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Windows Problems
send. • Make su
The machine d
The test page is not
Condition
printed.
Set IP is unable to
automatically detect
The incoming
printers.
blank spaces o
anning Problems
quality.
Condition
e scanner does not work.
Some of the w
ition
incoming fax
er
• Clean the inside of the machine. See "Cleaning the Inside"
stretched.
on page 8.3.
There are line
• Check the paper type and quality. See "Paper
documents yo
Specifications" on page C.6.
The printer does not print.
• Remove the toner cartridge and install a new one. See
• Clean the inside of the machine. See "Cleaning the Inside"
The machine d
"Replacing the Toner Cartridge" on page 8.8.
on page 8.3.
number, but a
• If the problem persists, the machine may require repair.
with the other
• Check the paper type and quality. See "Paper
Contact a service representative.
le cause
machine fails.
Specifications" on page C.6.
• Remove the toner cartridge and install a new one. See
cartridge is
Voids
Character voids are white areas within parts of characters
Redistribute the toner, if necessary. See
Documents ar
"Replacing the Toner Cartridge" on page 8.8.
that should be solid black:
or out of
page 8.7.
in memory.
Network Scan Problems
If necessary, replace the toner cartridge.
• If you are using transparencies, try another type of
transparency. Because of the composition of
ay have
Check the file to ensure that it does not
transparencies, some character voids are normal.
e
If marks repeatedly appear on the printed side of the page at
es.
contain blank pages.
Unlock the sc
e
Suggested solutions
Blank areas ap
even intervals:
• You may be printing on the wrong surface of the paper.
and press
bottom of each
Remove the paper and turn it around.
• The toner cartridge may be damaged. If a repetitive mark
s, such as
Check the power cord connections. Check
Contact a service representative.
I can't find a scanned
other pages, w
occurs on the page, print a cleaning sheet several times to
• The paper may not meet paper specifications. See "Paper
ller or the
the power switch and the power source.
Suggested solutions
image file.
strip of text at
Specifications" on page C.6.
y be
clean the cartridge; see "Cleaning the Drum" on
e unit scans very slowly.
Select Printer Driver Type 103 PCL 6
page 8.11. After the printout, if you still have the same
Message Conf
ault
as your default printer in your Windows.
l stripes
If horizontally aligned black streaks or smears appear:
problems, remove the toner cartridge and install a new
have the reque
Clear/Stop.
Report shows:
g in the
Select Download as Bit Image in the
one. See "Replacing the Toner Cartridge" on page 8.8.
• The toner cartridge may be installed improperly. Remove
ure, such as a
TONE and a t
pplication is
TrueType Options window of the
bCc
on
Try again.
I can't find the scanned
the cartridge and reinsert it.
Suggested solutions
• Parts of the machine may have toner on them. If the
is not successf
for
After locating the problem, clear it.
Graphic properties and print the
ng
bCc
image file after scanning.
defects occur on the back of the page, the problem will
• The toner cartridge may be defective. Remove the toner
• Close the door.
document again.
n.
bCc
likely correct itself after a few more pages.
cartridge and install a new one. See "Replacing the Toner
not
• Clear the paper jam. See page 9.5.
Cartridge" on page 8.8.
bCc
• The fusing assembly may be damaged. Contact a service
as
Replace the toner cartridge with a
• Load paper. See page 2.7.
representative.
• If the problem persists, the machine may require repair.
s
bCc
new one. See page 8.8.
.
blems
• Install the toner cartridge. See
Contact a service representative.
• If you use inferior quality paper;see "Cleaning the Drum"
I forgot my ID and PIN.
ed.
are attempting
page 2.5.
st paper jams can be
on page 8.11.
is dirty or paper has been loaded improperly, you may
ge
If a printer system error occurs, contact
w the steps outlined in
If the printed paper is curled or paper does not feed into the
er has jammed
] or [No
uality. See the table below to clear the problem.
your service representative.
ter
Background scatter results from bits of toner randomly
I can't view the Help file.
machine:
Take out the toner cartridge and
distributed on the printed page.
gently shake it. By doing this, you
• Turn over the stack of paper in the input tray. Also try
per" on page 2.7.
ble
Disconnect the printer cable and
• The paper may be too damp. Try printing with a different
Suggested solutions
can temporarily reestablish
rotating the paper 180° in the input tray.
e positioned correctly.
installed.
uter
reconnect it.
batch of paper. Do not open packages of paper until
printing operations.
paper
• Try printing to the rear output slot.
not
vertical white streak or faded area appears on the page:
re that the paper is
necessary so that the paper does not absorb too much
.
e inside wall of the
he toner supply is low. You may be able to temporarily
moisture.
xtend the toner cartridge life. See "Redistributing Toner"
.
• If background scatter occurs on an envelope, change the
ble
If possible, attach the cable to another
n page 8.7. If this does not improve the print quality,
printing layout to avoid printing over areas that have
uter
computer that is working properly and
while your machine is
nstall a new toner cartridge.
Downloaded from ManualsPrinter.com Manuals
overlapping seams on the reverse side. Printing on seams
tray. Skip to
print a job. You can also try using a
he paper may not meet paper specifications; for example,
can cause problems.
different printer cable.
Condition
on the doc
• "TX" sh
• Check th
can receiv
• The fax
• A noisy
• Check y
• The tone
cartridge,
• Make sure that you place the document to be
The fax m
Suggested solutions
scanned face down on the document glass, or
document
face up in the Automatic Document Feeder.
• There may not be enough available memory to
hold the document you want to scan. Try the
Check you
Prescan function to see if that works. Try
Suggested solutions
page 8.5.
lowering the scan resolution rate.
• Check that the USB or parallel cable is
The other
connected properly.
or cannot a
• Make sure that the USB or parallel cable is not
machine o
Suggested solutions
defective. Switch the cable with a known good
problem.
cable. If necessary, replace the cable.
There may
• If you are using a parallel cable, ensure that it is
document.
compliant with IEEE 1284 standards.
message, d
• Check that the scanner is configured correctly.
longer nee
Check scan setting in the SmarThru
Condition
Configuration or the application you want to use
You may h
to make certain that the scanner job is being
user optio
sent to the correct port, for example, LPT1.
page 2.21.
• Check if the machine is printing received data.
If so, scan the document after the received data
Turn off D
has been printed.
See page 7
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode
because of the large amount of memory
required to analyze and reproduce the scanned
image. Set your computer to the ECP printer
mode through BIOS setting. It will help to
increase the speed. For details about how to set
BIOS, refer to your computer User's Guide.
Suggested solutions
Turn off the printer, then turn it back on.
Suggested solutions
1.Check LAN cable is connected to the printers.
• Check LAN cable is connected to the printers yourself.
• Make sure that there are the connected printers
shown in network neighborhood. If not, check the
communication status of the printers.
Suggested solutions
• If IP address is assigned to the computers, try ping
command.
2.If LAN is connected by routers, Set IP is unable to
detect the printers. Make sure the computers and
printers are on the same network segment.
3.Check entry values of IP address, subnet mask and
default gateway.
1.Check IP address
2.Check Model name of the driver
3.Try add a port
4.Refer to the "Set IP"
Suggested solutions
You can check the scanned file's destination in the
Advanced Page in the Network Scan program's Properties
screen.
Check if the scanned file's application is on your
computer.
Check 'Open immediately with the default application' in
the Advanced Page in the Network Scan program's
Properties screen to open the scanned image
immediately after scanning.
Check your ID and PIN in the Server Page in the Network
Scan program's Properties screen.
To view the Help file, you need to have Internet Explorer
4 service pack 2 or above.
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