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Troubleshooting
Solutions to common problems during setup or use are provided here for reference. Follow the steps and the provided link below to diagnose and solve
problems you might experience with your Deco.
If problems still exist, contact us:
Q1. What should I do if I fail to configure the main Deco and get stuck on "We couldn't find Deco"?
Refer to the guide
https://www.tp-link.com/support/faq/2239/
Q2. What should I do if I fail to configure the satellite Deco and get stuck on "We couldn't find another Deco"?
Refer to the guide
https://www.tp-link.com/support/faq/1447/
Q3. What should I do if I fail to configure the main Deco and get stuck on "Testing Internet Connection"?
Refer to the video
https://youtu.be/OSUrGdWH-i0
Q4. What should I do if my wireless devices cannot connect to Deco?
Refer to the guide
https://www.tp-link.com/support/faq/2718/
Q5. What should I do if Deco suddenly lost internet access?
Refer to the guide
https://www.tp-link.com/support/faq/1454/
Q6. How can I find a suitable spot for my Deco?
Refer to the guide
https://www.tp-link.com//support/faq/1446/
Q7. What can I do if the Deco app isn't working properly?
Refer to the guide
https://www.tp-link.com/support/faq/1456/
https://www.tp-link.com/support
or follow the video
or follow the video
https://youtu.be/2HYuEYS9XJM
https://youtu.be/iVgDzoo16T4
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