HP 10 Tablet
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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   Summary of Contents for HP 10

  • Page 1

    HP 10 Tablet Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

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    By installing, copying, downloading, or otherwise using any software product preinstalled on this tablet, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy...

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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

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    Safety warning notice...

  • Page 5: Table Of Contents

    Plastic parts ......................8 Cables and connectors ....................8 Grounding guidelines ....................... 9 Electrostatic discharge damage ................... 9 Packaging and transporting guidelines ............10 Workstation guidelines .............. 10 5 Removal and replacement procedures ................12 Tablet component replacement procedures ................12 Back cover ..........................

  • Page 6: Table Of Contents

    6 Specifications ........................24 7 Backing up and recovering your data ................25 Updating apps, widgets, and the operating system ..............25 Back up and reset ........................25 Factory data reset ........................26 8 Power cord set requirements ..................27 Requirements for all countries ....................

  • Page 7: Product Description

    Description Product Name HP 10 Tablet Processor Broadcom® Cortex® A9 dual core 1.20-GHz processor Panel 10.1-in, TouchScreen (1280×800) display panel with 5-point multi-touch Graphics Broadcom graphics Memory Supports 1.0-GB LP DDR2 system memory Mass storage Supports an 8.0-GB eMMC solid-state drive...

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    Micro USB (2) ● SIM Slot ● Power requirements Support for 4600-mAhr, Li-ion battery (non-removable) Support for 10-W AC adapter with DC plug and localized cable plug support Security Columbia remote wipe solution Operating system Preinstalled: Android 4.1.2 Serviceability End user replaceable part: AC adapter...

  • Page 9: External Component Identification

    External component identification Item Component Item Component Power button Volume control buttons (2) Webcamera Speakers (2) Audio-out (headphone)/Audio-in Micro HDMI port (microphone) jack Micro memory card reader Micro USB 2.0 port (10) Micro SIM slot Powered micro USB 2.0 port...

  • Page 10: Illustrated Parts Catalog, Locating The Serial Number, Product Number, And Model Number

    Illustrated parts catalog Locating the serial number, product number, and model number The serial number and product number of your tablet are located on the left edge of the tablet. The model number of your tablet is located on the back of your tablet. You may need the information when you travel internationally or when you contact support.

  • Page 11: Tablet Major Components

    Tablet major components Item Component Spare part number Back cover 739004-001 Webcamera Kit, includes: 739008-001 (2a) Rear-facing webcamera (includes cable) (2b) Front-facing webcamera (includes cable) System board equipped with a Broadcom Cortex A9 dual core 1.20-GHz 746636-001 processor, 1.0-GB LP DDR2 system memory, an 8.0-GB eMMC solid-state drive, a graphics subsystem with UMA memory, and the Android 4.1.2 operating system (includes microphone and cable and vibrator module and cable) Cable Kit, includes:...

  • Page 12: Miscellaneous Parts, Sequential Part Number Listing

    10-W AC adapter for use only in North America (includes plug) 727658-001 HP 10 Tablet equipped with a 10.1-in TouchScreen display, a Broadcom Cortex A9 dual core 747219-001 1.20-GHz processor, 1.0-GB LP DDR2 system memory, an 8.0-GB eMMC solid-state drive, a graphics subsystem with UMA memory, and the Android 4.1.2 operating system...

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    747219-001 HP 10 Tablet equipped with a 10.1-in TouchScreen display, a Broadcom Cortex A9 dual core 1.20-GHz processor, 1.0-GB LP DDR2 system memory, an 8.0-GB eMMC solid-state drive, a graphics subsystem with UMA memory, and the Android 4.1.2 operating system...

  • Page 14: Removal And Replacement Preliminary Requirements, Tools Required, Service Considerations, Plastic Parts, Cables And Connectors

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Magnetic screw driver ● Phillips P0 screw driver ● Plastic case utility tool ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 15: Grounding Guidelines, Electrostatic Discharge Damage

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 16: Packaging And Transporting Guidelines, Workstation Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 17: Equipment Guidelines

    When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

  • Page 18: Removal And Replacement Procedures, Tablet Component Replacement Procedures, Back Cover

    Description Spare part number Back cover (includes internal shielding) 739004-001 10.1-in TouchScreen display panel assembly 739005-001 NOTE: The display panel assembly spare part kit does not included the display panel cable. The display panel cable is included in the Cable Kit, spare part number 746637-001.

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    CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel assembly. Place the tablet on a flat surface, display panel side down, with the power button toward you. CAUTION: When inserting the plastic tool into the tablet as described in Step 2, make sure not to insert the tool into the power button area.

  • Page 20: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information.

  • Page 21: Speakers

    Remove the battery (3) by sliding it forward. Reverse this procedure to install the battery. Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 739007-001 Before removing the speakers, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 22: I/o Board

    Remove the speakers (3) and cables. Reverse this procedure to install the speakers. I/O board Description Spare part number I/O board (includes HDMI port, USB port, and powered USB port) 746635-001 NOTE: The I/O board spare part kit does not included the I/O board cable. The I/O board cable is included in the Cable Kit, spare part number 746637-001.

  • Page 23: Power Button Board

    Remove the I/O board (3) and cable. Reverse this procedure to install the I/O board. Power button board Description Spare part number Power button board (includes micro SD Card Reader slot and SIM slot) 739010-001 NOTE: The power button board spare part kit does not included the power button board cable. The power button board cable is included in the Cable Kit, spare part number 746637-001.

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    Remove the power button board: Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect the power button board cable from the system board. Remove the two Phillips PM2.0×2.75 screws (2) that secure the power button board to the display panel assembly.

  • Page 25: System Board

    System board Description Spare part number System board equipped with a Broadcom Cortex A9 dual core 1.20-GHz processor, 1.0-GB LP 746636-001 DDR2 system memory, an 8.0-GB eMMC solid-state drive, a graphics subsystem with UMA memory, and the Android 4.1.2 operating system (includes vibrator module and cable) Before removing the system board, follow these steps: Turn off the tablet.

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    Remove the system board: Disconnect the following cables from the system board: (1) Power button board ZIF connector and cable (2) Display panel ZIF connector and cable (3) TouchScreen ZIF connector and cable (4) I/O board ZIF connector and cable (5) Speaker cable Release the vibrator module (1) from the clip built into the display panel assembly.

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    Remove the system board (4), vibrator module and cable, and microphone and cable. Reverse this procedure to install the system board. System board...

  • Page 28: Rear-facing Webcamera

    Rear-facing webcamera NOTE: The rear-facing webcamera and cable are included in the Webcamera Kit, spare part number 739008-001. Before removing the rear-facing webcamera, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 29: Front-facing Webcamera

    Front-facing webcamera NOTE: The front-facing webcamera and cable are included in the Webcamera Kit, spare part number 739008-001. Before removing the front-facing webcamera, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 30: Specifications

    The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100—240 V, 50—60 Hz. NOTE: The tablet can operate on DC power using an industry-standard micro-A or micro-B USB cable. The HP 5V 2A adapter included with your tablet is recommended for charging the tablet. Temperature 5°C to 35°C...

  • Page 31: Backing Up And Recovering Your Data, Updating Apps, Widgets, And The Operating System

    Go to the Google Play store to download the latest versions of HP and third-party apps and widgets. The operating system will download system updates automatically and notify you when it is ready to install these updates.

  • Page 32: Factory Data Reset

    Factory data reset To reset all settings and delete all data on the device: Touch , and then touch Under PERSONAL, touch Back up & reset. Under PERSONAL DATA, select Factory data reset, and then follow the on- screen instructions. Chapter 7 Backing up and recovering your data...

  • Page 33: Power Cord Set Requirements, Requirements For All Countries, Requirements For Specific Countries And Regions

    ● evaluation in the country or region where the power cord set will be used. The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage ● rating of 125 or 250 V AC, as required by the power system of each country or region.

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    Country/region Accredited agency Applicable note number Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 35: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 36: Index

    23 operating system, product audio-in jack 3 spare part number 23 description 2 audio-out jack 3 graphics, product description 1 packaging guidelines 10 back cover grounding guidelines 9 plastic parts, service removal 12 guidelines considerations 8 spare part number 5, 6, 12...

  • Page 37

    5, 7, 22, 23 rear-facing webcamera wireless networking, product removal 22 description 1 spare part number 22 workstation guidelines 10 Screw Kit, spare part number 6, 7 security, product description 2 sensors, product description 1 service considerations cables 8...

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