HP Elitebook 1040 Maintenance And Service Manual
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HP Elitebook 1040 Maintenance And Service Manual

HP Elitebook 1040 Maintenance And Service Manual

14 inch g11 notebook pc
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Maintenance and Service Guide
HP Elitebook 1040 14 inch G11 Notebook
PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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  • Page 1 Maintenance and Service Guide HP Elitebook 1040 14 inch G11 Notebook SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP Inc. under to be bound by the terms of the HP End Not all features are available in all license. Chrome and Google are trademarks User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.

  • Page 4: Table Of Contents

    Table of contents 1 Product description............................................. 1 2 Components................................................5 Locating hardware ............................................5 Locating software............................................5 Right..................................................5 Left................................................... 6 Display .................................................. 8 Auto Lock and Awake........................................8 Low blue light mode (select products only)..............................8 Keyboard area...............................................10 Touchpad ...............................................10 Touchpad settings .......................................10 Adjusting touchpad settings................................10 Turning on the touchpad ..................................10...
  • Page 5 Touchpad .............................................. 62 Transfer board cable ........................................63 Transfer board...........................................64 Top cover with keyboard ......................................65 6 Computer Setup (BIOS), TPM, and HP Sure Start ..............................67 Using Computer Setup ...........................................67 Navigating and selecting in Computer Setup ............................67 Restoring factory settings in Computer Setup............................68 Updating the BIOS .........................................68...
  • Page 6 7 Backing up, restoring, and recovering....................................71 Backing up information and creating recovery media.............................71 Using Windows tools for backing up...................................71 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......71 Restoring and recovering your system..................................72 Creating a system restore .......................................72 Restoring and recovery methods ..................................72...
  • Page 7 Nonvolatile memory usage ........................................85 Questions and answers ........................................86 Using HP Sure Start (select products only)................................87 11 Power cord set requirements.........................................88 Requirements for all countries ......................................88 Requirements for specific countries and regions.............................88 12 Recycling................................................91 Index....................................................92...

  • Page 8: Product Description

    Category Description Product Name HP EliteBook 1040 14 inch G11 Notebook PC Processors Intel® Core™ Ultra7 165H vPro Enterprise 5.00 GHz processor (16 cores, 24 MB L3 cache, 28 W) Intel Core Ultra7 155H 4.80 GHz processor (16 cores, 24 MB L3 cache, 28 W) Intel Core Ultra5 135U vPro Enterprise 4.40 GHz processor (16 cores, 24 MB L3 cache, 28 W)
  • Page 9 Support for discrete amplifiers Support for discrete Poly Studio Support for quad speakers Integrated HP Wide Vision Camera: Fixed, USB 2.0, 5 MP, infrared, wide field-of-view (WFOV) Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression Time-of-flight camera (ToF camera)
  • Page 10 Support for Modern Trackpad Gestures Taps enabled as default Power requirements Battery: 6 cell, 68 Whr, polymer, HP Long Life battery and 3 cell, 56 Whr, polymer, HP Long Life battery HP Fast Charge Technology AC adapters Non-Power Factor Correction (nPFC) or Power Factor Correction (PFC)
  • Page 11 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing...

  • Page 12: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ■ Select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app.

  • Page 13: Left

    – and – Connects a display device that has a USB Type-C connector, providing DisplayPort output. USB 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.
  • Page 14 Interface (HDMI) device. USB Type-C® power connectors and Connect an AC adapter that has a USB Type-C connector, Thunderbolt™ ports with HP Sleep and supplying power to the computer and, if needed, charging the Charge and DisplayPort output (2) computer battery.

  • Page 15: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 16 Table 2-3 Display components and their descriptions Component Description Internal microphones (2) Record sound. Camera lights (2) On: One or more cameras are in use. Cameras (2) Allow you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.

  • Page 17: Keyboard Area

    Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes.

  • Page 18: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Near Field Communications (NFC) tapping Allows you to wirelessly share information when you tap it area and antenna (select products only) with an NFC-enabled device.

  • Page 19: Button, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.
  • Page 20 IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app. If Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader.

  • Page 21: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 22: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Windows key Opens the Start menu. NOTE: Pressing the Windows key again closes the Start menu. Action keys Execute frequently used system functions. Windows Copilot key Opens Windows Copilot (select products only). Power button ●...

  • Page 23: Rear

    Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 24 Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number...

  • Page 25: Using A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.
  • Page 26 Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated. To remove the SIM card, insert a small straightened paper clip into the card tray access hole and press in gently on the clip. The tray will pop out of the slot. Remove the SIM card. Replace the tray in the computer and press in gently on the tray until it is firmly seated.

  • Page 27: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly 35.6 cm (14.0 in), brightview, UWVA, OLED + LBL, nTOP, with infrared webcam, for use on N98107-001 computer models equipped with WLAN; typical brightness: 400 nits 35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on P04250-001 computer models equipped with WWAN;...
  • Page 29 NFC module cable: Included in the Cable Kit, spare part number N98116-001. WWAN module HP 5000 5G Solution WWAN module N62079-001 HP 4000 4G LTE-Advanced Pro WWAN module N65633-001 Qualcomm 9205 LTE-M (CAT-M1 fSVC) N90688-001 For use in all countries and regions except the People's Republic of China: 2 TB, M.2 2280, PCIe-4×4, ZTurbo SSD with TLC...
  • Page 30 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 256 GB, M.2 2280, PCIe-4×4, NVMe, SSD N45477-001 256 GB, M.2 2280, PCIe-4×4, NVMe, SSD with SED and TLC N35225-001 For use only in the People's Republic of China: 2 TB, 2280, PCIe-4×4, NVMe SSD with TLC N77396-001 1 TB, 2280, PCIe-4×4, NVMe, SSD with TLC...
  • Page 31 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core U7-165H processor, 16 GB of system memory, TIPD, and a non- N97640-001 Windows operating system Equipped with an Intel Core U7-155H processor, 32 GB of system memory, TIPD, and the N97638-601 Windows 11 operating system Equipped with an Intel Core U7-155H processor, 32 GB of system memory, TIPD, and a non-...
  • Page 32 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core A7-155H processor, 32 GB of system memory, TIPD, and the N97651-601 Windows 11 operating system Equipped with an Intel Core A7-155H processor, 32 GB of system memory, TIPD, and a non- N97651-001 Windows operating system Equipped with an Intel Core A7-155H processor, 16 GB of system memory, TIPD, and the...

  • Page 33: Miscellaneous Parts

    280 W AC adapter (PFC, 3 prong, 7.4 mm, slim) M52952-001 120 W HP Smart adapter (PFC, 7.4 mm, slim) L89695-001 120 W HP Smart adapter (PFC, RC, 4.5 mm, slim) M95377-001 100 W AC adapter (nPFC, 3 prong, USB Type-C PD) N57045-001...
  • Page 34 Spare part number Cable Kit (includes fingerprint reader cable, NFC module cable, and touchpad cable) N98116-001 Dock HP Thunderbolt G4 280 W dock (includes combination cable) M97106-001 HP Thunderbolt G4 120 W dock (includes cable) M97105-001 HP Thunderbolt 120 W dock (includes cable)
  • Page 35 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Israel L19362-001 For use in Italy L19364-001 For use in Japan L19365-001 For use in North America L19367-001 For use in the People's Republic of China L19368-001 For use in South Africa L19369-001...
  • Page 36 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Thailand L22326-001 For use in the United Kingdom L22320-001 Power cord (C5, 1.0 m [3.3 ft], premium with sticker, NP): For use in Argentina L42493-001 For use in Australia L42486-001...
  • Page 37 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C13, 1.0 m [3.3 ft], premium with tag) For use in Argentina L32029-001 For use in Brazil L32030-001 For use in Italy L32031-001 Power cord (C13, 1.0 m [3.3 ft], premium with tag LW) For use in Australia N24670-002 For use in Denmark...

  • Page 38: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 39: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 40: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic 400 V...

  • Page 41: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 42: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 43: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 44: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 45: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 46 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 47: Removal And Replacement Procedures For Authorized Service Provider Parts

    To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 48 Table 5-1 Bottom cover descriptions and part numbers (continued) Description Spare part number For use only on computer models not equipped with WWAN capability N98108-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 40).

  • Page 49: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 50: Wwan Module

    WWAN module descriptions and part numbers Description Spare part number HP 5000 5G Solution WWAN module N62079-001 HP 4000 4G LTE-Advanced Pro WWAN module N65633-001 Qualcomm 9205 LTE-M (CAT-M1 fSVC) N90688-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 51: Solid-State Drive

    Carefully disconnect the two WWAN antenna cables (1) from the terminals on the WWAN module. The #5 WWAN antenna cable connects to the WWAN module #5 Main terminal. The #6 WWAN antenna cable connects to the WWAN module #6 Aux terminal. Remove the Phillips M2.0 ×...
  • Page 52 Table 5-4 SSD descriptions and part numbers (continued) Description Spare part number 2 TB, M.2 2280, PCIe-4×4, ZTurbo SSD with TLC M52027-001 1 TB, 2280, PCIe-4×4, NVMe, SSD with TLC M16560-001 1 TB, M.2 2280, PCIe-4×4, NVMe, value SSD N45474-001 512 GB, M.2 2280, PCIe-4×4, NVMe, SSD N45476-001 512 GB, 2280, PCIe-4×4, NVMe, SSD with TLC...

  • Page 53: Wlan Module

    Remove the SSD (3) by pulling the drive away from the slot at an angle. Thoroughly clean the thermal material from the surfaces of the SSD (1) and the system board (2) each time you remove the SSD. Replacement SSD thermal material is included in the SSD spare part kit.
  • Page 54 Table 5-5 WLAN module descriptions and part numbers (continued) Description Spare part number Intel BE200 M.2 2230 Wi-Fi 7 + Bluetooth 5.4 vPro WW WLAN module N39882-00 Intel BE200 M.2 2230 Wi-Fi 7 + Bluetooth 5.4 non-vPro WW WLAN module N39883-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless...

  • Page 55: System Board

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To replace the WLAN module, reverse the removal procedures. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. System board To remove the system board, use these procedures and illustrations.
  • Page 56 Table 5-6 System board descriptions and part numbers (continued) Description Spare part number Equipped with an Intel Core U7-165H processor, 16 GB of system memory, TIPD, and the Windows 11 N97640-601 operating system Equipped with an Intel Core U7-165H processor, 16 GB of system memory, TIPD, and a non-Windows N97640-001 operating system Equipped with an Intel Core U7-155H processor, 32 GB of system memory, TIPD, and the Windows 11...
  • Page 57 Table 5-6 System board descriptions and part numbers (continued) Description Spare part number Equipped with an Intel Core A7-165H processor, 16 GB of system memory, TIPD, and a non-Windows N97648-001 operating system Equipped with an Intel Core A7-155H processor, 32 GB of system memory, TIPD, and the Windows 11 N97651-601 operating system Equipped with an Intel Core A7-155H processor, 32 GB of system memory, TIPD, and a non-Windows...
  • Page 58 Remove the system board: Release the zero insertion force (ZIF) connector (1) the fingerprint reader cable is connected to, and then disconnect the fingerprint reader cable from the system board. Disconnect the display hub cable (2) from the system board. Release the ZIF connector (3) the keyboard backlight cable is connected to, and then disconnect the keyboard backlight cable from the system board.

  • Page 59: Fan/Heat Sink Assembly

    Remove the middle hook holder (3), the left and right I/O brackets (4), the left and right I/O bracket holders (5), and the security bracket (6). The system board hardware components are available as detailed below: ● Middle hook holder: Included in the Plastics Kit, spare part number N98117-001 ●...
  • Page 60 Table 5-7 Fan/heat sink assembly description and part number Description Spare part number Fan/heat sink assembly (includes captive screws and replacement thermal material) N98112-001 Before removing the fan/heat sink assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 40).

  • Page 61: Fingerprint Reader Cable

    To replace the fan/heat sink assembly, reverse the removal procedures. Fingerprint reader cable To remove the fingerprint reader cable, use this procedure and illustration. The fingerprint reader cable is included in the Cable Kit, spare part number N98116-001. Before removing the fingerprint reader cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 40).

  • Page 62: Fingerprint Reader

    To replace the fingerprint reader cable, reverse the removal procedures. Fingerprint reader To remove the fingerprint reader, use this procedure and illustration. Table 5-8 Fingerprint reader descriptions and spare part numbers Description Spare part number Fingerprint reader (includes cable) N98113-001 NOTE: The fingerprint reader spare part kit does not include the fingerprint reader cable.
  • Page 63 Table 5-9 Display assembly descriptions and part numbers Description Spare part number 35.6 cm (14.0 in), brightview, UWVA, OLED + LBL, nTOP, with infrared webcam, for use on computer N98107-001 models equipped with WLAN; typical brightness: 400 nits 35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on computer P04250-001 models equipped with WWAN;...
  • Page 64 Release the WWAN antenna cables from the retention clips (3) and routing channels that are built into the right I/O bracket holder. Disconnect the display panel cable (1) from the system board. Carefully disconnect the two WLAN antenna cables (2) from the terminals on the WLAN module. The #1 WLAN antenna cable connects to the WLAN module #1 Main terminal.

  • Page 65: Speakers

    Remove the six Phillips M2.5 × 4. 1 screws that secure the display assembly to the computer. Swing the top edge of the display assembly (1) down and away from the top cover with keyboard until it rests at a 90-degree angle. Release the display hinges from the top cover by sliding the top cover with keyboard (2) away from the display assembly.

  • Page 66: Nfc Module Cable

    Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 40). Remove the bottom cover (see Bottom cover on page 40). Remove the battery from the computer (see Battery on page 42). Remove the speakers: Disconnect the speaker cables (1) from the system board.

  • Page 67: Nfc Module

    Release the ZIF connector (1) the NFC module cable is connected to, and then disconnect the NFC module cable from the system board. Release the ZIF connector (2) the NFC module cable is connected to, and then disconnect the NFC module cable from the NFC module.

  • Page 68: Touchpad Cable

    Detach the NFC module (2) from the computer. The NFC module is attached to the computer with double-sided adhesive. To replace the NFC module, reverse the removal procedures. Touchpad cable To remove the touchpad cable, use this procedure and illustration. The touchpad cable is included in the Cable Kit, spare part number N98116-001.

  • Page 69: Touchpad

    Detach the touchpad cable (3) from the computer. The touchpad cable is attached to the computer with double-sided adhesive. Remove the touchpad cable. To replace the touchpad cable, reverse the removal procedures. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-12 Touchpad descriptions and part numbers Description...

  • Page 70: Transfer Board Cable

    Remove the touchpad (4) by sliding it up and back at an angle. To replace the touchpad, reverse the removal procedures. Transfer board cable To remove the transfer board cable, use this procedure and illustration. The transfer board cable is included with the transfer board spare part kit, spare part number N98118-001.

  • Page 71: Transfer Board

    Remove the transfer board cable (3) from the computer. To replace the transfer board cable, reverse the removal procedures. Transfer board To remove the transfer board, use this procedure and illustration. Table 5-13 Transfer board description and part number Description Spare part number Transfer board (includes cable) N98118-001...

  • Page 72: Top Cover With Keyboard

    Detach the transfer board (3) from the computer. The transfer board is attached to the computer with double-sided adhesive. To replace the transfer board, reverse the removal procedures. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top covers and keyboards.
  • Page 73 Table 5-15 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Germany -041 Portugal -131 Turkey-F -541 Greece -151 Romania...

  • Page 74: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 75: Restoring Factory Settings In Computer Setup

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs .

  • Page 76: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 77: Tpm Bios Settings (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 78: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 79: Restoring And Recovering Your System

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 80: Changing The Computer Boot Order

    Restoring and recovery methods on page 72 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 81: Using Hp Pc Hardware Diagnostics

    Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.

  • Page 82: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. Select Fixes & Diagnostics.

  • Page 83: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 84: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 85: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 86: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 87: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...

  • Page 88: Display Specifications

    Table 9-1 Computer specifications (continued) Metric U.S. Nonoperating –15 m to 12, 1 92 m –50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Display specifications This section provides specifications for your display.
  • Page 89 Table 9-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Weight < 10 g < 10 g < 10 g Interface type PCIe PCIe PCIe Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms Access times, logical 0.

  • Page 90: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 91 Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer restarts. During the restart, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt.

  • Page 92: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 93: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 94: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 95: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 96 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 97 The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Approval number and logo must be printed on a flag label. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.

  • Page 98: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...

  • Page 99: Index

    26 caring for wood veneer 37 fan/heat sink assembly battery disinfecting 36 removal 52 illustrated 25 HP Easy Clean 35 spare part numbers 52 removal 42 removing dirt and debris 35 fingerprint reader spare part numbers 25, 42 components...
  • Page 100 HDMI 7 HP Recovery media lights, mute 12 product description 3 recovery 72 lock USB port with HP Sleep and HP Sure Recover 73 spare part number 27 Charge 6 HP Sure Start 83, 87 low blue light mode 8...
  • Page 101 25, 58 traveling with the computer 16 speakers, identifying 13, 16 special keys, using 14 recovery 71, 72 specifications USB port with HP Sleep and discs 72 computer 80 Charge, identifying 6 media 72 display 80, 81...
  • Page 102 recovery media 71 system restore point 71 Windows Copilot key, identifying 15 Windows key, identifying 15 Windows tools, using 71 wireless antennas, identifying 9 wireless certification label 16 wireless, product description 2 WLAN antennas, identifying 9 WLAN device 16 WLAN label 16 WLAN module illustrated 23 removal 46...

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