HP EliteBook 1050 G1 Maintenance And Service Manual
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HP EliteBook 1050 G1 Maintenance And Service Manual

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HP EliteBook 1050 G1
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP EliteBook 1050 G1

  • Page 1 HP EliteBook 1050 G1 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel and Xeon are trademarks of Intel Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................5 Right ..................................5 Left ..................................7 Display ..................................8 Keyboard area ................................ 9 TouchPad ............................. 9 Lights ..............................10 Button, speakers, and fingerprint reader ..................11 Special keys ............................12 Action keys ............................
  • Page 6 Using HP PC Hardware Diagnostics UEFI ......................72 Starting HP PC Hardware Diagnostics UEFI ..................73 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........73 Downloading the latest HP PC Hardware Diagnostics UEFI version ......73...
  • Page 7 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..................... 73 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ..........74 Downloading Remote HP PC Hardware Diagnostics UEFI ..............74 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ....74 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ..........................
  • Page 8 Index ................................94 viii...

  • Page 9: Product Description

    (2.3-GHz, turbo up to 4.0 GHz, 2400-MHz/8-MB L3 cache, quad core, 45 W, Intel UHD Graphics 630 GPU) Support for Intel Dynamic Platform and Thermal Framework (Intel DPTF) in HP BIOS Graphics Internal graphics (Intel Core i5 processors only)
  • Page 10 256 GB, TLC, Opal 2 Camera HD camera, 720p (select models only) IR/RGB 720p FHD camera (select models only) Audio HP Bang & Olufsen Audio (Conexant CX8400) HP Noise Cancellation Software HP Clear Sound Amp Intel SST Audio Microphone (dual array)
  • Page 11 USB Type-C port with ThunderBolt (2) Multi-pin AC port Headphone/line out and microphone/line in combo jack Docking HP Thunderbolt Dock 230W G2 HP ZBook Dock with Thunderbolt 3 Keyboard/pointing Keyboard devices Backlit, spill-resistant, standard notebook keyboard with DuraKeys Backlit, spill-resistant, standard notebook keyboard with DuraKeys - privcy...
  • Page 12 Category Description Battery 6-cell, 95.6-Whr, 4.15 Ah, polymer battery (2.5-inch bay not available when selected) 4-cell, 64-Whr, 4.15 Ah, polymer battery HP Fast Charge Technology Security TPM 2.0 (Infineon; soldered down) Security lock Touch fingerprint sensor (select models only) Drive encryption preboot option - password, fingerprint, selected smart cards...

  • Page 13: Components

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. ‒ or –...
  • Page 14 High Definition Multimedia Interface (HDMI) device. USB Type-C power connector and Connect an AC adapter that has a USB Type-C connector, Thunderbolt™ ports (2) with HP Sleep and supplying power to the computer and, if needed, charging the Charge computer battery.

  • Page 15: Left

    Description USB SuperSpeed port with Connects a USB device, provides high-speed data transfer, and even when the HP Sleep and Charge computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch. USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or – Select the Start button, select HP, and then select HP Documentation. ▲...

  • Page 17: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ ‒ or –...

  • Page 18: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 19: Button, Speakers, And Fingerprint Reader

    Component Description Call answer light On: Call answer is on. (10) Call end light On: Call end is on. Button, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ●...

  • Page 20: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 21: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Switches the screen image among display devices connected to the system.
  • Page 22 Icon Description ● Starts a call during a 1-on-1 chat. Places a call on hold. ● NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. ● Ends a call. ● Declines incoming calls. Ends screen sharing.

  • Page 23: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers (2) Produce sound.

  • Page 24: Labels

    Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Component HP product name (select products only) Model number Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Item Component Spare part number Display assembly (non-touch) NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents on page Top cover with keyboard (includes keyboard cable): NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page...
  • Page 26 Item Component Spare part number Backlit, privacy keyboard L34213-xx1 TouchPad L31559-001 RTC battery not spared System board (includes processor and replacement thermal material): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system For use in models with discrete graphics memory: ●...
  • Page 27 Item Component Spare part number 2-TB, PCIe, TLC L32557-001 1-TB, PCIe, TLC L32553-001 512-GB, PCIe, TLC L32559-001 512-GB, PCIe, self-encrypting drive (SED), OPAL 2, TLC L32558-001 512-GB, SATA, FIPS, TLC L32560-001 256-GB, PCIe, TLC L32555-001 256-GB, PCIe, self-encrypting drive (SED), OPAL 2 L32554-001 256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 L32556-001...

  • Page 28: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit L32730-001 Card reader insert Fingerprint reader insert Central hook Chapter 3 Illustrated parts catalog...

  • Page 29: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel For use in models with an ambient light sensor: ● Equipped with only an HD camera L31564-001 ● Equipped with an IR camera L31565-001 ● Not equipped with a camera L31566-001 For use in models without an ambient light sensor Equipped with only an HD camera...
  • Page 30 Item Component Spare part number L32563-001 Hinge cap (left and right; includes bezel adhesive) L31570-001 Display hinges (includes left and right hinges and bezel adhesive) L28659-001 Antenna (left and right, includes bezel adhesive) L31688-001 Camera module, IR camera (includes bezel adhesive) L30660-001 Camera cable, IR (separate cables for IR camera, IR camera on DreamColor display, IR L31696-001 (Display Cable...

  • Page 31: Bracket Kit

    Bracket Kit Item Component Spare part number Bracket Kit L28674-001 LCD clip Power connector bracket Memory cover Fingerprint reader bracket Hard drive bracket (not used in this model) Left and right hard drive brackets (not used in this model) Bracket Kit...

  • Page 32: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter, 150-W HP Smart adapter (PFC, 4.5-mm) L32661-001 Rubber Kit L28671-001 Cable Kit (includes hard drive connector cable (not used), fingerprint reader cable, TouchPad cable, and L28668-001 NFC cable) Screw Kit L28673-001 Chapter 3 Illustrated parts catalog...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 and P1 screw drivers ● ● Torx screwdriver Thin plastic (non-conductive) prying tool (spudger) ●...

  • Page 34: Packaging And Transporting Guidelines

    An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them.

  • Page 35: Workstation Guidelines

    Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. ● ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ●...
  • Page 36 Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 37: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for authorized service provider parts CAUTION: Components described in this chapter should be accessed only by an authorized service provider. Users who access these parts can damage the computer or void the warranty. Component replacement procedures There are as many as 82 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.
  • Page 38 Starting near the display hinges, use a plastic non-conductive tool (2) to release the bottom cover, and then remove the bottom cover from the computer (3). Reverse this procedure to install the bottom cover. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 39: Battery

    Remove the battery: WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. 4-cell battery Disconnect the battery cable from the system board (1).
  • Page 40 Remove the battery from the computer (3). Reverse this procedure to install the battery. When installing the battery, be sure to properly route the battery cable as shown in the following images: 4-cell battery cable routing 6-cell battery cable routing Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 41: Solid-State Drive (M.2)

    Solid-state drive (M.2) Description Spare part number 2-TB, TLC L32557-001 1-TB, TLC L32553-001 1-TB, MLC L28685-001 512-GB, TLC L32559-001 512-GB, self-encrypting drive (SED), OPAL 2, TLC L32558-001 512-GB, FIPS, TLC L32560-001 256-GB, TLC L32555-001 256-GB, PCIe, self-encrypting drive (SED), OPAL 2 L32554-001 256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 L32556-001...
  • Page 42 Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 43: Memory Module

    Memory module Description Spare part number 16 GB 937438-850 8 GB 937236-850 4 GB L10598-850 Before removing a memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 44 Remove the memory module (2) by pulling the module away from the slot at an angle. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. Reverse this procedure to install a memory module.

  • Page 45: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card Description Spare part number Intel Wireless-AC 9560 802.11ac 2x2 WiFi + BT 5 Combo Adaptor (vPro) L32652-005 Intel Wireless-AC 9560 802.11ac 2x2 WiFi + BT 5 Combo Adaptor (non vPro) L32650-005 Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 46 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 47: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket) L33678-001 Fingerprint reader board bracket L28674-001 (Bracket Kit) Fingerprint reader cable L28668-001 (Cable Kit) Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 48: Touchpad

    TouchPad Description Spare part number TouchPad L31559-001 TouchPad cable L28668-001 (Cable Kit) Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 49 Lift the TouchPad out of the computer (2). Reverse this procedure to install the TouchPad. Component replacement procedures...

  • Page 50: Nfc Module

    NFC module Description Spare part number NFC module L02249-001 NFC module cable L28668-001 (Cable Kit) Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 51: Bottom Speakers

    Bottom speakers Description Spare part number Bottom speakers (includes cable) L28672-001 (Speaker Kit) Before removing the bottom speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 52 Remove the speaker (4). Reverse this procedure to install the speakers. NOTE: When installing the speakers, make sure the rubber grommets around the screws are correctly installed. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 53: Card Reader/Audio Board

    Card reader/audio board Description Spare part number Card reader/audio board (includes cable) L31572-001 Before removing the card reader/audio board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 54: Thermal Module

    Thermal module NOTE: The thermal module spare part kit includes replacement thermal material. Description Spare part number Thermal module for use only with models with discrete graphics memory L28670-001 Thermal module for use only with models with UMA graphics memory L30973-001 Before removing the thermal module, follow these steps: Turn off the computer.
  • Page 55 Remove the fan/heat sink assembly (4). CAUTION: When lifting the heat sink out of the computer, be careful not to bend the arms that connect the fans. Discrete graphics models: UMA graphics models: Various thermal pads are used on the system board components and the heat sink sections and that service them.
  • Page 56 Discrete graphics models: UMA graphics models: Reverse this procedure to install the thermal module. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 57: System Board

    System board NOTE: All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Spare part number System board with integrated processor for use in models with discrete graphics memory: ● Intel Core i7-8850H processor L31553-001, -601 ●...
  • Page 58 Remove the two Phillips M2.0×2.0 screws (P0 driver) (3) from the display connector bracket, and then lift the bracket off the system board (4). Brackets are available in the Bracket Kit using spare part number L28674-001. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 59 Disconnect the following cables from the system board: (1) Camera cable (2) WLAN antennas cable (3) Display cable (4) Top speaker cable (5) Power button board cable (6) Right speaker cable (7) TouchPad cable (8) Card reader cable (9) Keyboard backlight cable (10) Keyboard cable (11) NFC cable (12) Fingerprint reader cable...
  • Page 60 Remove the three Phillips M2.0×4.0 screws (2) that secure the system board. Lift in the right side of the board until the connectors disengage from the left side of the computer (1). Rotate the board (2), and then remove the system board from the computer (3). Reverse this procedure to install the system board.

  • Page 61: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) not spared Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) L28661-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 63 Remove the board from the computer (3). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 64: Top Speaker

    Top speaker Description Spare part number Top speaker L28672-001 (Speaker Kit) Before removing the top speaker, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 65: Display Assembly

    Display assembly NOTE: Display assemblies are spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. To remove the display assembly and access display assembly subcomponents, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 Separate the display from the computer (3). If it is necessary to replace any of the display assembly subcomponents: Use a plastic tool to disengage the bezel starting at the top (1), left and right sides (2), and bottom (3). Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 67 Remove the display bezel (4). The display bezel is available using the following spare part numbers: L31564-001: Models with an ambient light sensor and only an HD camera L31565-001: Models with an ambient light sensor and an IR camera L31566-001: Models with an ambient light sensor and without a camera L31567-001: Models without an ambient light sensor and only an HD camera L31568-001: Models without an ambient light sensor and an IR camera L31569-001: Models without an ambient light sensor and without a camera...
  • Page 68 Disconnect the cable from the module (2). NOTE: HD cameras have one connected cable. IR cameras have two connected cables. The camera module is available using spare part number L28470-001 for HD cameras. IR camera Detach the camera module (1) from the display enclosure. (The module is attached to the display enclosure with double-sided adhesive.) Disconnect the cables from the sides of the module (2).
  • Page 69 Lift the top edge of the display panel (2). Rotate the display panel over and place it upside down next to the display enclosure (1). Lift the tape (2), and then disconnect the display panel cable (3) from the display panel. The display panel is available using the following spare part numbers: FHD panel: L32562-001 FHD, privacy panel: L32561-001...
  • Page 70 Lift the hinge covers off the hinges (3). The hinge covers are available using spare part number L31570-001. If it is necessary to replace the display hinges: Remove the three broad head Phillips M2.0×2.0 screws (1) that secure each display hinge to the display enclosure.
  • Page 71 If it is necessary to replace the wireless antennas: Remove the cables from the routing path on the sides and bottom of the display enclosure (1). Peel the antennas off the display (2). The antennas are available using spare part number L31688-001. If it is necessary to replace the camera cable: Remove the camera cable from the routing path along the bottom and inside of the display enclosure (1).
  • Page 72 Remove the camera cable from the display enclosure (2). The camera cable is available using spare part number L31696-001. HD camera models IR camera models If it is necessary to replace the display cable: Remove the display cable from the routing path along the bottom of the display enclosure (1). Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 73 Remove the display cable from the display enclosure (2). The display cable is available using spare part number L31696-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 74: Top Cover/Keyboard

    Top cover/keyboard The top cover/keyboard spare remains after removing all other spare parts. In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. Description Spare part number Keyboard, backlit L34212-xx1 Keyboard, backlit, privacy L34213-xx1...

  • Page 75: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.

  • Page 76: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 77: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 78: Changing The Boot Order Using The F9 Prompt

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 79: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 80: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 81: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 82: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 83 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

  • Page 84: Backing Up, Restoring, And Recovering

    Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

  • Page 85: Using Hp Recovery Manager To Create Recovery Media

    On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page...

  • Page 86: Using The Hp Cloud Recovery Download Tool To Create Recovery Media

    Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 87: Recovering Using The Hp Recovery Partition (Select Products Only)

    Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.

  • Page 88: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 89: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 360 mm 14.17 in Depth 254 mm 10.00 in Height (front to rear, LED display assembly) 18.9 mm 0.74 in Weight (4-cell battery) 2.05 kg 4.54 lb Input power Operating voltage and current 19.5 V dc @ 6.15 A - 120 W, Slim Smart AC Adapter (select models only) 19.5 V dc @ 7.69 A - 150 W, Slim Smart AC Adapter (select models only) 19.5 V dc @ 10.3A - 200 W, Slim Smart AC Adapter (select models only)

  • Page 90: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications 256-GB* 512-GB* 1-TB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7...

  • Page 91: M.2 Solid-State Drive Specifications

    M.2 solid-state drive specifications 256-GB* 512-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 540 MB/s Up to 500 MB/s Random Read Up to 85K IOPs...

  • Page 92: 10 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 93 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 94: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 95 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage...

  • Page 96: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 97: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 98: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 99: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 100 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

  • Page 101: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 102 Index bottom cover, spare part number restoring factory settings 68 AC adapter, spare part number 24 using a USB keyboard or USB action keys 13 bottom speakers mouse to start Computer identifying 13 removal 43 Setup 67 keyboard backlight 13 spare part number 43 computer setup 67 mute 13...
  • Page 103 16 num lock light 10 hot keys service 16 microphone mute 13 wireless certification 16 HP PC Hardware Diagnostics UEFI WLAN 16 operating system 4 downloading 73 left control zone, identifying 9 original system recovery 78 starting 73...
  • Page 104 46 memory module 1 right control zone, identifying 9 spare part numbers 18, 46 operating system 4 right side components 5 Thunderbolt port with HP Sleep and pointing device 3 RTC battery Charge ports 3 removal 53 identifying USB Type-C 6...
  • Page 105 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 6 vents, identifying 5, 7, 15 volume adjusting 13 mute 13 Windows backup 76 recovery media 76 system restore point 76 Windows application key, identifying 12 Windows key, identifying 12...

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