Trouble-Shooting; Faults And Trouble-Shooting - Telstra T-VOICE502 User Manual

FAULTS AND

TROUBLE-SHOOTING

Not every issue results from a problem with the handset. Sometimes you only need to unplug the power supply
and plug it in again or remove and re-insert the batteries in the handset and check that all cables are connected
properly (gateway, handset and charger). The following guidelines will help you solve some problems.
Symptom
Nothing is displayed on
the screen.
Handset does not react
to any key being pressed
Handset registration
was not successful
No ringer sound is
emitted
The other party cannot
hear me
No calls coming in
No outgoing calls
possible
Desired softkeys do not
appear
Poor sound quality,
background noise
when in a call
Difficulty hearing the
caller when using
speaker phone
If this troubleshooting guide failed to resolve your issue, you may find answers via the following channels:
telstra.com/tvoice
Solution
• The display went into power save mode after a period of inactivity.
Press any key to activate the display.
• Batteries are empty. Recharge or change batteries.
• Keypad lock is activated, turn it off. Keypad lock may be turned on. To unlock
the handset select the soft key under the Unlock menu item and then press
the # key.
• Ensure that you are registering to a Telstra Gateway Max or T- Gateway.
The handset may not successfully pair to other gateways or base stations:
• Press and hold the DECT button on the gateway.
• Handset is out of range of the gateway. Move closer to the gateway.
• There may be too many handsets registered to the gateway. If you already
have 5 handsets registered, using a handset that is already registered to the
gateway, de-register one of the existing handsets
• Make sure that the handset is registered, that the gateway is activated and
that the ringer volume is high enough to be audible and not turned off.
• For Telstra ADSL customers: If you cannot hear dial tone when you pick up the
phone and attempt to make a call, check that there is a phone line plugged
from the ADSL Filter to the black PSTN hole on the back of the gateway.
• Make sure that the microphone is not muted.
• Make sure that the function "Call forwarding"unconditional" is not activated.
• For ADSL customers, check that there is a phone line plugged from the ADSL
Filter to the black PSTN hole on the back of the gateway.
• Make sure that the handset is registered, that the gateway is activated and
that the ringer volume is high enough to be audible and not turned off. For ADSL
customers, check that there is a phone line plugged from the ADSL Filter to the
black PSTN hole on the back of the gateway.
• Scroll down to display further available softkeys.
• The text behind the softkey depends on the actual state of the phone
(e.g. active call, on hook, off hook).
• Avoid placing the Telstra Gateway near other electronic equipment or large
metal objects.
• Ensure the speaker on the back of the handset is not obstructed in any way
(this can occur when the handset is laid flat against a surface)
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