Service Code Setup (For Acd) - NEC SL1100 Programming Manual

ISSUE 6.0
Level:
IN
(This Program is available for V1.5 or higher)
Description
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service Codes which are used
with the Automatic Call Distribution (ACD) feature. You can customize additional Service Codes in
Programs 11-10 ~ 11-12 and 11-14 ~ 11-16. The following chart shows:
• The number of each code (01 ~ 06).
• The function of the Service Code.
• The type of telephones that can use the Service Code.
• The default entry.
Input Data
Item
Item
No.
01 ACD Log In/Log Out
(for KTS)
02 ACD Log Out (for
SLT)
03 Set ACD Wrap-Up
Time (for SLT)
04 Cancel ACD Wrap-Up
Time (for SLT)
05 Set ACD Off Duty (for
SLT)
06 Cancel ACD Off Duty
(for SLT)
MLT = Multiline Terminal
SLT = Single Line Telephone
Programming Manual
Program 11 : System Numbering

11-13 : Service Code Setup (for ACD)

Input Data
0~9, , # Maximum of 8 Assign the service code used to Login
*
digit (MLT/SLT) and Logout (MLT/SLT) ACD
The service code assigned must be within
your valid numbering plan in PRG.
0~9, , # Maximum of 8 Assign the service code used to Logout
*
digit
The service code assigned must be within
your valid numbering plan in PRG.
0~9, , # Maximum of 8 Assign the service code used to set Wrap-
*
digit
The service code assigned must be within
your valid numbering plan in PRG.
0~9, * , # Maximum of 8 Assign the service code used to cancel
digit
The service code assigned must be within
your valid numbering plan in PRG.
0~9, , # Maximum of 8 Assign the service code used to set Off
*
digit
The service code assigned must be within
your valid numbering plan in PRG.
0~9, , # Maximum of 8 Assign the service code used to cancel Off
*
digit
The service code assigned must be within
your valid numbering plan in PRG.
Description
Agents.
SLT ACD Agents.
Up on SLT ACD Agents.
Wrap-Up on SLT ACD Agents.
Duty on SLT ACD Agents.
Duty on SLT ACD Agents.
SL1100
Program
11
Default
5
*
655
656
657
658
659
2-81