Appendix C: Troubleshooting - TP-Link TD-W8960N User Manual

Appendix C: Troubleshooting

T1. What can I do if I don't know or forget my password?
1) For default wireless password: Please refer to the "Wireless Password/PIN" labeled on the
bottom of the modem router.
2) For the web management page password: Reset the modem router first and then use the
default user name and password: admin/admin.
T2. How do I restore my modem router's configuration to its factory default
settings?
With the modem router powered on, press and hold the RESET button on the rear panel for 8 to
10 seconds before releasing it.

Note:
Once the modem router is reset, the current configuration settings will be lost and you will need to
re-configure the router.
T3. What can I do if I cannot access the web-based configuration page?
1) Configure your computer's IP Address.
For Mac OS X
Click the Apple icon on the upper left corner of the screen.

Go to "System Preferences -> Network".

Select Airport on the left menu bar, and then click Advanced for wireless configuration; or

select Ethernet for wired configuration.
In the Con-figure IPv4 box under TCP/IP, select Using DHCP.

Click Apply to save the settings.

For Windows 7
Click "Start -> Control Panel -> Network and Internet -> View network status -> Change

adapter settings".
Right-click Wireless Network Connection (or Local Area Connection), and then click

Properties.
Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.

Select Obtain an IP address automatically and Obtain DNS server address automatically.

Then click OK.
For Windows XP
Click "Start -> Control Panel -> Network and Internet Connections -> Network

Connections".
Right-click Wireless Network Connection (or Local Area Connection), and then click

Properties.
Select Internet Protocol (TCP/IP), and then click Properties.

Select Obtain an IP address automatically and Obtain DNS server address automatically.

Then click OK.
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