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BadgePass NXT5000 User Manual

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BadgePass NXT5000 USER GUIDE
280 Trace Colony Park • Ridgeland, MS 39157
BadgePass Card Printer © 2012. All rights reserved.
601.499.2131
September 2012.
Ref. KU-034-ENG Rev A1
www.badgepass.com

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  • Page 1 BadgePass NXT5000 USER GUIDE 280 Trace Colony Park • Ridgeland, MS 39157 BadgePass Card Printer © 2012. All rights reserved. 601.499.2131 September 2012. Ref. KU-034-ENG Rev A1 www.badgepass.com...

  • Page 2: Copyright Notice

    BadgePass. All the information contained in this document is subject to change without prior notice. BadgePass cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.
  • Page 3 About your new printer Thank you for choosing the BadgePass NXT5000 printer. Your new printer will be able to create a wide variety of high-quality cards and badges which can be printed in various thicknesses, colors and styles. This printer uses consumables and accessories that are available from BadgePass. For further details, please visit our website at www.badgepass.com...

  • Page 4: Getting Started

    The printer is shipped in special packaging designed to prevent damage during transit. If you notice any visible damage, please contact the shipper and immediately inform your BadgePass dealer, who will tell you the procedure to follow. BadgePass takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.

  • Page 5: Description Of The Printer And Its Functions

    BadgePass NXT5000 USER GUIDE Document History 1-2 Description of the printer and its functions Pushbutton Cards and ribbon Cleaning Printer Wi-Fi (option) - Card input feeder - Ethernet connector - Output hopper - Power cable socket - Control panel - Place for Kensington lock...
  • Page 6 BadgePass NXT5000 USER GUIDE Document History - Thermal print head - Dust filter - Cleaning roller - Serial number label - Card thickness adjustment gauge - Side panel opening mechanism Access to the side panels of the machine and the optional module fitting/removal areas is restricted to your retailer/installer or to experienced users. The machine should always be disconnected from the power supply (unplugged) before carrying out any work on it.

  • Page 7: Installation

    To save energy, the printer will automatically switch itself to standby mode after 10 minutes of inactivity. The printer switches to hibernation mode after 30 minutes in standby mode. The standby times can be configured in the BadgePass Print Suite. In standard standby mode, sending a print request restarts the printer and quickly pressing the pushbutton (for 1 second) will exit the printer from hibernation mode.

  • Page 8: Fitting The Ribbon

    1-3b Ribbons BadgePass High Trust® ribbons are designed to optimize the operation of your printer. The use of ribbons from other suppliers is not recommended as damage to the printer could occur and will also void the manufacturer’s warranty for the printer. For optimum print quality, BadgePass recommends that the printer is fully cleaned every time the ribbon is changed.

  • Page 9: Loading The Cards

    For optimum quality, the cards used must be ISO 7810 certified. Use only the card types recommended by BadgePass. Do not touch the printable surface of the cards Do not use cards that have been damaged, folded, embossed or dropped on the floor. Keep your cards protected from dust.

  • Page 10: Removing Printed Cards

    BadgePass NXT5000 USER GUIDE Document History Removing printed cards Once the print cycle is complete, cards are delivered into the output hopper below the card feeder. This output hopper is designed to collect the printed and/or encoded cards. The printer is equipped with an output hopper with a maximum capacity of 100 x 0.76 mm cards.
  • Page 11 BadgePass NXT5000 USER GUIDE Document History To adjust card thickness Open the card feeder on the printer. Adjust the thickness of the cards used by moving the slider to the corresponding thickness setting. Then close the feeder. Page 11...

  • Page 12: Managing The Reject Box

    The printer is fitted with a removable reject box which is positioned on the back of the unit. The reject box can hold up to 30 cards. To empty it, simply remove the cards from the reject box. BadgePass recommends that you empty this box regularly.

  • Page 13: Installing The Print Driver

    BadgePass NXT5000 USER GUIDE Document History Printing 2-1 Installing the print driver New advanced functions automate printer configuration after the print driver has been installed. Your printer is delivered with a CD containing the drivers for Microsoft Windows operating systems. To install the print driver, insert the CD into your computer and select the print driver menu. A program will guide you through the entire installation process.
  • Page 14 2-2 Managing the print settings Once the ribbon has been installed, your BadgePass printer will automatically adjust parameters and settings to suit the ribbon. A graphic application called BadgePass Print Suite is available to help you easily change certain predefined settings, if necessary.
  • Page 15 • Right-click the name of the printer, select Properties to access the settings or double (left) click the name of the printer. Pay attention to the settings defined under the print driver Properties and do not hesitate to contact your BadgePass dealer for any advice and assistance needed before making any changes.
  • Page 16 • Warnings about problems which have stopped the printer. When the BadgePass Printer Manager is active, a small icon is displayed in the bar on the bottom right of your screen. The color of the icon varies according to the status of the printer: •...

  • Page 17: Printing A Card

    To gain familiarity with the layout of a card and configuring its formatting and printing, we suggest the following example. In Microsoft® Word After having set the BadgePass printer as the default: • Start the MS-Word application • Click on the File in the menu bar, then on Page Setup •...
  • Page 18 1-3b Ribbons If your printer prints on only one side of the card and you want to print on both sides, you can obtain a double-sided printing upgrade by contacting your BadgePass reseller. This kit comprises an activation key which must be inserted into the printer. This operation is quick and easy to do.
  • Page 19 BadgePass NXT5000 USER GUIDE Document History Close the cover again. The 3 LEDs on the control panel start flashing one after the other for between 5 and 10 seconds. Activation has completed successfully when the 3 LEDs remain lit for several seconds then turn off.
  • Page 20 2-6 Connecting to a network (Ethernet and Wi-Fi) All BadgePass printers can be fitted with a TCP/IP network connection. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network. In addition to these basic settings, the network administrator has the option of configuring the printer differently in order to comply with the constraints imposed by the corporate LAN: •...

  • Page 21: Maintenance

    Any failure to follow the maintenance and servicing procedures described in this section voids the print head warranty. BadgePass declines any liability where there has been a failure to carry out required maintenance on the printer. The print head is a wearing part and an extremely sensitive printer component.

  • Page 22: Routine Printer Cleaning

    BadgePass NXT5000 USER GUIDE Document History 3-2 Routine printer cleaning 3-2a Routine printer cleaning The print head warranty is directly linked to routine cleaning of your printer. If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid.
  • Page 23 BadgePass NXT5000 USER GUIDE Document History Follow the procedure below to ensure you have carried out regular cleaning properly: Repeatedly running the adhesive card through the printer cleans the cleaning roller in order to maintain print quality and increases the service life of the print head.
  • Page 24 The used cleaning card is ejected automatically into the output hopper. Routine cleaning may also be carried out from the BadgePass Print Suite by clicking on “Start cleaning”. Before using your printer, remember to reset the gauge to the desired card thickness.

  • Page 25: 3-2B Servicing The Print Head

    However, to maintain the original print quality and to absorb surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed and during the routine cleaning) using the cotton buds supplied by BadgePass. You must also protect the print head and its components from any discharge of static electricity.
  • Page 26 BadgePass NXT5000 USER GUIDE Document History Follow the procedure below: Open the printer cover. Remove the ribbon as shown on the diagram. Close the cover and check it has clicked shut. Open the feeder of the printer. Wait for 2 minutes after cleaning before using your printer.

  • Page 27: Advanced Cleaning

    3-3 Advanced cleaning For a more in-depth clean, we recommend carrying out an advanced clean every five routine cleaning cycles. BadgePass provides a BadgePass High Trust® maintenance kit consisting of 2 adhesive cards, 2 impregnated “T” shaped cards, a cleaning pen, and a box of 60 wipes. The “T” shaped card is used to clean the card feed rollers and the magnetic encoder head.
  • Page 28 BadgePass NXT5000 USER GUIDE Document History Using the lever, set the card thickness to the MAX position. Remove any cards present in the feeder. Double click the cleaning button on the control panel before inserting the cleaning card. Take the “T” shaped cleaning card and insert it in the feeder as shown. Cleaning starts.
  • Page 29 The used adhesive card is ejected automatically into the output hopper. Routine cleaning may also be carried out from the BadgePass Print Suite by clicking on “Start cleaning”. Warning, the “T” shaped card must be used just after the sachet is opened.

  • Page 30: 3-3B Servicing The Print Head

    BadgePass NXT5000 USER GUIDE Document History 3-3b Servicing the print head Recommended cleaning cycle: every 5 routine cleaning cycles. Servicing accessory: cleaning pen Unplug the printer from its power supply before cleaning the print head. All cleaning cycle procedures must be followed to ensure long life of the printer’s components.

  • Page 31: 3-3C Servicing The Dust Filter

    Remove the filter by pulling it upwards and slide it out to release it completely. Once the filter is removed from its slot, obtain a cleaning wipe supplied by your BadgePass Dealer. Clean the filter by rubbing the wipe either side of it.
  • Page 32 This section offers offer an explanation of certain warning indicators which can assist with the troubleshooting of potential conditions that may arise during the life of your BadgePass printer. If you are unable to solve your problem by referring to the information in this section, then details on how to contact your BadgePass Dealer’s technical support will be provided at the end.
  • Page 33 BadgePass NXT5000 USER GUIDE Document History PRINTER READY PROCESSING • The printer is ready to receive data. • The printer is receiving data. RIBBON CARDS • No ribbon in the printer. • No cards in the card feeder. • End of ribbon.
  • Page 34 BadgePass NXT5000 USER GUIDE Document History PRINTER COVER OPEN MECHANICAL ERROR • The printer cover is open. • Card jammed in the printer. • Mechanical component fault. Close the cover again. The printer starts up. Open the cover and hold down the pushbutton in order to eject the jammed card.
  • Page 35 BadgePass NXT5000 USER GUIDE Document History COOLING MODE WAITING FOR A CARD TO BE INSERTED OR REMOVED • The cooling system has been activated. • The printer is waiting for a card to be inserted or removed. The cooling system has been activated.

  • Page 36: Diagnosis Help

    4-2 Diagnosis help In this section, you will find all the information you need to carry out a few simple checks that you may be asked to run by your BadgePass dealer to help you as effectively as possible. 4-2a Printing a technical test card The technical test card must be printed when you receive your machine to ensure your printer is operating correctly.

  • Page 37: 4-2C Identifying Installed Software Versions

    4-2c Identifying installed software versions You can identify directly the system versions installed (print driver, set, etc.). In BadgePass Print Suite, double click the name of the printer to display its Properties. Click System information, then System information. Page 37...

  • Page 38: Troubleshooting

    Check that the printer is selected as the default printer. The print head may be damaged Print a test card. If the test card does not print, contact a BadgePass dealer for Check the printer’s power supply technical support or visit the website at www.badgepass.com.

  • Page 39: Poor Print Quality

    • Use of incompatible cards. Check that the cards used match the specifications. We recommend that you obtain your cards from a BadgePass dealer. Use of cards obtained elsewhere may adversely affect print quality and/or damage the print head. Page 39...

  • Page 40: Partial Or Incorrect Printing

    Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged. See the section on maintenance and troubleshooting. If the problem persists, contact a BadgePass dealer or visit the website at www.badgepass.com.

  • Page 41: 4-3B Freeing Jammed Cards

    BadgePass NXT5000 USER GUIDE Document History 4-3b Freeing jammed cards Control panel displays: MECHANICAL ERROR • Card jammed in the printer. Print jobs are interrupted. Do not turn off your printer as this cancels pending print jobs in the printer’s memory.

  • Page 42: 4-3C Replacing The Print Head

    The print head is a sensitive component of your equipment, as it determines print quality, and regular servicing, along with an immediate environment free of dust and/or other particles will ensure a lengthy and useful life; nevertheless, the print head may sometimes need to be replaced. BadgePass has designed a unique device enabling users to under- take such replacement with no tools needed, simply by following the instructions very carefully.
  • Page 43 BadgePass NXT5000 USER GUIDE Document History Before changing the print head, please unplug the power cable. Removing the defective print head Open the printer cover. Locate the print head. Press on the plastic part behind the head (pressure plate) and pull on the head with the other hand as shown in the diagram in order to free the lugs from the holding fork, then remove the lugs from their slots.

  • Page 44: Installing The New Print Head

    BadgePass NXT5000 USER GUIDE Document History Installing the new print head Note the code shown on the white label stuck on the print head. You will be asked for this code in Step 8. Take the new head and insert it vertically (white connector upwards) raising it in the two guides so as to trap the lugs of the fork in their slots Then lower it by pressing on the two forks 2, a click will be heard.

  • Page 45: Cleaning The Printer

    Installing the new print head Power up the printer and check that it is properly connected to a computer on which the printer’s BadgePass Print Suite is installed. In Maintenance of BadgePass Print Suite, click on the Change print head tab.

  • Page 46: 4-3D Updating The Firmware (Under Windows)

    In the NXT5000 section, download and save the firmware update in a directory on your hard drive. It is stored as a compressed zip file, which you will need to extract. Once extracted, double-click on the firmware file in the directory in order to run the firmware installation program.

  • Page 47: 4-3E Updating The Print Driver

    Updating the print driver is a task that is required in order to fix malfunctions or gain the benefit of new options. Before any update, please contact your BadgePass dealer who will be able to guide you on the advisability of carrying out an upgrade.

  • Page 48: Technical Support

    BadgePass will pass on the contact details of your nearest BadgePass dealer. When calling a BadgePass dealer, you do need to be close to your computer and ready to provide the following information:...

  • Page 49: A1 - Technical Specifications

    BadgePass NXT5000 USER GUIDE Document History Appendix A A1 - Technical specifications This section presents your printer’s technical printing properties. General technical features • Single side or double sided print module, edge-to-edge printing • Color sublimation and monochrome thermal transfer •...
  • Page 50 Ribbons The BadgePass NXT5000 printer will only operate with BadgePass Ribbons. If another ribbon is used it will print 25 prints then error out. If this happens, contact your BadgePass Dealer. To maximize the quality and lifetime of the printed cards, the service life of your print head and the overall reliability of your printer, use BadgePass Ribbons.

  • Page 51: Warranty Conditions

    • 3 years’ warranty (printer and print head) • Warranty extensions available (contact your BadgePass reseller) Warranty subject to strict observance of the special usage and maintenance conditions and use of BadgePass ribbons. Dimensions and weight • Dimensions (H x W x L): 247 x 205 x 381 mm •...

  • Page 52: Options And Accessories

    BadgePass NXT5000 USER GUIDE Document History Options & accessories • Double-sided printing upgrade kit • Encoding options - Can be combined, fitted on site using additional modules - Magnetic stripe encoder - Chip contact station - Smartcard encoder - Contactless card encoder...

  • Page 53: B1 - Compliance Statements

    BadgePass NXT5000 USER GUIDE Document History Appendix B B1 - Compliance statements In this section, you will find the certifications for your BadgePass printer. Compliance statements FCC Federal Communications Commission notice Radio frequency interference in the United States Concerning Safety and Electromagnetic Compatibility of Radio Equipment (R&TTE 1999/5/CE, 2006/95/CE and 2004/108/CE Directives)

  • Page 54: C1 - Encoding Options

    Location of the magnetic encoder The magnetic encoder is a module installed either in the factory or on site by your BadgePass dealer. The read and write head is located under the path taken by the cards and before the print head. The encoding sequence for a card is always carried out before the printing.

  • Page 55: Card Positioning

    BadgePass NXT5000 USER GUIDE Document History Card positioning Magnetic stripe cards must be placed in the card feeder so that the magnetic stripe is facing downwards as shown below: Open the printer card feeder as shown. Insert a maximum of 50 cards of thickness 0.76 mm. Hold the cards as shown in the diagram (magnetic stripe downwards).
  • Page 56 Configuring the BadgePass Print Suite When first installing the BadgePass Print Suite, the magnetic encoder functions need to be configured. The magnetic encoder functions may be accessed from the BadgePass Print Suite Properties by right-clicking the name of the printer.

  • Page 57: Cleaning The Magnetic Encoder

    BadgePass NXT5000 USER GUIDE Document History Cleaning the magnetic encoder The magnetic encoder head requires regular maintenance in order to ensure the integrity of the data encoded onto cards. Cleaning of the magnetic encoder is carried out when the printer runs an advanced cleaning sequence with impregnated «T» cards (see the “Maintenance” section of this manual for further information).

  • Page 58: C1B - Contact Smartcard Encoding

    Contact station location The contact station is a module installed either in the factory or on site by your BadgePass dealer. It is located over the path taken by the cards and after the print head. To contact the smartcard, the contact station descends mechanically against the smartcard. The programming sequence for a chip is always carried out before the card is printed.
  • Page 59 BadgePass NXT5000 USER GUIDE Document History Card positioning Smartcards must be placed in the card feeder so that the chip contact is facing upwards as shown below: Open the printer card feeder as shown. Insert a maximum of 50 cards of thickness 0.76 mm (smartcard contact upwards). Ensure the cards are positioned as illustrated in the diagram.

  • Page 60: Contact Station Interface

    BadgePass NXT5000 USER GUIDE Document History Contact station interface Printers fitted only with a smartcard contact station (without integrated encoder) are fitted with a female DB-9 connector which is found on the back of a printer. This connector, directly connected to the contact station inside the printer, is also connected to an external coupler to program the chip.
  • Page 61 Refer to the Programming Guide for the BadgePass printer for more information on programming a smartcard and the Option installation manual for configura- tion of the card present signal. The BadgePass Price Pages also includes printers equipped with a chip contact station and a built-in encoder. These encoders connect to the PC via a USB interface. Page 61...

  • Page 62: C1C - Contactless Smartcard Encoding

    BadgePass printers may be equipped with an encoding device for contactless smartcards (RFID). This consists of an encoding module and a built-in antenna. A module such as this must be installed by a specialist. The BadgePass Price Pages includes printers equipped with a built-in encoder for contactless chips. This encoder connects to the PC via a USB interface.

  • Page 63: Computer Connection

    BadgePass NXT5000 USER GUIDE Document History Computer connection If your encoder is supplied with an USB interface, it will either be connected to the printer’s internal USB Hub, or equipped with a USB cable to connect to your computer directly.

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