HP StoreEasy 1000 Administrator's Manual page 83

Table 4 Known issues (continued)
Issue
Windows Server Manager indicates
there are zero (0) storage pools but
does not display any kind of error
message about it.
Windows Server Manager may
display the free space for storage
pools that contain a RAID 6 virtual
disk as zero (0).
When creating a storage pool on
a StoreEasy 1000 system, the
following warning message may
appear:
The storage pool was
created, but spare drives
could not be added. Edit
the pool to add spare
drives.
The Storage Management Provider
displays the following error
message:
0x26005054 The service
failed to subscribe for
events
On an HP StoreEasy 1000 system,
if you are logged in as a local
administrator and the system has
been joined to a domain, the Initial
Configuration Tasks (ICT) window
displays "None" for Available
Disks, Storage Pools, and Volumes.
Resolution
This issue can be caused by one of the following actions:
The cache is out of date.
The discovery operation times out.
An operation fails because it requires a service restart or cache update.
The HP Storage Management Service has stopped running.
To resolve the issue, restart the HP Storage Management Service using one of the
following methods:
From the desktop, navigate to the Services window (services.msc) and locate
HP Storage Management Service. Right-click the service and select Start.
Open a Windows PowerShell prompt and enter the following cmdlet: net
start hpstormsvc
This issue may be due to the RAID 6 license either not being installed or expired.
The license key is included as a hard-copy document when you first received your
storage system. You can also locate the license key in the quick restore log file
(qrlog.txt), which is located in C:\Windows\logs. You should keep the
license key in a safe place and make a copy of the qrlog.txt file so the license
key is easily available when needed. To install the license key, see "Installing a
license key with ACU" in the Configuring Arrays on HP Smart Array Controllers
Reference Guide which can be downloaded from the following website:
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00729544/
c00729544.pdf
To obtain a new license key, go to the Smart Array Advanced Pack (SAAP) product
page:
http://www.hp.com/go/SAAP
This can occur if the pool being created is not the last pool being managed by
the controller. For example, you have Pool A, Pool B, and Pool C. You delete
Pool B and then create a new storage pool. The new storage pool is considered
"out of order" and its creation requires all storage pools to be re-ordered. The
new pool is created successfully, but without a spare drive. You can add a spare
drive using the Grow option on the Edit Pools tab of Pool Manager.
1. Open Add/Remove Programs and verify that HP Insight Management Agents
is installed.
2. If it is installed, open the Run dialog box and enter WBEMTEST and click
Connect.
3. Enter root\hpq as the namespace. Wait to see if the namespace connects.
If it does not connect, the WBEM installation is corrupt.
4. Navigate to the C:\hpnas\components\PSP directory, which contains the
WBEM installer.
5. Open the batch script file and search for "HP Insight Management Agents for
Windows Server x64 Editions" and identify its executable name. Then, run
the executable to re-install the agents.
To resolve this issue, you must log in as a domain user.
Known issues 83