Brother DCP-9020CDN User Manual page 96

Error Message
1
Replace DrumX
1
(X ) shows drum unit
colour that must be
replaced. BK=Black,
C=Cyan, M=Magenta,
Y=Yellow.
Replace Fuser
Replace PF kit
1
Replace Toner
1
The Touchscreen
shows the toner
cartridge colour that
you must replace.
BK=Black, C=Cyan,
M=Magenta, Y=Yellow
Replace WT Box
Scan Unable XX
Short paper
Size Error
2-sided
88
Cause
It is time to replace the drum
unit.
The drum unit counter was not
reset when a new drum was
installed.
It is time to replace the fuser
unit.
It is time to replace the paper
feeding kit.
The toner cartridge is at the
end of its life. The machine will
stop all print operations.
It is time to replace the waste
toner box.
The machine has a mechanical
problem.
Document is too long for
2-sided scanning.
The length of the paper in the
tray is too short for the machine
to deliver it to the Face down
output tray.
The paper size defined in the
printer driver and the
Touchscreen menu is not
available for automatic 2-sided
printing.
The paper in the tray is not the
correct size and is not available
for automatic 2-sided printing.
Action
Replace the drum unit for the colour indicated
on the Touchscreen (see Replacing the drum
units on page 53).
Reset the drum unit counter. (see Replacing
the drum units on page 53).
Contact Brother customer service or a Brother
Authorized Service Center to replace the fuser
unit.
Contact Brother customer service or a Brother
Authorized Service Center to replace the
PF Kit.
Replace the toner cartridge for the colour
indicated on the Touchscreen (see Replacing
the toner cartridges on page 45).
Replace the waste toner box (see Replacing
the waste toner box on page 62).

Press and hold down
machine off, and then turn it on again.

If the problem continues, contact Brother
customer service for support.
Press . Use the appropriate size of paper
for 2-sided scanning (see Print media
on page 145).
Open the back cover (face-up output tray) to let
the printed page exit onto the face up output
tray. Remove the printed pages and then press
Start.
Press . Choose a paper size that is
supported by 2-sided printing.
The paper size you can use for automatic
2-sided printing is A4.
Load the correct size of paper in the tray and
set the size of paper for the tray (see Paper
Size on page 25).
The paper size you can use for automatic
2-sided printing is A4.
to turn the