HP Pavilion 10 Maintenance And Service Manual

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HP Pavilion 10 Notebook PC
Maintenance and Service Guide

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   Summary of Contents for HP Pavilion 10

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    HP Pavilion 10 Notebook PC Maintenance and Service Guide...

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    Company under license. Microsoft, be bound by the terms of the HP End User Not all features are available in all editions Windows, and Windows Vista are either License Agreement (EULA).

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    Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...

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    Important Notice about Customer Self-Repair Parts...

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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

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    Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................3 Finding your hardware and software information ................. 3 Locating hardware ....................... 3 Locating software ......................... 3 Right side ............................. 4 Left side ..............................4 Display ..............................5 Top ...............................

  • Page 8: Table Of Contents

    Hard drive .......................... 40 System board ........................42 RTC battery ........................44 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............46 Starting Setup Utility (BIOS) ....................... 46 Updating the BIOS ..........................46 Determining the BIOS version ................... 46 Downloading a BIOS update .....................

  • Page 9: Table Of Contents

    9 Ubuntu Linux – Backing up, restoring, and recovering ................... 57 Performing a system recovery ......................57 Creating the restore DVDs ....................57 Creating a restore image on a USB device ............... 57 Performing recovery using the restore media ..............58 Backing up your information .......................

  • Page 11: Product Description

    Product description Category Description Product Name HP Pavilion Notebook PC Processors AMD Dual-Core E-Series Processor E1 Micro-6200T (1 GHz), DDR3L-1066 MHz/1 MB L2, 300MHz, 3.95 W ● Chipset AMD® Integrated SoC FCH Graphics AMD Radeon™TM R2 Graphics Supports HD Decode, DX11, and HDMI...

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    Category Description Supports the following WLAN formats: 802.11bgn 1x1 Wi-Fi Adapter (Single antenna) ● 802.11bgn 1x1 Wi-Fi Adapter (Single antenna) Bluetooth™ Combo ● External Memory card Memory Reader Slot Support SD/SDHC/SDXC Push-Push insertion/removal Ports Audio-in/Audio-out (mic-in/stereo headphone) RJ-45 (Ethernet) USB 3.0 (1) USB 2.0 (1) HDMI 1.4 supporting: up to 1920x1080 @ 60 Hz DVI mode DC in Jack (1)

  • Page 13: External Component Identification, Finding Your Hardware And Software Information, Locating Hardware, Locating Software

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.

  • Page 14: Right Side, Left Side

    Right side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Left side Component Description Power connector...

  • Page 15: Display

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

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    For wireless regulatory notices, see the section of the Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Chapter 2 External component identification...

  • Page 18: Touchpad

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 19: Buttons

    Buttons Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 20: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the spacebar, or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 21: Bottom

    Bottom Component Description Vent (1) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers (2) Produce sound.

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    Component Product name Serial number Product number Warranty period Model number (select models only) Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the ● approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 External component identification...

  • Page 23: Illustrated Parts Catalog, Computer Major Components

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

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    Chapter 3 Illustrated parts catalog...

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    Item Description Spare part number Display panel10.1" High Definition LED AntiGlare (1366x768) (3.6mm) SVA Flat Touchscreen Display components on page 16 for details. Keyboard 758644-xx1 NOTE: For a detailed list of keyboards by country, see Keyboard on page Top cover with TouchPad black (includes TouchPad assembly and cable) 758649-001 Battery 3-cell (24 WHr, 2.2 Ah)

  • Page 26: Display Components

    Display components Item Description Spare part number Display bezel 758640-001 Webcam 758650-001 Raw panel 758645-001 Display bracket (included with the Display back cover) Display cable (included with the Display back cover) WLAN antenna (included with the Display back cover) Display back cover 758637-001 Display panel10.1"...

  • Page 27: Miscellaneous Parts, Sequential Part Number Listing

    Miscellaneous parts Description Spare part number AC adapters 19 V dc @ 2.1 A – 40 W Non-Smart nPFC AC adapter 758633-001 19.5 V dc @ 3.33 A –65 W Power Adapter nPFC EM 758633-001 Power cords: (3-pin, black, 1.83-m): For use in North America 763966-001 For use in Europe...

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    Spare part Description number 758644-131 Keyboard for use in the United Kingdom 758644-141 Keyboard for use in Turkey 758644-171 Keyboard for use in Saudi Arabia 758644-251 Keyboard for use in Russia 758644-261 Keyboard for use in Bulgaria 758644-271 Keyboard for use in Romania 758644-A41 Keyboard for use in Belgium 758644-B31...

  • Page 29: Removal And Replacement Procedures, Tools Required, Service Considerations, Plastic Parts

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 30: Cables And Connectors, Drive Handling

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 31: Grounding Guidelines, Electrostatic Discharge Damage

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 32: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or ● packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 33: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible ● straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 34: Component Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 35: Keyboard

    Keyboard Description Spare part number Island Type Keyboard (black), (includes TouchPad and TouchPad cable) for use in the United 758644-001 States Island Type Keyboard (black), (includes TouchPad and TouchPad cable) for use in the United 758644-031 Kingdom Island Type Keyboard (black), (includes TouchPad and TouchPad cable) for use in Germany 758644-041 Island Type Keyboard (black), (includes TouchPad and TouchPad cable) for use in France 758644-051...

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    Remove the two Phillips 2.0×6.0 screws keyboard screws from the bottom of the computer. Turn the computer on its side and insert the push tool in the keyboard release hole to release the keyboard. Turn the computer upright and carefully tilt the keyboard and slide it toward the display to disconnect the tabs holding the keyboard in position.

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    Slide the keyboard cable ZIF connector (3) and slide the disconnected cable (4). Lift the keyboard (5) to remove it. Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 38: Base Enclosure

    Base enclosure Description Spare part number Base enclosure 758638-001 Top cover (includes the TouchPad and TouchPad cable) 758649-001 NOTE: The base enclosure and top cover screws are removed during this procedure. Before removing the base enclosure, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

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    Remove the following covers and eight Phillips screws that secure the base enclosure to the computer: NOTE: Rubber screw covers are available in the Rubber Kit, spare part number 758641-001. Remove the four Phillips 6.0×2.5 screws on the back side of the base enclosure. Lift the base enclosure to remove it.

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    Display NOTE: The Display instructions are to remove the whole panel. The Touchscreen spare part 773020-001 is a whole unit replacement. For non-touchscreens, complete the removal of the unit and then perform the Display Assembly removal steps for the sub-components. Description Spare part number Display assembly 25.6-cm (10.1-inch) HD LED AntiGlare (1366x768) (3.6mm) SVA Flat...

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    Open the computer as far as possible and turn the computer on its side. Remove the two Phillips 2.5×5.0 screws (1), and (2) from the display hinges. Slide the display assembly (3) to remove it. CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly.

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    Carefully pry the display bezel away from the display panel (3), (4), (5), and remove the display bezel (6). Remove the eight Phillips 2.0×3.0 screws for the display panel and carefully lift the panel. NOTE: Carefully release any adhesive tape. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

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    Carefully tilt the panel forward (1), disconnect the panel connection (2) and lift the panel to remove it. If it is necessary to replace the WLAN antenna cable, display cable or webcam, follow these procedures: NOTE: The display hinges are spared with the back cover. Position the display back cover face up.

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    Remove the display cable by releasing the wires from the retaining channels of the back cover and lift the cable to remove it. Release the wireless antenna transceivers from the back cover. (The wireless antenna transceivers are attached to the display bezel with double-sided tape.) Remove the wireless antenna from the retaining channels, and lift the antenna.

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    If it is necessary to replace the webcamera/microphone perform the following: Disconnect the module connector (1) and lift the module (2) from the adhesive holding it in place on the display bezel and if you have not already done so when removing the display cable. Reverse this procedure to install the display panel.

  • Page 46: Battery

    Battery Description Spare part number 3-cell 24 WHr 2.2 AH 758639-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 47: Wlan/bluetooth Combo Card

    WLAN/Bluetooth combo card Select models use a card that provides both WLAN and Bluetooth functionality. Description Spare part number 802.11bgn 1x1 Wi-Fi Adapter (Single antenna) 675794-001 802.11bgn 1x1 Wi-Fi Adapter (Single antenna) Bluetooth 4 Combo HMC 753077-001 Before removing the WLAN module, follow these steps: Shut down the computer.

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    Remove the WLAN module (3) by pulling the module away at an angle from the slot connected to the system board. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 49: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 758646-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 50: Hard Drive

    Hard drive Description Spare part number 500-GB, 5400-rpm 778186-005 Before removing the hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

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    To remove the hard drive from the hard drive cover, remove the four Phillips 3.0×3.5 screws (1) that secure the cover to the drive, and then lift the cover straight up and off the hard drive (2). Reverse this procedure to install a hard drive. Component replacement procedures...

  • Page 52: System Board

    System board Description Spare part number UMA E1-6200 2 GB for use with FreeDos and Ubuntu 769701-001 UMA E1-6200 2 GB Standard 769701-501 UMA E1-6200 4 GB for use with FreeDos and Ubuntu 769702-001 UMA E1-6200 4 GB Standard 769702-501 UMA E1-6200 2 GB eMMC for use with FreeDos and Ubuntu 777619-001 UMA E1-6200 2 GB eMMC Standard...

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    Remove the three Phillips 2.5×3.5 and one Phillips 2.5×2.5 screws (1) that secure the heat shield to the system board and lift the heat shield (2). NOTE: Some models may only have four screws. Remove the three Phillips 2.5×3.5 screws (1) from the system board. Lift the right side of the system board up at an angle (2).

  • Page 54: Rtc Battery

    Turn the system board upside down to access the TouchPad cable. Lift the TouchPad cable connector (1) and gently pull the TouchPad cable (2) to remove it. Reverse this procedure to install the system board. RTC battery Description Spare part number RTC battery 718440-001 Before removing the RTC battery, follow these steps:...

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    Speaker assembly (see Speaker assembly on page 39). Hard drive (see Hard drive on page 40). Remove the RTC battery: Position the system board upside down. Use a thin screwdriver or similar tool to pry the battery out of the socket (1). Remove the battery from the socket (2).

  • Page 56: Updating The Bios, Determining The Bios Version

    Updated versions of the BIOS may be available on the HP website. SoftPaqs Most BIOS updates on the HP website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 57: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 58: Downloading Hp Pc Hardware Diagnostics (uefi) To A Usb Device

    The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page Hard drive...

  • Page 59: Starting Setup Utility, Using Setup Utility, Changing The Language Of Setup Utility

    Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 60: Displaying System Information, Restoring Factory Default Settings In Setup Utility, Exiting Setup Utility

    Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

  • Page 61: Updating The Bios

    Updated versions of the BIOS may be available on the HP website. SoftPaqs Most BIOS updates on the HP website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 62: Using Advanced System Diagnostics

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: Start-up test—This test analyzes the main computer components that are required to start the ●...

  • Page 63: Creating Recovery Media And Backups, Creating Hp Recovery Media

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 64: Restore And Recovery

    From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. If you want to reset your computer using a minimized image, you can choose the HP Minimized ● Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.

  • Page 65: Recovering Using Hp Recovery Manager

    If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery ● media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager ●...

  • Page 66: Removing The Hp Recovery Partition

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 67: Performing A System Recovery, Creating The Restore Dvds

    For most models, you will need at least 8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure.

  • Page 68: Performing Recovery Using The Restore Media, Backing Up Your Information

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.

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    Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One.

  • Page 70: Specifications, Computer Specifications

    Input power Operating voltage 19 V dc @ 2.1 A – 40 W 19.5 V dc @ 3.33 A – 65 W DC plug of external HP power supply Temperature Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C...

  • Page 71: Cm (10.1-in), Hd+ Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 35.6-cm (10.1-in), HD+ display specifications Metric U.S.

  • Page 72: Hard Drive Specifications, Specification Information In Device Manager

    Hard drive specifications 500-GB* Dimensions Height 7 mm Width 70 mm Weight 101 g Interface type SATA Transfer rate 100 MB/sec Security ATA security Seek times (typical read, including setting) Single track 3 ms Average 13 ms Maximum 24 ms Logical blocks 1,048,576,000 Disc rotational speed...

  • Page 73: 11 Power Cord Set Requirements, Requirements For All Countries And Regions

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

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    Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 75: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http:// www.hp.com/recycle. Battery...

  • Page 76: Index

    17 numbers 16 spare part number 37 HDMI port display cover Bluetooth label 12 identifying 4 spare part number 17 boot order heat shield, spare part number display panel changing HP Recovery product description 1 Manager 56 bottom 12 Index...

  • Page 77

    2 system 55 esc 10 USB 2.0 4 USB flash drive 56 fn 10 USB 3.0 4 using HP Recovery media 54 Windows 10 power adapter recovery media spare part numbers 18 creating 53 power button, identifying 9...

  • Page 78

    restore selecting for Ubuntu Linux recovery for Ubuntu Linux computer models 49 vents, identifying 11 computer models 58 starting for Ubuntu Linux Windows File History 54 computer models 49 webcam restore DVDs slots identifying 6 for Ubuntu Linux computer memory card reader 5 product description 1 models 57 security cable 4...

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