Appendix: Troubleshooting - TP-Link Archer VX1800v User Manual

Appendix: Troubleshooting

T1. How do I restore my modem router's configuration to its factory
default settings?
With the modem router powered on, press and hold down the Reset button on the
modem router for 8 seconds until all LEDs turn on momentarily, then release the button.
Note: Once the modem router is reset, the current configuration settings will be lost and you will need to re-configure
the modem router.
T2. What should I do if I forgot my password?
Web management page password:
• If you are using a TP-Link ID to log in, click
then follow the instructions to reset the password.
• Alternatively, refer to
create a new login password.
Wireless network password:
• The default Wireless Password/PIN is printed on the product label of the modem
router.
• Connect a computer directly to the router using an Ethernet cable. Log in to the
modem router's web management page and go to
reset your password.
T3. What should I do if I cannot log in to the modem router's web
management page?
• Make sure the modem router connects to the computer correctly and the
corresponding LED indicator(s) light up.
• Make sure the IP address of your computer is configured to obtain an IP address
automatically and obtain the DNS server address automatically.
• Make sure the default access you input is right.
• Check your computer's settings:
1 ) Go to Start
status and tasks;
2 ) Click Internet Options
3 ) Click Connections, select
T1 to reset the router, and then visit
> Control Panel >
on the bottom left;
Never dial a
Forgot password
Basic
Network and Internet, and click
connection;
on the login page and
http://tplinkmodem.net
> Wireless to retrieve or
View network
to
127