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10.3 T
ROUBLESHOOTING
The following table lists the most common causes of issues. If following this table does not provide a solution,
see
Obtaining Support
10.3.1 DDRC-24 plugin
1
Cannot install software
2
DDRC-24 plugin running
in background but not
showing
3
DDRC-24 plugin cannot
connect
4
No signal showing on
input meters in DDRC-
24 plugin
5
Low audio on outputs
6
Audio sounds distorted
7
Audio is coming through
the wrong outputs
8
Cannot reload a
configuration
miniDSP Ltd, Hong Kong /
www.minidsp.com
below.
a.
Confirm that you downloaded and installed the required
frameworks first (see
a.
The Adobe Air environment may need a network connection
the first time you run a plugin. Close the plugin program, ensure
that your computer has a network connection, and restart the
plugin.
b.
The Adobe Air environment may require a version update.
Download the latest version from http://get.adobe.com/air/.
a.
Check that the USB cable to the DDRC-24 is firmly connected
b.
Reset the processor by power-cycling the unit.
a.
Check the cabling from your source.
b.
Check that your source is playing audio and that it is not muted
or have volume control turned down.
c.
Check that the plugin is synchronized with the hardware unit.
a.
Check the cabling from the processor to your amplifiers.
b.
Check that your amplifiers are turned on and that any volume
controls are turned up.
c.
Check that the input and output meters are showing signal.
d.
Check that master mute is not enabled.
e.
Check the master volume level.
f.
Check that your crossover frequencies are correct e.g. that you
don't have high pass and low pass frequencies incorrectly set.
g.
Check that the matrix mixer is sending the correct inputs to the
correct outputs.
a.
Check the output meter and ensure that you are not
overloading the outputs. If necessary, reduce the output gain
and/or the amount of boost in the EQ blocks.
a.
Check the cabling from the processor to your amplifiers.
b.
Check that you have correctly set up the matrix mixer to send
the correct inputs to the correct outputs.
a.
Confirm the file format of your file (.xml).
b.
Confirm the version of the file.
/ Features and specifications subject to change without prior notice
Software
Installation).
62
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