miniDSP DDRC-24 User Manual page 63

Ultra-compact 2-in 4-out audio processor with dirac live room correction technology
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10.3.2 Dirac Live Calibration Tool
1
The Dirac activation
screen does not
recognize the serial
number
2
The license validation
screen doesn't accept
my username and
password
3
The DDRC-24 doesn't
appear in the Sound
System tab
4
The measurement test
signal produces no
output
5
No input from
measurement
microphone
6
Insufficient recording
level
miniDSP Ltd, Hong Kong /
www.minidsp.com
a.
Do not use the serial number printed on the label of the unit.
You must use the serial number obtained from the firmware
using the DDRC-24 plugin program.
a.
The "username" must be the email address that you used when
activating your license on the Dirac Live activation screen.
Check that you are using the same email address and password.
a.
Re-read the installation instructions and confirm that you have
executed the "copy.bat" (Windows) or "copy.command" (Mac)
batch/command file. Make sure that you quit DLCT before
doing it.
b.
Check that the USB cable to the DDRC-24 is firmly connected.
c.
Check that you do not have any other program running that is
attempting to communicate with the DDRC-24, such as the
DDRC-24 plugin.
d.
Check that you have the miniDSP version of the software
installed, called Dirac Live Calibration Tool For miniDSP.
e.
Go to the Sound System tab and click the Rescan button.
a.
Ensure that the DDRC-24 processor is connected correctly into
the audio system.
b.
Check that the downstream amplification is powered on.
c.
Check that the downstream amplification is not muted and
doesn't have gain/trim controls set to zero.
d.
Quit DLCT, open the DDRC-24 plug and click connect. Connect
an analog source to the inputs, and confirm that signal levels
are seen on input and output meters. If there is still an issue,
see item X.
a.
Check that the USB cable to the UMIK-1 is securely seated.
b.
Check that the UMIK-1 is selected in the Mic Config tab.
c.
Remove any USB hubs and extensions.
a.
Increase microphone level in the Output & Levels tab.
b.
Go to the Control Panel and view the Recording tab of the
Sound pane. Select the UMIK-1 and view its Properties. In
Levels, set the gain to 100.
c.
Increase system output volume.
/ Features and specifications subject to change without prior notice
63

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