Appendix: Troubleshooting - TP-Link TD-W9970 User Manual

Appendix: Troubleshooting

T1. How do I restore my modem router's configuration to its factory
default settings?
With the modem router powered on, press and hold the RESET button on the modem
router until all LEDs turn on to reset the modem router to its factory default settings,
then release the button.
Note: Once the modem router is reset, the current configuration settings will be lost and you will need to re-configure
the modem router.
T2. What should I do if I forgot my password?
Web management page password:
• If you are using a TP-Link ID to log in, click
then follow the instructions to reset the password.
• Alternatively, refer to
create a new login password.
Wireless network password:
1. The default Wireless Password/PIN is printed on the product label of the modem
router.
2. If the default wireless password has been changed, log in to the modem router's web
management page and go to
T3. What should I do if I cannot log in to the modem router's web
management page?
• Make sure the modem router connects to the computer correctly.
• Make sure the IP address of your computer is configured to obtain an IP address
automatically and obtain the DNS server address automatically.
• Make sure the default access you input is right.
• Check your computer's settings:
1 ) Go to Start
status and tasks;
2 ) Click Internet Options
3 ) Click Connections, select
T1 to reset the router, and then visit
Basic
> Control Panel >
on the bottom left;
Never dial a
Forgot password
> Wireless to retrieve or reset your password.
Network and Internet, and click
connection;
on the login page and
http://tplinkmodem.net
View network
to
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