HP EliteBook 1040 G4 Maintenance And Service Manual
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HP EliteBook 1040 G4 Maintenance And Service Manual

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HP EliteBook 1040 G4 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP EliteBook 1040 G4

  • Page 1 HP EliteBook 1040 G4 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of NVIDIA and Quadro are trademarks and/or Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................6 Locating hardware ..............................6 Locating software ..............................6 Right side ................................7 Left side ................................. 8 Display ..................................9 Keyboard area ..............................10 TouchPad ............................10 Lights ..............................
  • Page 6 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 56 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............57 Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........... 57 Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ..........57 8 Backing up, restoring, and recovering ......................
  • Page 7 What you need to know before you get started ............. 61 Using the HP Recovery partition (select products only) ..........62 Using HP Recovery media to recover ................62 Changing the computer boot order ................63 Removing the HP Recovery partition (select products only) ......... 63 9 Specifications ..............................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP EliteBook 1040 G4 Notebook PC HP EliteBook 1040 G4 Processors 7th Generation Intel® Core™ i5 Processor, Kabylake U, dual-core, BGA i5-7200U (Kit processor) i5-7300U (Roadmap processor) 7th Generation Intel® Core™ i7 Processor, Kabylake U, dual-core, BGA:...
  • Page 10 512 GB SATA-3 SS TLC FIPS (test only) 1 TB PCIe Gen 3x4 NVMe SS TLC Audio and video HP Bang & Olufsen Audio Microphone (Dual Array) IR and RGB camera (720 p) camera (supports IR "Hello" facial recognition via Win 10 OS)
  • Page 11 Category Description Foxconn HP It4120 LTE/EVDO/HSPA+ w/GPS M.2 Huawei HP It4132 - LTE/HSPA+ w/GPS M.2 Fibocom HP hs3210 WW HSPA+ w/o GPS WWAN Antennas (2) (world wide 5 band, configured at top of panel on all units) Supports "No WWAN" option Ports HDMI (1.4a)
  • Page 12 Category Description Power Battery: requirements 6-cell Long Life Polymer 67 WHr (2.90 Ahr) AC adapter 65W USB-Type C AC Adapter 90W USB-Type C AC Adapter Power Cord (localized) 65W USB-Type C Power cord: Duckhead Duckhead Power Cord Length: 1.0m 90W USB-Type C Power cord: Standard Power cord Length 1.0m Security Support Kensington Security Lock...
  • Page 13 Category Description Win 10 Enterprise 64 Win 10 Enterprise 64 LTSB 1507 Test and Document Win 7 Enterprise 64 Win 7 Professional 64 Configurable Office Home & Business 2016 JP Software Office Professional 2016 JP Office Personal 2016 JP Serviceability End user replaceable parts: AC Adapter...

  • Page 14: External Component Identification

    External component identification Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer.

  • Page 15: Right Side

    High Definition Multimedia Interface (HDMI) device. USB 3.x SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 16: Left Side

    The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. USB 3.x SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 17: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 18: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 19: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 20: Button, Speakers, And Fingerprint Reader

    Component Description Sharing or presenting light On: Sharing is on. (10) Call answer light On: Call answer is on. (11) Call end light On: Call end is on. Button, speakers, and fingerprint reader Component Description Power button When the computer is off, press the button to turn on the ●...
  • Page 21 Component Description If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. ▲...

  • Page 22: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Hot keys (select products only) on page Windows key Opens the Start menu.

  • Page 23: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Switches the screen image among display devices connected to the system.

  • Page 24: Hot Keys (Select Products Only)

    Icon Description Turns the screen sharing function on or off. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. ● Answers a call. ● Starts a call during a 1-on-1 chat. ●...

  • Page 25: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers Produce sound.

  • Page 26: Rear

    Rear Component Description Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Locating system information Important system information is located on the bottom edge of the tablet or on the keyboard base.
  • Page 27 Using Windows, briefly press the fn+esc key combination to display the System Information screen, which provides the product name and serial number of your computer, as well as information about the memory, processor, BIOS, and keyboard. Locating system information...

  • Page 28: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Item Component Spare part number Display panel (see Display assembly on page Computer major components...
  • Page 30 Item Component Spare part number Keyboard with top cover For use in Belgium L02267-A41 For use in Brazil L02267-201 For use in Bulgaria L02267-261 For use in Canada L02267-DB1 For use in the Czech Republic and Slovakia L02267-FL1 For use in Denmark L02267-081 For use in Denmark, Finland, and Norway L02267-DH1...
  • Page 31 Item Component Spare part number For use in the United Kingdom L02267-031 For use in the United States L02267-001 Top cover with privacy keyboard For use in Belgium L02268-A41 For use in Brazil L02268-201 For use in Bulgaria L02268-261 For use in Canada L02268-DB1 For use in the Czech Republic and Slovakia L02268-FL1...

  • Page 32: Miscellaneous Parts

    Dummy SIM card L02250-001 Essential Top Load Case 679921-001 Heat sink 45W L02240-001 Heat sink 15W L08856-001 HP 14.1 Privacy Filter for Touch 857320-001 HP Business Backpack 718548-001 HP Business Slim Top Load Case 718549-001 HP Comfort Grip Wireless Mouse 691922-001...
  • Page 33 Component Spare part number HP Elite Thunderbolt 3 90W Docking Station with 90W adapter 923236-001 HP Elite USB-C Desk Dock 920131-001 HP Elite USB-C Docking Station 844550-001 HP HDMI to VGA Adapter 701943-001 HP Nano Lock 918431-001 HP Thunderbolt 3 Dock...
  • Page 34 Component Spare part number 213356-013 For use in South Korea 267836-001 267836-008 For use in Thailand 285096-006 285096-012 For use in the People’s Republic of China 286497-001 286497-008 286497-013 For use in Japan 349756-001 349756-002 349756-006 Power cord , OPT-917 3-COND 1.0-M-LG ROHS 361240-001 361240-002 For use in South Africa...
  • Page 35 Component Spare part number For use in India 914726-001 Screw kit L02258-001 Miscellaneous parts...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● ● Torx 8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 37: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 38: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 39: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 40: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.

  • Page 42: Base Enclosure

    Base enclosure Description Spare part number Base enclosure L02251-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the base enclosure, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 43: Battery

    Battery Description Spare part number Battery 6-cell Long Life Polymer 67 WHr (2.90 Ahr) 918108-855 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer.

  • Page 44: Front Speakers

    Front speakers Description Spare part number Speaker kit (includes cable L02246-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the speakers, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 45 Reverse this procedure to install the front speakers. Component replacement procedures...

  • Page 46: Wwan Module

    WWAN module Description Spare part number WWAN T77W595 LTE M.2 with GPS 800870-005 WWAN HSPA+M.2 918670-855 WWAN WWAN ME906S LTE with GPS M.2 L04413-855 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the WWAN module, follow these steps: Shut down the computer.
  • Page 47 Remove 1 M2*-I screw (2), and then remove the WWAN module from the connector (3). Reverse this procedure to install the WWAN module. Component replacement procedures...

  • Page 48: Solid-State Drive

    Solid-state drive Description Spare part number 128 GB M2 SATA 3 TLC L02260-001 256 GB SATA 3 Self-encrypting drive OPAL2 TLC L02262-001 256 GB Turbo drive G2 TLC L02263-001 360 GB Turbo drive G2 TLC L02266-001 512GB PCIE NVME TLC L02264-001 1 TB PCIE NVME TLC L02261-001...

  • Page 49: System Board

    System board Description Spare part number i7-7820HQ processor with 16 GB and UMA graphics L02230-001 i7-7820HQ processor with 16 GB memory, UMA graphics, and the Windows operating system L02230-601 i5-7200U processor with 8 GB memory and UMA graphics L02231-001 i5-7200U processor with 8 GB memory, UMA graphics, and the Windows operating system L02231-601 i5-7300U processor with 16 GB memory and UMA graphics L02232-001...
  • Page 50 Display RTC battery vii. NFC antenna viii. Rear speaker TouchPad Keyboard Front speakers Remove the system board: NOTE: The U series system board thermal solution has only a left-side fan and a dummy fan on the right side. Remove 5 M2.0*4 screws from the system board. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 51 Lift the right side of the system board (1), disconnect the battery cable (2), disconnect the rear speaker cable (3), and then lift the system board to remove it (4). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 52: Fingerprint Reader

    Fingerprint reader Description Spare part number Fingerprint reader L02247-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the fingerprint reader, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 53: Near Field Communication (Nfc) Module

    Near Field Communication (NFC) module Description Spare part number NFC module L02249-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the NFC module, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer.

  • Page 54: Touchpad

    TouchPad Description Spare part number TouchPad L02242-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the TouchPad, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 55: Rtc Battery

    RTC battery Description Spare part number RTC battery L02238-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the RTC battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 56: Display Assembly

    Display assembly Description Spare part number LCD HU 14 FHD LED with WWAN capability, HDC infrared camera, touch screen, and privacy panel L02254-001 LCD HU 14 UHD LED with WWAN capability, HDC infrared camera, and touch screen L02256-001 LCD HU 14 FHD LED with UWVA HDC infrared camera, and touch screen L04869-001 LCD HU 14 FHD LED with WWAN capability, HDC infrared camera, and touch screen L04870-001...
  • Page 57 Reverse this procedure to install the display assembly. Component replacement procedures...

  • Page 58: Thermal Vent

    Thermal vent Description Spare part number Thermal vent L02238-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the RTC battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 59: Power Button Board

    Power button board Description Spare part number Power button board L02239-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the power button board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer.

  • Page 60: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.

  • Page 61: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 62: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 63: Changing The Boot Order Using The F9 Prompt

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 64: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 65: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the ● HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
  • Page 66 To access documentation on using Remote HP PC Hardware Diagnostics (UEFI) to configure a server for remote diagnostics or to customize which diagnostic tests are run, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

  • Page 67: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 68: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 69: Restore And Recovery

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 70: Using The Hp Recovery Partition (Select Products Only)

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 71: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 72: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 32.89 cm 12.95 in Depth 23.28 cm 9.17 in Height (front to back) 1.59 cm 0.63 in Weight 1.42 kg (depending on 3.14 lb (depending on configuration) configuration) Input power Operating voltage and current 5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A –...

  • Page 73: 35.56 Cm (14-In) Display Specifications

    35.56 cm (14-in) display specifications 14 inch LCD FHD (1920x1080) Anti-Glare WLED UWVA 72percent cg 340nits eDP 1.3 + PSR ultraslim 2.4mm Metric U.S. Active Area (W x H) 309.37 x 174.02 (mm) 12.18 x 6.85 in Dimensions (W x H) 315.41 x 196.17 mm 12.634 x 8.094 in Diagonal...
  • Page 74 14 inch LCD UHD (3840x2160) Anti-Glare WLED UWVA 72percent cg 400nits eDP 1.3 + PSR ultraslim N.B. Metric U.S. Active Area (W x H) 300.56 x 187.57 (max.) x2.2 (max) 12.18 x 6.85 in (mm) Dimensions (W x H) 293.76 x 165.24 mm 12.634 x 8.094 in Diagonal 35.56 cm...

  • Page 75: M.2 Solid-State Drive Specifications

    M.2 solid-state drive specifications 2280 M2 SATA-3 TLC 128-GB* 512-GB FIPS* Dimensions Height 0.09 in (2.3 mm) 0.09 in (2.3 mm) Width 0.87 in (22 mm) 0.87 in (22 mm) Weight 0.02 lb (10 g) 0.02 lb (10 g) Interface type SATA-8, SATA 3.0 ATA-8, SATA 3.0 Transfer rate...
  • Page 76 360-GB* 512-GB* 1-TB* Dimensions Height 0.09 in (2.3 mm) 0.09 in (2.3 mm) 0.09 in (2.3 mm) Width 0.87 in (22 mm) 0.87 in (22 mm) 0.87 in (22 mm) Weight 0.02 lb (10 g) 0.02 lb (10 g) 0.02 lb (10 g) Interface type PCIe NVMe Gen3X4 PCIe NVMe Gen3X4...

  • Page 77: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 78: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 79 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

  • Page 80: 11 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 81 Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. During the reboot, press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

  • Page 82: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 83 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage...

  • Page 84: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 85: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 86: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 87: Index

    24 microphone mute 15 battery light 7 hotkeys, using 16 BIOS display HP PC Hardware Diagnostics (UEFI) determining version 53 removal 48 using 56 downloading an update 54 specifications 65 HP Recovery Manager updating 53...
  • Page 88 11 HDMI 7 locating information rear speakers product description 3 hardware 6 spare part numbers 24 USB 3.x SuperSpeed port with HP software 6 recover Sleep and Charge 7, 8 options 61 USB Type-C power connector and recovery Thunderbolt port with HP Sleep M.2 solid-state drive...
  • Page 89 33 thermal vent removing personal data from volatile removal 50 system memory 72 spare part number 24 RTC battery Thunderbolt port with HP Sleep and removal 47, 51 Charge spare part number 24 identifying USB Type-C 7 TouchPad buttons 10...

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