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Related Manuals for Epson SureColor F9570
Summary of Contents for Epson SureColor F9570
- Page 1 ® ® Epson SureColor F9570/F9570H User's Guide...
- Page 3 Contents Epson SureColor F9570/F9570H User's Guide ..................7 Introduction to Your Printer........................8 Notations Used in the Documentation ....................8 Printer Part Locations........................... 8 Product Parts - Front ........................9 Product Parts - Inside ........................11 Product Parts - Back........................12 Product Parts - Bulk Ink Solution ....................
- Page 4 Adjusting the Media Feed Manually ..................40 Adjusting the Media Feed During Printing................. 42 Printable Area and Media Size Checking ................... 44 Adjusting Heating and Drying During Printing ..................49 Removing Media ..........................50 Replacing Expended Media ....................... 51 Cutting Media ............................. 52 Using the Auto Take-up Reel ......................
- Page 5 Cleaning the Suction Cap......................... 105 Cleaning the Anti-drying Caps......................106 Cleaning the Platen and Media Edge Guides................... 107 Cleaning the Inside Lights ........................ 108 Cleaning the Media Cleaners ......................109 Replacing the Media Edge Guides ....................110 Disposing of Used Consumables and Optional Parts ................116 Waste Ink Disposal Guidelines......................
- Page 6 Nozzle Check Pattern Prints Incorrectly ..................155 Overall Print Quality Is Poor ......................155 Lines Are Misaligned ........................156 Printed Media Is Stained or Marred ..................... 156 Image Is Not Positioned Correctly On the Media ................. 158 Uninstall Your Product Software....................... 158 Uninstalling Product Software - Windows ..................
- Page 7 Epson SureColor F9570/F9570H User's Guide Welcome to the Epson SureColor F9570/F9570H User's Guide. For a printable PDF copy of this guide, click here. Note: Availability of products in this guide varies by country.
- Page 8 Introduction to Your Printer Refer to these sections to learn more about your printer and this manual. Note: The SureColor F9570H is shown in most illustrations in this manual, but the instructions apply to both models unless noted otherwise. Notations Used in the Documentation Printer Part Locations Optional Equipment and Replacement Parts Available Software...
- Page 9 Product Parts - Front Front Maintenance covers (left) Drying fan After heater Auto take-up reel unit Roll core holder (auto take-up reel)
- Page 10 Roll supports Auto switch Manual switch Bulk ink solution Maintenance covers (right) Control panel Note: To raise the control panel from a level position, push at point A before moving it. If you selected How To... and are viewing on-screen instructions from the rear of the product, you can rotate the image 180 degrees by selecting the icon at the top right.
- Page 11 Product Parts - Inside Printhead Media edge guide Pressure rollers Platen Flushing pad Wiper unit Suction cap Anti-drying caps Parent topic: Printer Part Locations...
- Page 12 Product Parts - Back Ink tube connection cover USB port LAN port Port cover AC inlet #1 and #2 Waste ink bottle Roll core holder (media feeding unit) Media holder Drive switch Media roll lift Casters...
- Page 13 Levelers Pressure roller spacer Media cleaner Media loading lever Airflow vent Parent topic: Printer Part Locations Product Parts - Bulk Ink Solution Securing lever Ink tray Lock switch LED light Parent topic: Printer Part Locations...
- Page 14 Control Panel Parts power light power button rewind button feed button home icon LCD touchscreen internal light icon Error alert light; check the control panel for error details when lit...
- Page 15 LCD Screen Display Access menu items Displays the printer's status, error messages, and other information Displays media information Tap the display area to view the Media Settings screen.
- Page 16 Displays the remaining amount of consumables The abbreviation below the bar indicates the ink color. HDK: High Density Black Y: Yellow M: Magenta C: Cyan LM: Light Magenta (SureColor F9570H) LC: Light Cyan (SureColor F9570H) OR: Orange (SureColor F9570H) V: Violet (SureColor F9570H) FY: Fluorescent Yellow (SureColor F9570H) FP: Fluorescent Pink (SureColor F9570H) The bar with the...
- Page 17 Switch connection status; select to switch the online/offline status between the printer and the connected computer Switches the Home screen display Displays settings for feeding and cutting media You can select the screen switching icon to toggle between the home screen and the current settings screen.
- Page 18 (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. In addition to the accessories listed below, 1-year, 2-year, and 4-year extended service plans are available.
- Page 19 Available Software The table below provides an overview of the software available for your product. You can download and install the necessary software from the Epson website. For detailed information about the software on your system, see your software's documentation.
- Page 20 Epson Edge Dashboard Allows you to manage the status of multiple printers and easily copy custom paper settings from one printer to another. Epson Edge Print Pro RIP software that allows you to manage and edit print jobs. Web Config...
- Page 21 You can change the administrator password using Web Config. You use the same administrator password in all cases. Note: If you forget your administrator password, contact Epson for support. 1. Access Web Config as an administrator and select the Product Security tab.
- Page 22 4. Enter the current password, then enter and confirm the new password in the fields provided. Note: The default password is found on the label inside the left maintenance cover. If the label says "PASSWORD", the initial password is indicated by A below. If the label does not say "PASSWORD", the initial password is the product's serial number (B below).
- Page 23 Installation Space Make sure that you clear the following amount of working space so that you can eject paper and replace consumables as necessary for your model. 19.7 in.(500 mm) 39.4 in. (1,000 mm) 142.5 in. (3,620 mm) 115.3 in. (2,929 mm) 58.3 in.
- Page 24 • Check to make sure you maintain the specified humidity range, especially in dry areas or air conditioned environments. • Keep the printer out of direct sunlight. • Do not install the printer next to heat sources or directly in the path of exhaust from a ventilator or air conditioner.
- Page 25 Note: To keep the printhead in the optimum operating condition, ink is used in maintenance operations such as head cleaning. Do not touch any components inside the printer cover or maintenance cover except those specified in the manual. Do not connect other devices to the drying fan and auto take-up reel unit connectors. Do not raise the bulk ink solution securing lever except when instructed to do so in the manual.
- Page 26 Handling Ink Packs Follow these guidelines as you handle the ink supply units (ink packs): • Extra ink is required to charge the print head nozzles the first time the product is used. Be sure to have replacement ink packs ready. •...
- Page 27 Related references Ink Pack Specifications Optional Equipment and Replacement Parts Related topics Shaking and Replacing Ink Packs Media Handling Precautions Follow these guidelines as you load media in your product and remove printed media. Caution: Because the media is heavy, it should not be carried by one person. We recommend using a lifter for media that weighs over 88.2 lb.
- Page 28 • Do not load media if the edges are uneven on the roll; this could cause feeding problems. Rewind the media on the roll or use a different roll. • Media that is in poor condition will not produce good quality prints. Be sure to read the documentation provided with each type of media.
- Page 29 • Do not touch the printable surface. Moisture and oils from your hands can affect print quality. • When handling media, hold it by both edges. We recommend wearing cotton gloves. • Keep the media dry. • Avoid locations that are subject to direct sunlight, excessive heat, or humidity. •...
- Page 30 • Make sure that the printhead is in the home (or capped) position before storing the printer. If it is left away from the home position for a long time, the print quality may decline. Turn the printer on and then off again to move the printhead to the home position.
- Page 31 Basic Printing Refer to these sections to learn how to perform basic print functions. Overview of the Printing Process Registering Media Settings Preparing Your Printer Loading Media Optimizing Media Settings Printable Area and Media Size Checking Adjusting Heating and Drying During Printing Removing Media Replacing Expended Media Cutting Media...
- Page 32 Platen Gap, Feeding Tension, and so on, that are appropriate for the media you are using When using the Epson Edge Print RIP Pro software, download the EMX file from Epson Edge Print Pro. When using a commercial RIP software, download the EMX file using Epson Edge Dashboard. Click the ? icon in Epson Edge Dashboard to see the Epson Edge Dashboard manual for details.
- Page 33 Preparing Your Printer Before starting work each day, check the printer's status and make sure that the printhead nozzles are not clogged. Check the ink levels and perform a nozzle check to check for clogged nozzles and run a cleaning if necessary.
- Page 34 2. Open the printer cover. Caution: Be careful not to trap your fingers when opening or closing the printer cover or you may be injured. 3. Select How To... to view the loading procedure and follow the on-screen instructions. Caution: When turning the handle to push in part A in the illustration below, do not turn the handle any further once part A is hidden.
- Page 35 4. Select Media and then do one of the following: • If media settings have already been registered for the loaded media type, select the registered media number and then go to the next step. • If media settings have not been registered, select an unregistered number from the list and then select the Media Type that most closely matches your loaded media on the screen.
- Page 36 To optimize Media Settings, make sure the media you want to print on is loaded and then perform both Print Head Alignment and Media Feed Adjustment. Media Settings List for Each Media Type Printhead Alignment Media Feed Adjustment Parent topic: Basic Printing Media Settings List for Each Media Type The following table shows the registered media settings for the Media Type presets.
- Page 37 Item Media Type Thin Med-Thick Thick Reduce Print Streak Parent topic: Optimizing Media Settings Printhead Alignment A gap between the printhead and the media may cause ink misalignment that produces grainy or blurry printouts. This occurs due to the environmental temperature and humidity, inertial force of the printhead movements, direction of the printhead movement, and thickness and texture of the media.
- Page 38 1. Turn on the printer, if necessary. 2. Make sure the printer is ready to print and the media you want to make adjustments for is loaded. Note: If you are using the auto take-up reel, attach the media to the take-up roll core. 3.
- Page 39 For example, in the image here, -1 is the best line. 7. Follow the on-screen instructions to select the number of the best line for each pattern. 8. When you are done making selections for each pattern, select OK to save the adjustments. A summary of your selections appears on the screen.
- Page 40 Adjusting the Media Feed Automatically Adjusting the Media Feed Manually Adjusting the Media Feed During Printing Parent topic: Optimizing Media Settings Adjusting the Media Feed Automatically You can perform an automatic feed adjustment from the product control panel. Make sure the length of the loaded media is at least 16.9 inches (430 mm).
- Page 41 4. Review the adjustment patterns and do one of the following: • If you selected Manual (Standard), find the pattern with the least amount of overlapping or gaps for each group. In the example below, the best pattern is 0.0%. If there are two patterns that have the same level of overlapping or gaps, take their values and divide by 2.
- Page 42 • If you selected Manual (Measurement), cut after the adjustment patterns, spread them out on a flat surface and measure the distance between the + symbols in each test pattern as shown. Note: Use a ruler with increments of at least 0.02 in. (0.5 mm) and that can measure at least 20 inches (500 mm).
- Page 43 1. During printing, select the Media Feed Adjustment area on the printing status screen. Note: If the printing status screen is not displayed, select the screen switching icon on the home screen. The product control panel displays an adjustment value. 2.
- Page 44 Printable Area and Media Size Checking The left and right edges of media recognized by your product vary depending on the Width Detection setting. • When the Width Detection setting is turned on, your product automatically detects the left and right edges of the media within 0.2 inches (5 mm), as long as the media edge guides are attached correctly.
- Page 45 width of the loaded media. The printable area ranges for the media are described in the table that follows. Note: If you turn off the Width Detection setting, printing may occur outside the edges of your media, causing ink to stain the product. Make sure your print data width does not exceed the loaded media width.
- Page 46 When not using the Information Printing function When using the Information Printing function As shown below, the size of the left and right sides of the image print area is reduced by the amount of information to print.
- Page 47 Areas for printing information vary according to the settings. Below is an example of the smallest image print area when Left and Right is selected for Event Marking and Nozzle Check Pattern in the Information Printing function. Media width 11.8 to 64 in. (300 to 1,626 mm); if Width Detection is off, the product assumes this is 64 inches (1,626 mm) regardless of the actual width...
- Page 48 Bottom margin This is half the value selected for Margin Between Pages in the printer's settings menu. To maintain media feeding accuracy, if the settings are less than 0.39 in. (10 mm), the settings are switched to 0.19 in. (5 mm). You can select from 0 to 39.33 in.
- Page 49 Space between nozzle check patterns and Event Marking Fixed to 0.11 in. (3 mm) Event Marking width Fixed to 0.78 in. (20 mm) Space between nozzle check patterns and Event Markings and the image When Print Position is set to Next to the Image, the margin on the right side of the image represents the value selected for Margin Between Images.
- Page 50 1. During printing, select the temperature area on the printing status screen. Note: If the printing status screen is not displayed, select the screen switching icon on the home screen. The product control panel displays an adjustment screen. 2. Use the + or – icons to change the after heater temperature. 3.
- Page 51 2. Push the media loading lever to the back. 3. Select How To... on the control panel and follow the on-screen instructions to remove the media. Note: Make sure the media is cut before removing it. Parent topic: Basic Printing Related references Media Settings Related tasks...
- Page 52 Parent topic: Basic Printing Related tasks Loading Media Cutting Media When you finish printing, use a commercially available cutter to cut the media. Warning: Be careful not to cut yourself when using cutters or other sharp blades. Also be careful touching areas near the after heater since the after heater may be hot and you could be burned.
- Page 53 4. Select See Description to remove the rewound media while checking the procedure on the LCD screen. Note: If Remaining Amount Management is enabled and Media Remaining Information or Print Information in Information Printing at Media Cut is enabled when media is fed to the cutting position, the remaining amount of media and the printer's information are printed, and then the end of the media is fed to the cutting position.
- Page 54 • Use a take-up roll core that is the same width as your media so the core does not bend or take up media incorrectly. • Do not attach take-up roll cores with worn or deformed edges. The media may not wind correctly, causing banding in the print results.
- Page 55 Note: Make sure the media is cut before removing it from the auto take-up reel. 1. Set the Auto switch to Off.
- Page 56 2. Use the Manual switch to take up the cut media completely according to how the media is rolled. 3. Move the media supports until they are about 15 cm (5.9 in.) in from the left and right edges of the media, and then pull them out.
- Page 57 4. On the left media holder, rotate the handle counterclockwise until it stops. 5. Loosen the media holder screw on the left side.
- Page 58 6. While supporting the media from below with your hand to prevent it from falling, pull out the media holder and lower the media onto the media supports.
- Page 59 7. Loosen the media holder screw on the right side.
- Page 60 8. While supporting the media, pull out the media holder and lower the media onto the media supports.
- Page 61 9. Carefully roll the media toward you on the media supports, and then remove it.
- Page 62 10. Push in the media supports. Parent topic: Using the Auto Take-up Reel Related tasks Cutting Media...
- Page 63 Using the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. Accessing the Printer's Menus General Settings Menu Media Settings Maintenance Menu Settings Supply Status Menu Printer Status Menu Accessing the Printer's Menus You can use the printer menus to adjust the settings that control how your printer works.
- Page 64 Setting Options Description Sounds Button Press Adjusts the volume of control panel sounds Completion Notice Adjusts the volume of completion notices Warning Notice Adjusts the volume of warning notices Error Tone Adjusts the volume of error notifications Sound Type Adjusts the type of control panel sounds Alert Lamp Notice Enables or disables the alert...
- Page 65 Setting Options Description Unit Settings Length Select the unit of measurement for length and temperature Temperature Printer Settings menu Setting Options Description Margins Side(Right) Select to adjust margin settings Side(Left) Margin Between Pages Width Adjustment Print Start Position Job Connection Starts printing the next job without feeding media, drying, or rewinding to shorten print time.
- Page 66 Setting Options Description Information Printing Prints a mark and a nozzle check pattern at the end of the media to check print quality Margin Between Images: Set the interval between images and the marks and check patterns Print Position: Select the print position for the marks and check patterns Event Marking: Print a mark when...
- Page 67 Setting Options Description Media Detection Width Detection Select whether the media width and the end of the media are Media Width automatically detected End Detection Note: If Width Detection is disabled, make sure the media width is correctly set here or the printer may print beyond the edges of the media and stain the inside of the printer.
- Page 68 Setting Options Description Information Printing at Media Media Remaining Prints the following information when Information media is removed or replaced: Print Information • Printer model and serial number Print Position • Firmware version of the printer • Date and time of printing •...
- Page 69 Setting Options Description Heater Start Heating on Power On Set when to start preheating the heater Start Heating Manually When Start Heating on Power On is selected, preheating starts automatically when the printer is turned on, whether media is loaded or not.
- Page 70 Setting Options Description Cleaning Setting Threshold of Clogged Nozzles Threshold of Clogged Nozzles sets the number of clogged Max Retry Cleaning Count nozzles at which head cleaning Maintenance Schedule should be performed Max Retry Cleaning Count sets the number of times maintenance is repeated if nozzles are still clogged after cleaning the print head...
- Page 71 Setting Options Description Actions Beyond Threshold of Stop Printing Set what the printer should do Missing Nozzles when the Threshold of Clogged Show Alert Nozzles is exceeded Auto Cleaning • Stop Printing displays a message on the LCD screen and stops printing •...
- Page 72 Setting Options Description Advanced Device Name You can change the Device Name TCP/IP Set the IP address of the printer Proxy Server Set the proxy server IPv6 Address Set to enable IPv6 communication Link Speed & Duplex Set the Link Speed and Duplex Redirect HTTP to HTTPS Set to Enable to automatically convert HTTP to HTTPS for...
- Page 73 Print Adjustments options Setting Options Description Media Feed Adjustment -1.00% to 1.00% Adjust how far (width) the media feeds between each movement of the printhead Print Head Alignment Auto Select to run the head alignment utility to correct grainy or blurry print results Manual (Standard) by realigning the printhead Manual (Measurement)
- Page 74 Advanced Settings menu (in the Media Management menu) When you select the Media Type when loading media, or download an EMX file using the Epson Edge Print or Epson Edge Dashboard software and register the media setting values to the printer, the media setting values are already set to match the media being used and therefore do not need to be changed.
- Page 75 Setting Options Description Heater Heater Set the heater on or off Note: If this is set to Off, the heater does not heat up even when a print job is received or you select manual preheating. Temperature Set from 86 to 131 °F (30 to 55 °C) Note: When preheating, the temperature will be slightly lower than the set temperature.
- Page 76 Setting Options Description Proceed to Drying after Short Feed, Rewind Select an option to feed the end of the Print printout to the after heater after printing Short Feed, No Rewind (if the media will be cut before the next Long Feed, Rewind job starts).
- Page 77 Setting Options Description Paper Suction Lv0 to Lv10 Select a value to increase the gap between the printhead and thin or flexible media. If print quality is reduced or media does not feed correctly, you may need to lower the value. Head Movement Range Data Width Select to move the printheads within the...
- Page 78 Setting Options Description Stick Prevention Select only if the media sticks to the platen when the printer is turned on or when printing starts Select for normal printing Rewind Tension Lv1 to Lv9 Select a value from Lv1 to Lv9. Decrease the value if creases appear in media during printing or ink adheres to the back of the take-up roll.
- Page 79 Setting Options Description Remaining Amount When enabled, you can enter values Management for the Remaining Amount and Remaining Alert settings to help you manage the remaining media amount and make it easier to know when it is time to replace the media. When this setting is On and media is loaded, you will be prompted to enter the registered media settings number...
- Page 80 Setting Options Description Manual Reset — Select to reset the print length counter Parent topic: Using the Control Panel Menus Related concepts Print Head Maintenance Related references Printable Area and Media Size Checking Related tasks Loading Media Loading Media Related topics Optimizing Media Settings Maintenance Menu Settings The Maintenance menu lets you run nozzle checks, cleaning cycles, and other maintenance operations.
- Page 81 Setting Options Description Head Cleaning Auto Cleaning Select Auto Cleaning to automatically check for clogged nozzles and then Cleaning (Light) perform head cleaning with the Cleaning (Heavy) appropriate strength. If clogs are not cleared, choose one of the following: Power Cleaning •...
- Page 82 Select if you need to replace the waste ink bottle before a replacement message appears on the LCD screen Move/Transport — Select when moving or transporting the printer Before moving or transporting the product, contact your dealer or Epson Support. Parent topic: Using the Control Panel Menus...
- Page 83 Related concepts Print Head Maintenance Related tasks Checking for Clogged Print Head Nozzles Cleaning the Print Head Replacing the Waste Ink Bottle Related topics Moving or Transporting the Product Supply Status Menu Select the Menu icon > Supply Status to view the amount of ink remaining in the ink supply units, the amount of free space in the waste ink bottle, and when it is almost time to replace the head cleaning set.
- Page 84 — Displays the firmware version of the printer Printer Name — Displays the name of the printer set in Epson Edge Dashboard Fatal Error Log — Displays fatal error information Operation Report Total Print Area Displays the total number of the...
- Page 85 Maintenance See the instructions in these sections to maintain your printer for optimum results. Note: The SureColor F9570H is shown in most illustrations in this manual, but the instructions apply to both models unless noted otherwise. Maintenance Guidelines When to Maintain Your Product Maintenance Safety Instructions Preparing for Maintenance Shaking and Replacing Ink Packs...
- Page 86 • Media cleaner brush (included with printer) • Soft cloth Parent topic: Maintenance Related references Optional Equipment and Replacement Parts When to Maintain Your Product See the guidelines here to determine when to perform maintenance operations on your product, or replace or refill consumables.
- Page 87 Do not clean any parts other than those shown in the illustration below, or touch any parts other than those indicated. Doing so may damage the printer or prevent it from printing correctly.
- Page 88 Number Area to clean Frequency Platen and media edge When starting work every day guides Media cleaner When you see a message on the LCD screen to clean the media cleaner Note: The printer contains precision instruments. If any lint or dust adheres to the nozzles on the printhead, print quality will decline.
- Page 89 Consumables and Parts Replacement Schedule Number Part to replace Frequency Media edge guides When the guides are deformed or damaged...
- Page 90 Number Part to replace Frequency Waste ink bottle When a replacement message is displayed on the LCD screen Ink pack When you see a message on the LCD screen to replace the ink supply unit Head cleaning set When a replacement message is displayed on the LCD screen Other Maintenance Schedules...
- Page 91 Number Procedure Frequency Clean around When printhead nozzles are severely clogged and cannot be cleared printhead even after cleaning the printhead Remove and shake When the shake ink icon is displayed above an ink pack or when ink packs the blue LED on the bulk ink solution flashes (once a week) Clean flushing pad When lint or dust has accumulated Clean suction caps...
- Page 92 Maintenance Safety Instructions When performing any printer maintenance procedures, follow these safety instructions: • Always wear protective eyewear, gloves, and a mask when performing printer maintenance. should any ink, waste ink, or ink cleaner come in contact with your skin or enter your eyes or mouth, immediately take the following actions: •...
- Page 93 Related tasks Removing Media Preparing for Maintenance Before you perform any maintenance procedures, see these sections to prepare for maintenance. Maintenance Supplies Maintenance Precautions Using Ink Cleaner Parent topic: Maintenance Maintenance Supplies Before performing any maintenance tasks or replacing ink, make sure you have the maintenance supplies listed here.
- Page 94 Maintenance Kit Use the maintenance kit that came with your product for cleaning ink stains. The kit contains the following items: Number Part Quantity Ink cleaner Gloves Cleaning stick Metal tray Use the tray that came with your product to hold cleaning tools and removed consumables. Soft cloth Obtain a commercially available static-free, lint-free soft cloth to clean inside the product.
- Page 95 Dispose of these items according to your local laws and regulations such as entrusting it to an industrial waste disposal company. When handing over these items to the industrial waste disposal company, make sure you include the Safety Data Sheet found on Epson's support website. Parent topic:...
- Page 96 Using Ink Cleaner Use the ink cleaner and cup that came in the maintenance kit to clean only when instructed to. Whenever you use the ink cleaner, follow the steps here. Caution: Using ink cleaner on any other parts of your product could damage the product. Be sure to do the following: •...
- Page 97 3. Dip a fresh cleaning stick into the ink cleaner and let any excess cleaning solution drip into the cup. Parent topic: Preparing for Maintenance Related references Waste Ink Disposal Guidelines Shaking and Replacing Ink Packs See these sections to shake and replace the ink packs. Shaking the Ink Packs Replacing the Ink Packs Parent topic:...
- Page 98 Note: If a message is displayed telling you that it is time to shake the ink, you can view the procedure on the LCD screen. Select the message on the screen, select it again from the Message List screen, and then select How To...
- Page 99 Note: This printer is designed for use with Epson ink packs only, not third-party ink packs or ink. Other brands of ink supplies are not compatible and, if described as compatible, may not function properly or continuously.
- Page 100 Caution: Leave your old ink packs in the ink unit until you are ready to replace them to prevent the printhead nozzles from drying out. Do not open ink packs until you are ready to install the ink. Make sure all ink trays are installed in the bulk ink solution.
- Page 101 4. Select How To... and follow the on-screen instructions to replace the ink pack. Note: Use a seesaw motion to gently shake the replacement ink pack in the tray about 10 times within 10 seconds. Ink supply units contain components to help maintain print quality. These components are not foreign bodies.
- Page 102 Parent topic: Maintenance Related concepts Printhead Alignment Checking for Clogged Print Head Nozzles To maintain optimum print quality, perform a nozzle check before printing. This lets you visually inspect the printed check pattern and clean the nozzles, if necessary. There are two ways to check the nozzles: •...
- Page 103 If the nozzles are still clogged after performing Power Cleaning, turn off the printer and leave it off overnight. If the nozzles are still clogged, contact your dealer or Epson support. 1. Make sure the printer is turned on and then select the maintenance icon >...
- Page 104 2. Select a cleaning method: • If you select Auto Cleaning, go to step 5. • If you select one of the manual cleaning options, go to the next step. 3. Confirm the nozzle rows for cleaning based off of the check pattern and then select the appropriate cleaning option: •...
- Page 105 3. Select the maintenance icon > Cleaning the Maintenance Parts > Around the Head. 4. Read the message on the LCD screen and then select Start. The printhead moves to the maintenance position. Caution: Do not move the printhead manually. A malfunction may occur. Note: A buzzer sounds 7 minutes after the printhead moves to the maintenance position.
- Page 106 the dirt, rinse the dirty cleaning stick with ink cleaning solution and then clean it again. If the cleaning stick is too dirty, use a new one. Note: If you continue to use the printer without cleaning the suction cap, the ink nozzles may clog and print quality may decline.
- Page 107 1. When a message is displayed on the LCD screen informing you that it is time to clean the anti-drying caps, select OK. A confirmation message appears. 2. Select OK. The printhead moves to the maintenance position. 3. Select How To... to view the steps and follow the on-screen instructions. Parent topic: Maintenance Cleaning the Platen and Media Edge Guides...
- Page 108 4. Using a soft cloth lightly dampened with water, wipe side to side over the platen to clean it as shown here. Also remove any lint or dust from the groove in the platen. 5. Using a soft cloth lightly dampened with water, wipe the media edge guides to clean them. If ink or media glue adheres to the media edge guides, remove them and clean both sides as shown here.
- Page 109 1. Turn off the printer and make sure that the screen turns off, then unplug the power cables. 2. Open the printer cover. Caution: Be careful not to trap your hands or fingers when opening or closing the printer cover or you could be injured.
- Page 110 1. When the Clean the media cleaner. After cleaning is complete, press [OK]. message is displayed on the LCD screen, select How To..2. Follow the on-screen instructions to clean the media cleaners. Parent topic: Maintenance Replacing the Media Edge Guides If the media edge guides that came with your product become damaged or deformed, you need to replace them.
- Page 111 4. Grasp the tabs on the media edge guides and slide them to the left edge of the platen. Note: Make sure to remove the media edge guides from the left edge of the platen or you may cause a malfunction.
- Page 112 5. Remove the left media edge guide as shown, then remove the right media edge guide in the same manner.
- Page 113 6. Insert a new media edge guide into the left edge of the platen. Align the platen rail with the triangle holes for the media edge guides and insert as shown. Note: You cannot insert the media edge guides from the right side of the platen.
- Page 114 7. Check that two hooked sections on the back of the media edge guide are securely applied as shown below and that they are attached with no gap between the platen and media edge guide. Caution: If the media edge guides are not attached correctly, repeat these steps to reattach them or the printheads may be damaged.
- Page 115 Parent topic: Maintenance Related tasks Removing Media...
- Page 116 Disposing of Used Consumables and Optional Parts Dispose of used consumables and optional parts according to your local laws and regulations, and always use an industrial waste disposal company. See the guidelines in this section. The following items are classified as industrial waste when they have been used with ink: •...
- Page 117 • Be sure to confirm that the waste ink tube is inserted in the mouth of the waste ink bottle. Check that the stopper is stuck close to the mouth of the bottle. If there is a gap, waste ink may splatter and stain the surrounding area.
- Page 118 When handing over the waste ink to the industrial waste disposal company, make sure you include the Safety Data Sheet found on Epson's support website. To download it, visit epson.com/support/sds (U.S.
- Page 119 replace the head cleaning set before it is at the end of its service life, make sure to initiate replacement from the printer's menu (select the maintenance icon > Replace Head Cleaning Set). 1. Turn on the printer, if necessary. 2.
- Page 120 If you are moving the product to another floor, moving over floors that slope, moving to a location on the same floor that requires going over bumps or gaps, or need to transport the product a long distance, contact your dealer or Epson support. Moving the Product...
- Page 121 5. Make sure the levelers next to the casters are raised. Using a wrench, loosen the nut at the top of each leveler and turn the nut on the bottom clockwise until the leveler raises off the floor. Note: Make sure you raise the levelers above the casters before trying to move the product. Moving the product without raising the levelers could cause a malfunction.
- Page 122 7. Remove the media support and the media roll lift.
- Page 123 8. Move the product with four people. Hold the product at the edges as shown and move it so that the product goes first in the direction you are moving. Parent topic: Moving or Transporting the Product Related tasks Removing Media Related topics Using the Auto Take-up Reel Setting Up the Product After Moving...
- Page 124 2. Lock the casters. 3. Install the waste ink bottle. 4. Perform horizontal adjustment of the printer to make sure it is level. Using a wrench, loosen the nut at the top of each leveler and turn the nut on the bottom counterclockwise until the leveler raises off the floor.
- Page 125 8. Reconnect your product's power cords and plug them in to an electrical outlet. 9. Load media in the product. 10. Perform a Print Head Nozzle Check. 11. Perform Print Adjustments to optimize media settings. Parent topic: Moving or Transporting the Product Related concepts Installation Space Related tasks...
- Page 126 Solving Problems Check these sections for solutions to problems you may have using your product. Product Status Messages Solving Printer Problems Solving Printing Problems Solving Media Skew Problems Solving Print Quality Problems Uninstall Your Product Software Where to Get Help (U.S. and Canada) Where to Get Help (Latin America) Product Status Messages You can often diagnose problems with your product by checking the messages on the LCD screen.
- Page 127 LCD screen message Solution Ink is low. Ink is low. Install a new ink supply unit so that the ink supply units can be automatically switched when the remaining amount falls below the threshold. You can continue printing until replacement is required. The heater is warming One of more heaters are still being warmed to the specific temperature.
- Page 128 LCD screen message Solution The roll core is spinning. Media is not correctly attached to the media feeding unit or the auto take-up reel. Check the media and reattach it, if needed. Check whether the media is loose. Printing can continue. Take-up reel stopped because the roll core was spinning.
- Page 129 Contact Epson Support. If the above items do not apply, and the same error occurs again, contact Manual adjustment is your dealer or Epson Support. possible. [XXXXXX] is different Shows the winding specifications that were set in XXXXX when loading from the winding media.
- Page 130 Maintenance Request: The indicated product part is nearing or at the end of its service life. Contact Replace Parts Soon Epson for support and provide them with the service code shown on the LCD screen. XXXXXX You must replace the part before printing again. If you continue to print, a (Where XXXXXX is a 6- printer error occurs.
- Page 131 Turn the printer on and off several times. If code.) the same call for service is displayed on the LCD screen, contact Epson for support and provide them with the service code shown on the LCD screen.
- Page 132 Product Does Not Turn On or Turns Off Unexpectedly LCD Screen Shuts Off After Heater Shuts Off Forgot the Administrator Password Red Light Shines Inside the Printer Parent topic: Solving Problems Product Does Not Turn On or Turns Off Unexpectedly If the product does not turn on or turns off unexpectedly, try these solutions: •...
- Page 133 The preset value for the administrator password is found on the label inside the left maintenance cover. We recommend that you change the preset password as soon as possible to prevent unauthorized access. If you forgot the administrator password you created, contact your dealer or Epson for support. Parent topic: Solving Printer Problems Related references Where to Get Help (U.S.
- Page 134 • Check the model and specifications of the interface cable to see if the cable is appropriate for your computer and printer. • If you connected your printer to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your printer directly to your computer instead of the hub.
- Page 135 Print Head Moves But Nothing Prints If the printhead is moving and nothing prints, print a nozzle check pattern. If the pattern does not print correctly, clean the printhead. (If the printer has not been used for a long time the nozzles may be clogged.) Parent topic: Solving Printing Problems...
- Page 136 install the spacers on pressure rollers 1 and 2. If the edge of the media is in position B, install the spacers on pressure rollers 2 and 3.
- Page 137 2. Move to the back of the printer and raise the media loading lever. 3. Remove the spacers from where they are stored.
- Page 138 4. Insert the spacers into the holes on the back of the rollers that you confirmed in step 1. Note: Insert the spacers fully in four pressure rollers, two each on the left and the right. If they not fully inserted, they may come out while the printer is operating. 5.
- Page 139 To remove the pressure roller spacers, move to the back of the printer and raise the media loading lever, remove the four pressure roller spacers and return them to where they are stored, and then lower the media loading lever. Parent topic: Solving Printing Problems Printing Continues After Media Roll Empties...
- Page 140 Solving Media Skew Problems If media skew is detected by your product, perform the parallel adjustment procedure to ensure that the media is fed straight into the product and onto the auto take-up reel. Note: Also perform the parallel adjustment procedure after you have moved the printer. In addition to parallel adjustment, do the following to avoid media skew problems: •...
- Page 141 Parallel Adjustment Tools Use these tools to perform the parallel adjustment procedure. Counterweights (2) Hexagon wrench Adjustment tool Adjustment guides (2) Roll core Parent topic: Solving Media Skew Problems Related tasks Adjusting the Auto Take-up Reel (Parallel Adjustment) Adjusting the Auto Take-up Reel (Parallel Adjustment) Two people are required for parallel adjustment: one in front of the printer and one in back.
- Page 142 3. Open the front cover and raise the media loading lever. 4. Remove the protective film from the back of one adjustment guide.
- Page 143 5. Align Hole 1 of the adjustment guide with the screw on the edge at the top of the after heater and adhere the adjustment guide to the after heater. 6. Align Hole 2, Hole 3, and Hole 4 with the screws on the left edge of the after heater so the entire adjustment guide is adhered to the after heater.
- Page 144 8. Move the media edge guides to the center. 9. Align the right roll core holder with the dotted line as shown and tighten the right roll core locking screw. 10. Move the left roll core holder outward.
- Page 145 Note: If the left roll core handle shaft is pushed in, rotate the handle as shown until it stops. 11. Pass the loop on the end of the adjustment tool through the auto take-up reel roll core as shown. 12. Insert the roll core onto the right roll core holder.
- Page 146 13. Insert the left roll core holder and tighten the roll core holder locking screw. Note: Hold the groove on the side of the media holder with both hands, and pull the media holder into the paper tube twice before tightening the locking screw.
- Page 147 14. Rotate the left roll core handle until the holder is fully inserted as shown. 15. Move the adjustment tool to the right side of the after heater. Insert the leading edge of the adjustment tool through the paper path between the media guide bar and the after heater. 16.
- Page 148 17. Pull out the adjustment tool until it is taut.
- Page 149 18. Reinstall the media cleaner while making sure it is over the adjustment tool. 19. Attach a counterweight to the end of the adjustment tool at the back of the product and let it hang as shown.
- Page 150 20. Align the adjustment tool and adjustment guide on the right side of the after heater and line them up at the front of the product. 21. Note the value of the scale where the adjustment tool overlaps the edge indicated by the triangle symbol on the platen.
- Page 151 23. Repeat steps 16-21 on the left side of the printer. Note: Let the counterweight come to a complete standstill before you record the value. 24. Do one of the following: • If the difference between the values of both sides is more than 0.02 inch (0.5 mm), go to the next step.
- Page 152 26. Turn the adjustment screw while checking the scale until the difference between the recorded values is within 0.02 inch (0.5 mm). When the value on the right side is larger: When the value on the left side is larger: 27.
- Page 153 Now you need to perform the same procedure from the back of the printer using the media holder. 28. At the back of the product, remove the counterweight. 29. Repeat steps 12-14 in reverse order to remove the roll core. 30.
- Page 154 32. Set the adjustment tool so that it is perpendicular to the roll core. 33. When using the hexagon wrench on the fixing and adjustment screws, make sure the screws are the ones at the rear. 34. Once you are done making adjustments, remove the counterweight, roll core, adjustment tool, and adjustment guides in reverse order of how they were put on.
- Page 155 Overall Print Quality Is Poor Lines Are Misaligned Printed Media Is Stained or Marred Image Is Not Positioned Correctly On the Media Parent topic: Solving Problems Nozzle Check Pattern Prints Incorrectly If the nozzle check pattern does not print correctly, try these solutions: •...
- Page 156 • Make sure the media settings in your RIP software are correct for the media you are using. • If you are comparing the print result with the image on your computer screen, the colors may not match. Since monitors and printers produce colors differently, printed colors and screen colors do not always look the same.
- Page 157 • Clean the printhead, wiper unit, flushing pad, anti-drying caps, and suction caps as necessary to remove ink that may have stained these parts and transferred to your printout. • Adjust the Platen Gap setting on the product control panel to prevent the print head from striking the media as you print.
- Page 158 , then search for Settings and select it. Select Apps or System > Apps & features. Then select the program you want to uninstall and select Uninstall. • Windows 10: Right-click and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.
- Page 159 In the next window, select your product and click OK. Then follow any on-screen instructions. 5. Restart your computer, then re-install your software. Note: If re-installing your product software does not solve a problem, contact Epson support. Parent topic: Uninstall Your Product Software Where to Get Help (U.S.
- Page 160 (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems Where to Get Help (Latin America) If you need additional help with your Epson product, contact Epson.
- Page 161 If your country does not appear in the list, contact the sales office in the nearest country. Toll or long distance charges may apply. Purchase Supplies and Accessories You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office.
- Page 162 Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
- Page 163 Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America), select your product, and select Downloads. Parent topic: Technical Specifications Printing Specifications Printing method On-demand ink jet Nozzle configuration SureColor F9570: 400 nozzles ×...
- Page 164 Power consumption SureColor F9570: Printing: approximately 1030 W Ready mode: approximately 355 W Sleep mode: approximately 3.2 W Power off mode: 0.3 W SureColor F9570H: Printing: approximately 1040 W Ready mode: approximately 360 W Sleep mode: approximately 3.2 W Power off mode: 0.3 W...
- Page 165 Technical Specifications Ink Pack Specifications Note: This printer is designed for use with Epson ink packs only, not third-party ink packs or ink. Other brands of ink supplies are not compatible and, if described as compatible, may not function properly or continuously.
- Page 166 Note: Do not refill the ink. Parent topic: Technical Specifications Related references Optional Equipment and Replacement Parts Media Specifications Print quality is greatly affected by the type and quality of media used. Always test a sample of media before purchasing large quantities or printing large jobs. Note: Do not use media that is wrinkled, scratched, torn, or dirty.
- Page 167 Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
- Page 168 • Contact your dealer for product installation. The product must be installed by an authorized dealer. Damage to the product from unauthorized installation will not be covered by your Epson warranty. • Do not install or store the product in an unstable location or a location subject to vibrations from other...
- Page 169 • Do not install the product in locations subject to oily smoke and dust, or in locations subject to humidity or where it could easily get wet. An electric shock or fire could occur. • Keep children away from this product, otherwise injury may occur. •...
- Page 170 If any abnormalities occur, turn off the power and unplug the power cable immediately, then contact your dealer or Epson support. • Do not spill liquid on the product or use the product with wet hands.
- Page 171 • If any foreign objects or liquids enter the printer, stop using it immediately. An electric shock or fire could occur. Turn off the power and unplug the power cable immediately and then contact your dealer or Epson support. • Always turn off the product using the power button, and wait until the power light stops flashing before unplugging the product or cutting off power to the electrical outlet.
- Page 172 • Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
- Page 173 Ink Pack Safety Instructions • Keep cleaning packs, waste ink, ink cleaner, pre-treatment liquid, and ink packs out of the reach of children and do not drink the ink. • Keep cleaning liquid, waste ink, and ink packs out of the reach of children and do not drink the ink. •...
- Page 174 1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
- Page 175 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
- Page 176 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
- Page 177 Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the...
- Page 178 Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
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