Examples; Call Forward Time Conditions; Inbound Route Time Conditions - Grandstream Networks UCM6100 How To Use Manual

EXAMPLES
CALL F ORWARD T IME C ONDITIONS
1. Call Forward During Office Time
The users can configure the call forward target number to their cell phone number and configure call
forward time condition to "Office Time" if they need to go on travel, or they might be away from the desk
phone from time to time in another office building. In this circumstance, the calls can be forwarded to their
cell phone number so they can be reached wherever they go during office hour.
2. Call Forward Out of Office Time
The users can configure the call forward target number to their cell phone number and configure call
forward time condition to "Out of Office Time" if they need to take important calls after office hour. For
example, managers in an international company might still need take calls from employees located in
another time zone after local office hour.
3. Call Forward During Holiday
The users can configure the call forward target number to their cell phone number and configure call
forward time condition to "Holiday" if they need to take urgent calls during holiday. For example, the system
administrator might still need to be standby during holiday in case of any system abnormal issues.
4. Call Forward Out of Holiday
For example, one of the network security engineer in the system team has to standby all the time except
holiday. The PBX manager can set call forward (no answer) target number to the network security
engineer's cell phone in case he cannot be reached by the office extension. The call will be forwarded to
his cell phone if no answer on the extension during all other days except for holiday.
5. Call Forward Out of Office Time or Holiday
"Holiday + Out of Office Time" here basically refers to non-­office-­working hours. For example, a car
insurance agent is scheduled to take care of customer calls during non-­office-­working hours, the PBX
manager can set the "Call Forward No A nswer" target number to this agent's cell phone number, using
time condition "Out of Office Time or Holiday". If the agent happens to be out of office, he/she can still
answer the call from cell phone.
INBOUND R OUTE T IME C ONDITIONS
For example, an online electronic products reseller has the UCM6100 system with a trunk dedicated for
incoming calls from customers regarding after-­sales service. Different agents are scheduled to answer the
How to Use Office Time and Holiday on UCM6100 Page 12 of 13