Other Problems - Epson PP-1002 User Manual

Other Problems

Symptom/Problem Status
Unable to install software
The drive cannot be used.
Head cleaning does not work.
The printing speed slowed
down during continuous
printing.
Unable to publish discs.
Check/Remedy Procedure
Is the USB cable unplugged?
Make sure the USB cable is firmly connected.
Is the USB cable compliant with the product?
See "Interfaces" on page 149
Is there enough available HDD space?
The software cannot be installed unless there is at least 25 GB of
available HDD space. Check the amount of available HDD space, and
if there is not enough space, increase the amount of available space.
Available HDD space needs to be enough to enable the software to run
normally. (See "System Requirements" on page
Are you using a USB hub?
The USB cable should be connected directly between the PC and the
product.
Is the power of the PC connected to the product on when installing the
software?
When installing the software, make sure to turn the product off; then
start installation.
Is use of the drive stopped?
When a write error occurs based on a preset retry write count, use of
the drive is automatically stopped. Set Drive to Use in Properties screen
of EPSON Total Disc Utility to restart the drive. (See
on page 28.)
Hold down the cleaning button for a moment.
Has an error occurred in the product?
If an error has occurred, clear the error.
Is there enough ink?
Head cleaning cannot be performed unless there is enough ink.
Replace with a new ink cartridge. (See
Cartridges" on page 82.)
When printing is performed for an extended period of time, disc transfer
and printing may be stopped temporarily. This is for slowing the printing
speed to prevent overheating and damage to the product.
Although printing can be continued when this occurs, it is
recommended that you stop product operation and leave it with the
power on for about 30 minutes. (The product will recover after about 3
hours with the power off.)
See "When Discs Cannot be Published" on page
for the interface specifications.
27.)
"Properties Setting"
"How to Replace the Ink
123.
Troubleshooting
113