Troubleshooting - miniDSP Dirac DDRC-22A User Manual

6.2 T
ROUBLESHOOTING
The following table lists the most common causes of issues with the DDRC. If following this table does not
provide a solution, see
Item# Symptoms
1 DDRC-22 doesn't appear in
the Sound System tab
2 The measurement test signal
produces no output
3 No input from measurement
microphone
4 Insufficient recording level
5 No audio when playing music
6 Cannot install software
miniDSP Ltd – Hong Kong / Email :
Obtaining Support below.
Troubleshooting recommendation
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info@minidsp.com / Features and specifications subject to change without prior notice
Check that the USB cable is firmly connected.
Check that you have the miniDSP version of the software
installed, called Dirac Live Calibration Tool Stereo for miniDSP.
Go to the Sound System tab and click the Rescan button
Check the Output volume slider.
Ensure that the Dirac Series processor is connected correctly
into the audio system.
(DDRC-22D only) Confirm that the connected DAC accepts 96
kHz sample rate on its input.
Check that the downstream device has the Dirac Series
processor selected for input.
Check that any downstream volume control is not set to zero.
Check that no downstream device is muted.
Check that the USB cable to the UMIK-1 is securely seated
Check that the UMIK-1 is selected in the Mic config tab.
Increase microphone level in the Output & Levels tab.
Go to the Control Panel and view the Recording tab of the
Sound pane. Select the UMIK-1 and view its Properties. In
Levels, set the gain to 100.
Increase system output volume.
Check that the processor is not muted.
Check that the processor master volume control is not turned
down.
Check that the downstream device has the Dirac Series
processor selected for input.
Check that any downstream volume control is not set to zero.
Check that no downstream device is muted.
Confirm that you downloaded and installed the required
frameworks first (see Software Installation).
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