Understanding Display Messages - Samsung MultiXpress X740x Series User Manual

Understanding display messages

Messages appear on the display screen to indicate the machine's status or
errors. Some error messages are shown with graphics to help you troubleshoot
problem. Refer to the tables below to understand the messages and their
meaning, and correct the problem, if necessary. Messages and their
explanations are listed in alphabetical order.
• If a message is not in the table, reboot the power and try the printing job
again. If the problem persists, call for service.
• When you call for service, provide the service representative with the
contents of display message.
• Some messages may not appear in the display depending on options or
models.
• [color] indicates the color of toner or imaging unit.
• [tray number] indicates the tray number.
• [media type] indicates the media type.
• [media size] indicates the paper size.
• [error number] indicates the error number.
Message
Check whether the pieces There is a problem in
of paper remain in the the paper path.
paper path
Meaning Suggested solutions
Remove the pieces of
paper remain in the paper
path. If the problem
persists, call for service.
Message
Did not supply enough The machine cannot
toner. Remove seal tape detect a toner
of toner cartridge or cartridge. Or not
shake it. Call for service if removed seal tape of
the problem persists toner cartridge.
Door is open. Close it The door is not
securely latched.
End of life, Replace with The indicated imaging
new imaging unit unit has reached its
estimated imaging
unit life
End of life, Replace with The indicated toner
new toner cartridge cartridge has reached
its estimated cartridge
a
life .
Engine System Failure There is a problem in
[error number]:Turn off the engine system.
then on
Meaning Suggested solutions
Remove the sealing tape
from the toner cartridge.
Refer to Quick Install
Guide.
Close the door until it locks
into place.
Replace the imaging unit
with a Samsung-genuine
imaging unit (see
a "Replacing the imaging
.
unit" on page 228).
Replace the toner
cartridge with a Samsungg
enuine toner cartridge
(see "Replacing the toner
cartridge" on page 225).
Turn the machine off and
back on again. If the
problem persists, call for
service.
10. Troubleshooting
b
250