Scanner Problems - Konica Minolta BIZHUB 131f User Manual

16

16.2.10 Scanner problems

Symptom
Cannot scan a document
KONICA MINOLTA 131f/
190f scanner does not ap-
pear in the list of the availa-
ble scanner device on your
application software.
Cannot retrieve the scanned
document from the scan
box.
Scanned image looks dirty
Downloaded From ManualsPrinter.com Manuals
16-30
Maintenance and Troubleshooting
Suggested solutions
The TWAIN driver may not be installed properly.
Reinstall the printer driver.
The TWAIN driver may not be installed properly.
Reinstall the printer driver.
• Make sure a scanning application is installed on your compu-
ter.
• The USB cable or IEEE-1284 parallel cable is not connected
properly.
Check the cable connection.
• The TWAIN driver may not be installed properly. Reinstall the
printer driver.
• The document glass or ADF glass may be dirty. Clean the
glass (see page 16-3).
• Change the scanning contrast by pressing [Contrast].
• Change the scanning resolution by pressing [Doc. Resolution].
bizhub 131f/190f