the application. Change the dithering or do not appear. settings on the printer driver. For details about the dithering settings, see the printer driver Help.
  • Page 99 Other Printing Problems Problem Cause Solution Images smudge when rubbed. The fixing ratio of toner is too • Specify a paper thickness (Toner is not fixed.) low. This problem may occur that is greater than the one when very dense images such currently set in paper type as halftone images are printed.

  • Page 100: Paper Misfeeds Occur Frequently

    3. Troubleshooting Problem Cause Solution Toner is smudged. The toner was smudged by • Use paper that has been moisture in the paper. stored where temperature and humidity conditions meet the limitations we recommend. For details about the paper storage conditions we recommend, see page 53 "Paper Precautions".
  • Page 101 Other Printing Problems Problem Cause Solution Images are printed at a slant. The paper is feeding in at a Load the paper correctly. For slant. details about loading paper, see page 56 "Loading Paper into Paper Trays" or page 60 "Loading Paper into the Bypass Tray".
  • Page 102 3. Troubleshooting Problem Cause Solution Misfeeds occur frequently. The paper is wrinkled or has • Use recommended paper. been folded/creased. For details about recommended paper, see page 48 "Paper Size Specifications" and page 51 "Paper Type Specifications". • Use paper that has been stored in the recommended temperature and humidity conditions.
  • Page 103 Other Printing Problems Problem Cause Solution Edges of sheets are creased. The paper is damp. Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 53 "Paper Precautions". Edges of sheets are creased.

  • Page 104: Additional Troubleshooting

    3. Troubleshooting Additional Troubleshooting Problem Causes Solutions Printed pages fall off of the Paper may curl depending on • Extend the extension tray output tray. the paper size, type, or printing of the output tray. conditions. • Load paper upside down in the paper input tray.
  • Page 105 Other Printing Problems Problem Causes Solutions Combined printing, booklet The application or printer driver Make sure the application's printing, or Auto Reduce/ settings are not configured paper size and orientation Enlarge printing does not come correctly. settings match those of the out as expected.
  • Page 106 3. Troubleshooting Problem Causes Solutions Some characters are not printed The printer driver settings are PCL 5e or appear strange. not configured correctly. On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area. PCL 6 • On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:",...
  • Page 107 Other Printing Problems Problem Causes Solutions Print speed or application The printer driver settings are PCL 6 relinquishing speed is slow. not configured correctly. On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Speed] in the "Print Priority:"...

  • Page 108: The Printed Image Is Different From The Image On The Computer

    3. Troubleshooting Problem Causes Solutions Printing via wireless LAN is • A communication error • Move the printer farther slow. might have occurred. away from the wireless LAN device. • Interference from other wireless LAN devices can • If there are active wireless reduce the communication LAN devices nearby, move speed...

  • Page 109: When Printer Is Not Functioning Properly

    Other Printing Problems Problem Solutions The paper size appears on the When PDF Direct Print is used, printout requires paper set within the control panel and printing is not PDF file. When a message indicating a paper size appears, either performed with PDF Direct Print.
  • Page 110 3. Troubleshooting Problem Solutions It takes too long to resume • The data is so large or complex that it takes time to process it. printing. If Data In indicator is flashing, the data is being processed. Wait until it resumes. •...

  • Page 111: Removing Jammed Paper

    Removing Jammed Paper Removing Jammed Paper An error message appears if a paper misfeed occurs. The error message indicates where the misfeed occurs. Check the location and remove the paper. • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper.

  • Page 112: Paper Misfeed Message (A1) (A2) (B) (C) (Z)

    3. Troubleshooting Paper Misfeed Message (A1) (A2) (B) (C) (Z) Pull out the paper tray Pull out the jammed Pull out the jammed until it stops. paper carefully. paper carefully. Pull out the print Use both hands to Hold the clip on the cartridge.
  • Page 113 Removing Jammed Paper Open the rear cover. Lower the "C" lever and pull out the jammed paper carefully. Lift the "Z" lever. Lower the "Z" lever Pull the tray carefully until it stops, lift the and pull out the front side of the tray, jammed paper and then pull it out of carefully.

  • Page 114: Paper Misfeed Message (Y1), (Y2), (Y3), Or (Y4)

    3. Troubleshooting Paper Misfeed Message (Y1), (Y2), (Y3), or (Y4) The following messages are displayed according to the tray where the paper is jammed: • " (Y1)": Tray 2 • " (Y2)": Tray 3 • " (Y3)": Tray 4 • " (Y4)": Tray 5 The procedure for removing jammed paper is the same for all trays.
  • Page 115 Removing Jammed Paper Hold the tray with both hands, slide it along the rails of the paper feed unit, and then push it straight in. DPL049...

  • Page 116: Trademarks

    3. Troubleshooting Trademarks Adobe, Acrobat, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Bonjour, Macintosh, Mac OS, OS X, and Safari are trademarks of Apple Inc., registered in the United States and other countries.
  • Page 117 Trademarks ® ® Microsoft Windows 7 Enterprise • The product names of Windows 8 are as follows: ® ® Microsoft Windows ® ® Microsoft Windows 8 Pro ® ® Microsoft Windows 8 Enterprise • The product names of Windows 8.1 are as follows: ®...
  • Page 118 3. Troubleshooting ® ® Microsoft Windows Server 2012 R2 Standard Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks. Microsoft product screen shots reprinted with permission from Microsoft Corporation.

  • Page 119: Index

    INDEX Cannot print............Symbols..............Configuring printer settings........Control panel............Trademarks............Control panel screen..........USB................. Exterior............... 9, 10 Web Image Monitor..........Guide to components..........Indicator..............Installing options............ Interior..............Internal options............Letterhead.............. Loading envelopes..........Loading paper..........56, 60 Manuals..............Messages............... Options..............Other printing problems........Panel tone beeps...........
  • Page 120 MEMO...
  • Page 121 MEMO...
  • Page 122 MEMO M282-7922...
  • Page 123 © 2016...
  • Page 124 M282-7922...

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