Error And Maintenance Messages - Brother MFC-J491DW Reference Manual

Error and Maintenance Messages

The most common error and maintenance messages are shown in the table. For more detailed
information, see the Online User's Guide.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
Error Message
Absorber NearFull The ink absorber box must be replaced soon. Call Brother Customer
B&W Print Only
Replace Ink
Cannot Detect
Cannot Detect Ink Use a new Genuine Brother Ink Cartridge. If the error is not cleared,
Data Remaining
Action
Service or a Brother Authorized Service Center to have your machine
serviced.
• The ink absorber box absorbs the small amount of ink emitted
during print head cleaning.
One or more of the color ink cartridges have reached the end of their
lives.
Replace the ink cartridges.
For more detailed information, see the Online User's Guide: Replace
the Ink Cartridges.
The machine will stop all print operations and you will not be able to
use the machine until you change to a new ink cartridge in the
following cases:
• If you unplug the machine or take out the ink cartridge.
• If you select the Slow Drying Paper option on the machine or in
the printer driver.
Remove the used ink cartridge and install a new one.
Use a new Genuine Brother Ink Cartridge. If the error is not cleared,
call Brother Customer Service.
Take out the new ink cartridge and reinstall it slowly and firmly until it
locks into place.
For more detailed information, see the Online User's Guide: Replace
the Ink Cartridges.
Slowly turn the ink cartridge so that the ink supply port is pointing
downward, and then reinstall the cartridge.
Check the model numbers of the ink cartridges and install the correct
ink cartridges.
See Related Information: Supply Specifications at the end of this
section.
call Brother Customer Service.
Press Stop/Exit. The machine will cancel the job and clear it from the
memory. Try to print again.
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