ISSUE 6.0
Level:
SA
(This Program is available for V1.5 or higher)
Description
Use Program 41-07 : ACD Weekly Schedule Setup to assign the four Work Schedules (1 ~ 4) to
days of the week. The assignments you make in this program apply to both the ACD Agent Work
Schedules (Program 41-05) and the Trunk Work Schedules (Program 41-06).
Input Data
Item No.
01
Day Number
Time Pattern
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
Programming Manual
Program 41 : ACD Setup
41-07 : ACD Weekly Schedule Setup
Item
1 = Sunday
2 = Monday
3 = Tuesday
4 = Wednesday
5 = Thursday
6 = Friday
7 = Saturday
0 ~ 4
0 = No ACD
Input Data
SL1100
Program
41
Default
0
2-369