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Troubleshooting
Error and Maintenance Messages
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's
FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com.
•
Related Information references are at the bottom of this page.
Error Message
B&W Print Only
Check the ink levels,
If there is ink in
all 4 ink tanks,
Press [OK].
Connection Error
Connection Failed
Cover is Open.
> Error and Maintenance Messages
Cause
The amount of remaining ink in one or
more of the ink tanks (except black) is
low.
This error message may appear if the ink
dot counter is incorrect even if some ink
remains.
While this message appears on the LCD,
each operation works in the following way:
If this message appears on the LCD, the
print operation works as follows:
•
Printing
If the media type is set to Plain Paper
in the Basic tab, and Grayscale is
chosen in the Advanced tab of the
printer driver, you can use the machine
as a black & white printer.
A certain amount of ink is consumed in
operations;
Look through the window of the ink tank to
confirm the actual amount of remaining
ink.
Other devices are trying to connect to the
Wi-Fi Direct network at the same time.
The Brother machine and your mobile
device cannot communicate during the
Wi-Fi Direct network configuration.
The top cover is not locked in the closed
position.
The ink tank cover is not locked in the
closed position.
Action
Refill the ink tank.
When you refill the ink tank, fill the ink up
to the upper line, or fill with all of the ink in
the bottle if it does not exceed the upper
line.
A message may appear on the LCD to
verify whether the ink tanks were refilled.
Reset the ink dot counter for the refilled
color.
See Related Information: Refill the Ink
Tanks.
The machine may stop all print operations
and you may not be able to use the
machine until you refill the ink tank in the
following cases:
•
If you unplug the machine.
•
If you select the Slow Drying Paper
option on the machine or in the printer
driver.
If the remaining ink level is at or below the
lower line under the minimum fill mark,
refill the ink tank.
Make sure there are no other devices
trying to connect to the Wi-Fi Direct
network, and then try to configure the Wi-
Fi Direct settings again.
•
Move the mobile device closer to your
Brother machine.
•
Move your Brother machine and the
mobile device to an obstruction-free
area.
•
If you are using the PIN Method of
WPS, make sure you have entered the
correct PIN.
Lift the top cover and then close it again.
Make sure the interface cable (if used)
has been guided correctly through the
cable channel and out the back of the
machine.
Firmly close the ink tank cover until it
locks into place.
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