Step 8: Testing Cms 4; Startup Test - AT&T Merlin II Feature Module 2 Installation Ans Getting Started Manual

Step 8: Testing CMS

Startup Test

You can test CMS now, or you can have CMS begin managing calls with your
first shift configuration as
have CMS begin managing calls immediately, go to "Step 9: Managing
Calls."
If you decide to test CMS first, follow the procedures in the tests described
below. When you complete these tests, go on to Step 9.
Startup Test The Startup Test verifies that the CMS hardware and
software are correctly installed and that one shift configuration is ready to
handle calls.
Line Status Test The Line Status Test verifies that the lines assigned to
CMS are correctly identified and administered.
Agent Status Test The Agent Status Test verifies that CMS is recording
and displaying information on agent activity correctly.
Voice Announcement Unit Test The Voice Announcement Unit test
verifies that the voice announcement unit is connected and working
properly.
Intraflow Test The Intraflow Test verifies that intraflow is working
properly.
You can perform all of these tests in the order presented or you can perform
any of the tests any time you suspect there is a problem with the system.
For example, if CMS begins to send calls to the wrong splits or begins to
generate confusing line status information, you may suspect that your CMS
lines have become misidentified as you added new lines to CMS or changed
the makeup of your line groups. In this case, you can use the Line Status
Test to confirm or eliminate line misidentification as the source of your
problem.
These tests should be run while CMS is idle.
Important:
The Startup Test is the sequence of steps CMS goes through each time you
start up the system. By performing this test now, you can discover and
eliminate any startup problems without having to postpone the time you have
scheduled for CMS to start managing calls.
To perform the Startup Test, do the following:
Turn on your PC.
1
If the CMS Main
Menu appears, go to step 3. If the
cd cms
and press (< ).
learn more about the system. If you choose to
you
appears, type
c>

Step 8: Testing CMS 4 7