Samsung Xpress M2070 Series Service Manual
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Samsung Xpress M2070 Series Service Manual

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SERVICE
Mono Laser MFP
Refer to the service manual in the GSPN (see the rear cover) for more information.
Mono Laser MFP
Xpress M2070 series
M2070 / M2070W / M2070F /
M2070FW
(Ver 1.01)
MANUAL
1. Precautions
2. Product specification and description
3. Disassembly and Reassembly
4. Alignment and Troubleshooting
5. System Diagram
6. Reference Information
Contents

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Summary of Contents for Samsung Xpress M2070 Series

  • Page 1 Mono Laser MFP Xpress M2070 series M2070 / M2070W / M2070F / M2070FW (Ver 1.01) SERVICE MANUAL Mono Laser MFP Contents 1. Precautions 2. Product specification and description 3. Disassembly and Reassembly 4. Alignment and Troubleshooting 5. System Diagram 6. Reference Information...

  • Page 2: Table Of Contents

    2.2.4.4. Fuser Unit....................2 − 20 2.2.4.5. LSU (Laser Scanner Unit)................2 − 22 2.2.4.6. Toner Cartridge..................... 2 − 23 2.2.5. Hardware configuration ....................2 − 24 2.2.5.1. Main board ....................2 − 25 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 3 3.3.13. Fuser Unit ........................3 − 14 3.3.14. Drive Unit........................3 − 14 3.3.15. LSU.......................... 3 − 15 3.3.16. Feed Sensor PBA ......................3 − 16 3.3.17. Pick up roller ......................3 − 16 3.3.18. Motor........................3 − 17 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 4 Periodic Defective Image ....................4 − 11 4.1.6. Useful management tools ....................4 − 12 4.1.6.1. Using Samsung Easy Printer Manager (Windows and Macintosh only) ....4 − 12 4.1.6.2. Using Samsung Printer Status (Windows only) ........... 4 − 14 4.1.6.3.

  • Page 5: Precautions

    High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained service technician. 2) Use only Samsung replacement parts. There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the product as these could cause the product to malfunctions and create an electric shocks or fire hazards.

  • Page 6: Caution For Safety

    Exposed cables could cause an electric shock. Replace the damaged power cable immediately, do not reuse or repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing cables causing fire and shock risks. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 7 Take care not to cut or damage the power cable or plugs when moving the machine. 9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions.

  • Page 8: Handling Precautions

    1.2.4. Assembly and Disassembly precautions 1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the product or replacing any parts.

  • Page 9: Disregarding This Warning May Cause Bodily Injury

    5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 10: Esd Precautions

    9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 11: Product Specification And Description

    Up to 20 ppm in A4 (21 ppm in Letter) Warmup time From Sleep Less than 30 seconds From Ready Less than 8.5 seconds FPOT From Sleep Less than 15.5 seconds Resolution Up to 1,200 x 1,200 dpi effective output Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 12: Copier

    Factory Default Text/Photo Platen Max. Original Size Legal (8.5" x 14") Multi Copy 1~99 Automatic Paper Selection Manual Paper Selection Basic Copy Duplex Copy Darkness Control 11 Levels Reduce & Enlarge 25% to 400% Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 13: Scan Specification

    1 bit for Lineart & Halftone Mono • 8 bits for Gray scale Capacity 40 sheets @ 75 gsm Width : 142 ~ 216 mm • Document Size • Length : 148 ~ 356 mm Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 14: Fax

    On hook Dial Search Yes (Phone Book) Speed Dial 200 locations Group Dial 100 Groups TAD I/F Telephone Features Tone/Pulse Yes (Selectable in Tech Mode) Pause Auto Redial Last Number Redial Caller ID External Phone Interface Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 15: Controller And Software

    11.0, 11.1, 11.2, 11.3, 11.4, 12.1, 12.2, 12.3 • Supporting OS Ubuntu 10.04, 10.10, 11.04, 11.10, 12.04, 12.10 • • SUSE Linux Enterprise Desktop 10, 11 • Debian 5.0, 6.0 • Mint 13, 14 Mac OS X 10.5 ~ 10.8 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 16 (M2070W/ M2070FW Supporting OS Same as wired network only) Samsung Easy Printer For Windows and Macintosh Manager Application For Linux Smart Panel SyncThru Web Service 2.0 Network Management Parallel Interface High speed USB 2.0 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 17: Paper Handling

    Sensing Optional Cassette Tray Face-Down : 100 sheets @ 80 g/m² Capacity • Output Stacking Output Full sensing Duplex Supporting 3 mm (0.12") from edge (Top, Bottom, Left, Right) Printable Area Non-Printable Area • Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 18: Consumables

    Friction Pad JC93–00522A 30,000 Pages 2.1.2.9. Reliability and Service Items Specification Printing Volume (SET AMPV) 75 sheets/month MPBF 20,000 sheets MTTR 30 min. SET Life Cycle 30,000 sheets or 5 years (whichever comes first) Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 19: Environment

    * Sound Pressure Level, ISO 7779. Configuration tested: basic machine installation, A4 paper, simplex printing. ** See the rating label on the machine for the correct voltage (V), frequency (hertz) and type of current (A) for your machine. *** For the machine that has a power switch. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 20: Accessories

    Power cord Quick installation guide Software CD The software CD contains the printer drivers and software applications. Misc. accessories Miscellaneous accessories included with your machine may vary by country of purchase and specific model. 2-10 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 21: Model Comparison Table

    150 Bin 150 Bin Paper Output 100 sheet 100 sheet 100 sheet Capacity 40 sheet 40 sheet 35 sheet Noise 50 dBA 50 dBA 51 dBA Toner Cartridge 1.0K (0.5K) 1.5K (0.7K) 1.6K (0.7K) Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-11...

  • Page 22: System Overview

    Some features and optional goods may not be available depending on model or country. M2070 / M2070W Scanner lid Control panel Handle Tray Tray handle Output support Output tray Scanner glass Scan unit Inner cover Toner cartridge 2-12 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 23 Document feeder cover Document feeder guide cover Document feeder output support Control panel Handle Tray Tray handle Output support Output tray Scanner lid Scanner glass Inner cover Automatic Document Feeder (ADF) Toner cartridge Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-13...

  • Page 24: Rear View

    This illustration may differ from your machine depending on your model. There are various types of machine. • Some features and optional goods may not be available depending on model or country. M2070 / M2070W USB port Power receptacle M2070F / M2070FW 2-14 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 25 2. Product specification and description USB port Network port NOTE M207xFW Series only. Extension telephone socket (EXT.) Telephone line socket (LINE) Power receptacle Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-15...

  • Page 26: Paper Path

    2. Product specification and description 2.2.3. Paper Path The following diagram displays the path the paper follows during the printing process. [ADF] [Engine] 2-16 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 27: System Layout

    Pick up unit, Fuser, Bin-tray. The hardware parts consists of the main board, SMPS/HVPS board, OPE board, PC interface. Toner cartridge Plate-Bottom Fuser unit Pick up roller Exit roller1 Feed roller Transfer roller Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-17...

  • Page 28: Feeding Part

    2) Pick-up roller It has functions such as a paper pickup function, driving control function, paper feeding function, and removing electronic static function. Pick up roller is driven by clutch. 2-18 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 29: Transfer Roller

    Life Span : Print over 30,000 sheets (in 15~30°C) 2.2.4.3. Drive Unit In Xpress M2070 series, the driving device consists of OPC, Pick- up, Feed, Fuser, Gear- Train connected with mounting member. A step motor for driving is assembled to the left frame.

  • Page 30: Fuser Unit

    5) Halogen Lamp • Voltage : 120 V (115 ± 5 %) / 220 V : 230 ± 5 % • Capacity : 850 Watt ± 25 W 2-20 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 31 A fuser power is cut off when a front cover is opened. Maintain a temperature of fuser cover’s surface under 80°C for user, and attach a caution label at where customer can see easily when customer open a rear cover. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-21...

  • Page 32: Lsu (Laser Scanner Unit)

    In other words, after the HSYNC signal is detected, the image data is sent to the LSU to adjust the left margin on paper. The one side of the polygon mirror is one line for scanning. 2-22 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 33: Toner Cartridge

    OPC Cleaning : Collect the toner by using cleaning blade • Handling of wasted toner : Collect the wasted toner in the cleaning frame by using cleaning blade • Classifying device for toner cartridge: ID is classified by CRUM Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-23...

  • Page 34: Hardware Configuration

    2. Product specification and description 2.2.5. Hardware configuration Xpress M2070 series Electrical Circuit System consists of the following: • Main board (System board) • OPE board • HVPS/SMPS board • Wireless board (Only M207xW, M207xFW) • Fax board Diagram of the M2070 series Electrical Circuit UART 3.3V_COVER...

  • Page 35: Main Board

    Fax board interface connector Fuser thermistor interface connector Sensor connector • Information Part code ▪ M2070 : JC92-02688B ▪ M2070W : JC92-02688A ▪ M2070F : JC92-02689B ▪ M2070FW : JC92-02689A Part name : PBA-MAIN Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-25...

  • Page 36: Ope Board

    2.2.5.2. OPE board The OPE controller is composed of an OPE MICOM, Status LED, buttons. It communicates with main controller via UART. The power LED is controlled by the main board. • OPE board diagram 2-26 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 37 M2070 : JC92-02496A ▪ M2070W : JC92-02496B ▪ M2070F : JC92-02497A ▪ M2070FW : JC92-02497B Part name : PBA-OPE • Connection Platen step motor connector Interface connector to main board Scan home sensor connector Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-27...

  • Page 38: Fax Board

    The Wireless LAN Module supports 802.11b/g/n. It communicates with video controller via SPI. [WLAN board image] • Information Part Code : JC92–02517A PBA name : PBA-WNPC • Connection Interface connector to main board 2-28 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 39: Smps/Hvps Board

    Output Power: 43.2W ▪ DC 24V : 43.2W • Information 110V 220V Part Code JC44–00208A JC44–00209A PBA name SMPS/HVPS V1 SMPS/HVPS V2 • Connection Main Board interface connector AC_Inlet COVER OPEN/CLOSE Switch FUSER_AC Output Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-29...
  • Page 40 HVPS PWM_THV HVPS VPP_DEV_AC HVPS Common Ground +24VS1 Relay, Fuser Common Ground Common Ground +24V SMPS RELAY_ON AC RELAY ON (ACTIVE HIGH) +24V SMPS Common Ground +24V SMPS FUSER_ON FUSER_ON (ACTIVE HIGH) 2-30 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 41: Electrical Parts Location

    Photo interrupter (Home Position sensor) Main board CIS detection Switch Front Cover SMP/HVPS board Cover open detection Photo interrupter (width Sensor) Main board Paper detection Photo interrupter (Feed Sensor) Main board Paper detection Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-31...
  • Page 42 2. Product specification and description 2) Motor, Clutch Description Scan motor Main motor Pick up Clutch 2-32 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 43: Nfc Tag Sticker

    Wi-Fi. Communication is also possible between an NFC device and an unpowered NFC chip, called a "tag". NFC tag sticker stores Mac, PIN, Mobile Print App URL of Printer/MFP. • Information Part Code : JC68–03012A Part Name : LABEL ETC-NFC TECTILE STICKER (25x25mm) Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-33...

  • Page 44: Engine F/W Contol Algorithm

    AD converter. The voltage value for impressing to the transfer roller is decided by the changed value. 2-34 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 45: Fusing

    Error Recovery: If the LReady or Hsync error happens, the paper is exited before the error code is initiated. The engine mode is changed to recovery mode and the engine informs the main system of the engine mode. The engine rechecks the LSU error, if the error does not reoccur printing is resumed. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-35...

  • Page 46: Software Descriptions

    Host. 2) Kernel controls and manage the whole procedure including Control flow and Printing Job before transferring to Engine system. 2-36 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 47: Data And Control Flow

    1) Network Interface Card is that relay the communication between Host and kernel using various network protocol. 2) Kernel is that manages the flow control of emulation procedure, receiving data from Host or Network card and printing with engine & rendering job. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-37...
  • Page 48 Kernel receives this data from Host, and then select emulation fit to data and start selected one. After emulation job end, Kernel sends the output bit-map data to Engine using Printer Video Controller (by clock type for LSU). • Engine print the received data to required paper with the sequential developing process. 2-38 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 49: Disassembly And Reassembly

    3.1.1. Precautions when assembling and disassembling • Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.

  • Page 50: Releasing Plastic Latches

    Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 51: Screws Used In The Printer

    FRAME-FEED IDLE SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 6003-000196 SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000282 SCANNER SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 6003-000196 PLATEN SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000196 PLATEN-LOWER SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000269 DRIVE-PLATEN SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 6003-000196 SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000196 MAINLINE SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000196 WIRELESS SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000269 MAINLINE SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 52: Replacing The Main Svc Parts

    The color of machine may differ from your machine depending on its model. 3.3.1. Right and Left cover 1. Remove 2 screws from the rear. 3. Release the left cover. 2. Release the right cover. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 53: Scanner Unit

    4. Release the scanner hinge while pushing the platen bottom connecting it. 2. Unplug the connectors connecting the scanner unit on the main board. 5. Lift up and release the Scanner Unit. 3. Open the Scanner Unit. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 54: Adf Unit

    3. Disassembly and Reassembly 3.3.3. ADF Unit 1. Remove the harness cover. Unplug the connector. And release the ADF Unit. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 55: Ope Unit

    3. Disassembly and Reassembly 3.3.4. OPE Unit 1. Pull up the OPE unit to release the hooks. 3. Release the OPE board after removing 4 screws. 2. Unplug 3 connectors from the OPE board. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 56: Cis Unit And Scan Drive Unit

    2. Remove 2 screws from the bottom of the platen. 6. Release the Belt-Timing Gear. Remove 3 screws. And release the Scan Drive Unit. 3. Remove 3 screws. 4. Remove the platen upper from the platen lower. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 57: Front Cover

    3. Disassembly and Reassembly 3.3.6. Front Cover 1. Remove the Cover-Cassette. 3. Remove 4 screws. 2. Open the toner cover. 4. Remove the front cover. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 58: Middle Cover

    7. Unplug the connectors from the main board. 4. Remove the exit jam cover by pulling it from the holder. 8. Lift up and release the middle cover. 5. Remove 2 screws from the top. 3-10 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 59: Rear Cover

    1. Release the connectors from the rear cover. 2. Release the rear cover after removing 4 screws. 3.3.9. Main board 1. Unplug all connectors on the main board. 2. Remove 4 screws. 3. Release the main board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-11...

  • Page 60: Wlan Board

    3. Release the WLAN board. 2. Remove 1 screw. 3.3.11. Fax board 1. Remove the fax cover after removing 2 screws. 2. Unplug all cables. Release the fax board after removing 2 screws. 3-12 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 61: Smps/Hvps Board

    1. Remove the main board and fax board. 4. Remove the SMPS cover. 2. Remove the shield-controller after removing 3 screws. 5. Release the SMPS/HVPS board after removing 8 screws. 3. Remove 1 screw securing the SMPS cover. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-13...

  • Page 62: Fuser Unit

    1. Remove the main board. (Refer to 3.3.9) 3. Release the fuser unit after removing 3 screws. 2. Unplug the fuser connector. 3.3.14. Drive Unit 1. Release the Drive Unit after removing 4 screws. 3-14 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 63: Lsu

    4. Unplug 2 flat cables. Remove 3 screws. And release the LSU. 2. Remove 2 screws securing the LSU cover. 3. Remove 2 screws securing the LSU cover. Unplug the motor connector. And release the LSU cover. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-15...

  • Page 64: Feed Sensor Pba

    1. Remove the rear cover. (Refer to 3.3.8) 2. Unplug the connector after releasing the Feed Sensor PBA. 3.3.17. Pick up roller 1. Remove 2 screws from the bottom. 2. Release the pick up roller. 3-16 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 65: Motor

    3. Disassembly and Reassembly 3.3.18. Motor 1. Release the left frame after removing 7 screws. 2. Release the motor after removing 2 screws. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-17...

  • Page 66: Transfer Roller

    And release the scanner unit. (Refer to 3.3.2.) 6. When reassembling it, push the bush-TR in two direction like below picture. 4. Release the middle cover and rear cover. (Refer to 3.3.7 ~ 3.3.8.) 3-18 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 67: Alignment And Troubleshooting

    Confirms the selection on the screen. Back Sends you back to the upper menu level. Status LED Indicates the status of your machine. Turn on Eco mode to reduce toner consumption and paper usage Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 68 Confirms the selection on the screen. Back Sends you back to the upper menu level. Scan Switches to Scan mode. Status LED Indicates the status of your machine. Turn on Eco mode to reduce toner consumption and paper usage. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 69 • You can only use this function if the machine’s Samsung Easy Printer Manager program is installed. If you are a Mac OS user, you need to enable Screen Print Settings from the Samsung Easy Printer Manager to use the Print Screen feature.

  • Page 70: Understanding The Status Led

    ISO/ IEC 19752. The number of pages may be affected by operating environment, percentage of image area, printing interval, graphics, media and media size. Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 71: Jam Removal

    Check your machine type. Original paper jam in front of scanner 1) Open the document feeder cover. 3) Close the document feeder cover. 2) Gently remove the jammed paper from the document feeder. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 72 2) Gently remove the jammed paper from the document 5) Grasp the misfeed paper, and remove the paper from feeder. the feed area by carefully pulling it. 3) Close the document feeder cover. 6) Close the document feeder. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 73: Clearing Paper Jams

    1) Remove the jammed paper by gently pulling it straight 3) Close the scanner unit. out. 2) Open the scanner unit. Inside the machine 1) Open the scanner unit. 2) Open the jam cover. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 74 If you do not see the paper in this area, stop and go to 4) Remove the jammed paper by gently pulling it straight next step: out. 7) Open the scanner unit. 8) Open the middle cover. 5) Close the fuser dummy cover. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 75 4. Alignment and Troubleshooting 9) Remove the toner cartridge. 12) Close the middle cover. 10) Remove the jammed paper by gently pulling it straight 13) Close the scanner unit. out. 11) Reinstall the toner cartridge. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 76: Useful Menu Item For Service

    You can set the altitude value from Device Settings or Machine section in Printer Settings Utility program. • For Windows and Macintosh, open the Samsung Easy Printer Manager program. Click Device Settings > Link to Program button, you can configure various machine settings.

  • Page 77: Periodic Defective Image

    White and Black Spots Developing Roller 33.7 mm White spot, Horizontal black band Supply Roller 78.2 mm Periodic Band by little difference of density Transfer Roller 39.3 mm Ghost, Damaged image by abnormal Transfer roller transfer Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-11...

  • Page 78: Useful Management Tools

    • For Macintosh, Open the Applications folder > Samsung folder > Samsung Easy Printer Manager. The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows: NOTE The screenshot may differ depending on operating system you are using.
  • Page 79 Job Accounting Provides querying of quota information of the specified job accounting user. This quota information can be created and applied to devices by job accounting software such as SyncThru™ or CounThru™ admin software. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-13...

  • Page 80: Using Samsung Printer Status (Windows Only)

    Check the operating system(s) that are compatible with your machine. Samsung Printer Status overview If an error occurs while operating, you can check the error from the Samsung Printer Status. Samsung Printer Status is installed automatically when you install the machine software.

  • Page 81: Using Syncthru Web Service (Sws)

    2) Log-in Admin Mode. (ID: admin, PW: sec00000) 3) Select pages to check the configuration and customize the settings. CAUTION Please, change SWS Default ID and Password for system security in case of your first connection. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-15...
  • Page 82 1) Click ‘Direct Print Configuration’ in the pop up windows when clicking ‘Direct Print’. 2) In the ‘Services’ Menu, check ‘Direct Print’. 1) Click ‘System Security’ in the ‘Security’ menu. 2) Select ‘Feature Management’ in the left frame. 3) In the ‘Services’ Menu, check ‘Direct Print’. 4-16 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 83: Updating Firmware

    3) Turn the machine on. Check if the printer is the ready status. 4) Drag the firmware file and Drop down on the usblist2.exe. And then firmware update will be started automatically. 5) When upgrading is completed, machine is automatically re-booting. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-17...

  • Page 84: Update The Firmware By Using The Network

    Firmware file to update Upgrade Procedure 1) Open the Web-browser and input IP address of machine. Click “Login”. 2) Log-in Admin Mode. (ID: admin, PW: sec00000) 3) Select Maintenance menu and click “upgrade wizard” 4-18 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 85 4) Select firmware file using “browser” button and press next button. 5) SyncThru will check verify firmware file and compare version and press next button. 6) Machine starts upgrading. SyncThru will return home page after upgrading is completed. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-19...

  • Page 86: Tech Mode (Svc Mode)

    Pulse Modem Speed 33.6 28.8 14.4 12.0 Error Rate Clear All Mem. TonerLow Level [1-30]% Clear Counts Enter Passcode [????] ADF Scan Platen Scan Fuser TransferRoller Pickup Roller ADF Roller ADF Rubber Pad 4-20 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 87 Tray1 Pickup 102-Sensor Feed Sens Width Sensor 105-Charger K MHV Bias 106-Development K Dev Bias K Dev AC 107-Transfer K THV Bias K THV- Bias 109-Fuser Temp A 110-LSU LSU Mot1 Run LD Power4 Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-21...
  • Page 88 Wrap Jam Clear This function is for canceling wrap jam error. • F/W Upgrade The function is to upgrade the firmware by using “usblist.exe” file. When updating firmware, you must select “On” for this menu. 4-22 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 89 Component Check Report shows the operation procedure of the machine test in tech mode. f) EDC mode • NVM Initialize This menu is to initialize the NVM value. • Test Routines This menu can perform the operation test for the main components. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-23...

  • Page 90: Troubleshooting

    - Main PBA Red LED on / See the troubleshooting OPE LED Error message for error code Green OK? is displayed. Print (test page) Printing Refer to "Solution quality is of Image Problem" nomal? 4-24 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 91: Basic Check List

    Refer to image quality problem section. 6) Check consumables (toner etc.). • Using the keys print the Test Pattern. › Expected life of various consumable parts, compare this with the figures printed and replace as required Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-25...

  • Page 92: Error Code And Troubleshooting

    Page 4–35 U2-1113 Error #U2-1113 Turn off then on Page 4–35 U3-3313 Document jam. Remove jam Page 4–36 U3-3314 Document jam. Remove jam Page 4–36 U3-4110 Door of scanner is open. Page 4–36 4-26 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 93 ► Troubleshooting method Print the supply information report. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-27...
  • Page 94 And reinstall the toner cartridge. 3) If the problem persists, check that the CRUM contact area is contaminated. Clean it. 4) If the problem persists, replace the toner cartridge with new one. 4-28 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 95 Check if the connector is connected to the feed sensor PBA correctly. c) Check if the actuator is assembled correctly. d) If the connection and actuator are OK, replace the feed sensor PBA. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-29...
  • Page 96 1) Open the top cover. Remove the jammed paper. 2) Entering Tech Mode. (Refer to Tech Mode section.) 3) Select Data Setup. 4) Wrap Jam Clear Select by Ok button, and the machine is rebooted after Error Clear. 4-30 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 97 2) Remove the right cover. Check if the connection between the main board and SMPS/HVPS board is correct. 3) Check if the cover open switch on SMPS/HVPS board is operated properly. If it is defective, replace the SMPS/HVPS board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-31...
  • Page 98 3) If the CIS unit is defective, replace it. 4) Check if there is any defective part in the scanner. Find and replace it. 5) If the problem persists, replace the main board. 4-32 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 99 ► Troubleshooting method Change the machine’s IP address. • Execute the Samsung Easy Printer Manager program. (Device setting — Network — IP address). Change the IP address. • In case of DHCP or Bootp, reboot the machine to receive a new IP address.
  • Page 100 Check if the thermistor is twisted or contaminated. 3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS/HVPS and Fuser Unit and install as is necessary. 4-34 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 101 2) If it is OK, check that the LSU harness on LSU board is connected properly. (picture- 2,3) 3) Check if the LSU harness is defective. (picture- 4,5) 4) If the problem persists, replace the LSU. 5) If the problem persists after replacing LSU, replace the main board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-35...
  • Page 102 ► Error Code U3–4110 ► Error message Scanner Door Open ► Symptom ADF or ADF top cover is opened. ► Troubleshooting method 1) Close the ADF unit. 2) Close the ADF top cover. 4-36 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 103: Image Quality Problem

    Some foreign substances are on the window of the toner Remove the foreign matter of the exposure window. cartridge frame. If the fuser is defective, voids occur periodically at the top Reinstall the fuser unit. of a black image. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-37...
  • Page 104 If a black image is partially broken, the transfer voltage is • abnormal or the transfer roller’s life has expired. Clean the inside of the set against the paper particles • and foreign matter in order not to cause the trouble. 4-38 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 105 Check if the high voltage terminal is contaminated. Clean the high voltage terminal. The charging roller is defective. Replace the toner cartridge. The output from the HVPS is abnormal. Replace the HVPS board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-39...
  • Page 106 Does recycle paper be used? Use the proper papers. The life of the toner cartridge has been expired Replace the toner cartridge. The output from the HVPS is abnormal. Replace the HVPS board. 4-40 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 107 The life of the transfer roller has been expired. Replace the transfer roller. 10) Stains on back of page Description : The back of the page is stained. Check and cause Solution Transfer roller is contaminated. Replace the transfer roller. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-41...
  • Page 108 Reinstall the toner cartridge. Print 10 sample pages for test. 2) If the problem persists, replace the toner cartridge. The contact between toner cartridge and transfer roller is Check if the toner cartridge and transfer roller are installed bad. properly. 4-42 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 109: Other Errors

    Description : When system power is turned on, LED and LCD on the operator panel do not come on. Check and cause Solution The connection between main board and OPE board is bad. Reconnect or replace the harness. HVPS/SMPS output is abnormal. Replace the HVPS/SMPS board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-43...

  • Page 110: System Diagram

    5.1. Block Diagram UART 3.3V_COVER TOP Cove r 3.3V Micro S witch 24VS +24V 24VS 3.3V FUS ER Control 3.3V_COVER Re la y Control OP EN HVP S Control S P I S P I Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 111: Connection Diagram

    5. System Diagram 5.2. Connection Diagram Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 112: Reference Information

    M2 short). Tweezers Spring Hook Standard : For general home use, small type. Standard : For general use Cotton Swab Software (Driver) installation CD ROM Standard : For general home use, for medical service. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 113: Glossary

    IP addresses to client hosts. Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all DIMM the data within the machine like printing data, received fax data. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 114 Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 115 As most faxes consist mostly of white space, this minimizes the transmission time of most faxes. Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 116 You just need NFC supported cell phone. In order to use this feature, Samsung Mobile Print app needs to be installed on your cell phone. Organic Photo Conductor (OPC) is a mechanism that makes a virtual image for print using a laser beam emitted from a laser printer, and it is usually green or rust colored and has a cylinder shape.
  • Page 117 Windows Me and Windows XP. A scan can be initiated from within these operating systems by using a WIAcompliant scanner. Wi-Fi is a popular technology that allows an electronic device to exchange data wirelessly over a Wi-Fi computer network, including high-speed Internet connections. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 118 XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new document format, which has benefits for portable document and electronic document, developed by Microsoft. It is an XML-based specification, based on a new print path and a vector-based device-independent document format. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 119: The Sample Pattern For The Test

    6. Reference Information 6.3. The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 120: Selecting A Location

    Front: 326 mm (enough space so that the paper tray can be removed) • Back: 100 mm (enough space for ventilation) • Right: 100 mm (enough space for ventilation) • Left: 100 mm (enough space for ventilation) Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 121: Document Revision List

    6. Reference Information 6.5. Document Revision List Version Date Page Description 1.00 16/Jul/2013 Release 1.01 14/Aug/2014 P.6–10 Add Document Revision List Copyright© 1995-2013 SAMSUNG. All rights reserved. 6-10...
  • Page 122 CIS, Africa E.Asia, W.Asia, https://gspn2.samsungcsportal.com China, Japan N.America, S.America https://gspn3.samsungcsportal.com This Service Manual is a property of Samsung Electronics © 2013 Samsung Electronics Co.,Ltd. Co.,Ltd. All rights reserved. Any unauthorized use of Manual can be punished under Printed in Korea applicable International and/or domestic law.

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