Error And Maintenance Messages - Brother DCP-9020CDN User Manual

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may have to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
in the table.
You can clear most errors and perform routine maintenance by yourself. If you need more help,
the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
Error Message
2-sided Disabled
Access Denied
Calibration
failed.
Cartridge Error
Put the Toner
Cartridge back
1
inX
1
(X) shows the toner
cartridge colour with
the problem.
(BK)=Black,
(Y)=Yellow,
(M)=Magenta,
(C)=Cyan.
84
Cause
The back cover of the machine
is not closed completely.
The function you want to use is
restricted by Secure Function
Lock 2.0.
Calibration failed.
The toner cartridge is not
installed correctly.
Action
Close the back cover of the machine until it
locks into the closed position.
Contact your administrator to check your
Secure Function Lock Settings.
Press OK and try it again.

Press and hold down
machine.
Wait a few seconds, and turn on the
machine again.
Perform the colour calibration again using
the Touchscreen or the printer driver (see
Calibration on page 81).

Put in a new belt unit (see Replacing the
belt unit on page 58).

If the problem continues, contact Brother
customer service or your local Brother
dealer.
Pull out the toner cartridge and drum unit
assembly for the colour that is indicated on the
Touchscreen. Remove the toner cartridge, and
put it back into the drum unit again. Put the
toner cartridge and drum unit assembly back in
the machine.
If the problem continues, contact Brother
customer service or your local Brother dealer.
B
to turn off the