AT&T SB3014 User Manual page 47

Appendix
Troubleshooting
The callers cannot hear me when I am using the wireless mic.
• Make sure the wireless mic is not muted during a call.
• Move the wireless mic closer to the base unit. It may be out of range.
• Speak to the wireless mic (page 10) at a distance of no more than 3 feet.
• Reset the base unit. Unplug the AC power cord from the wall outlet. Wait
for approximately 15 seconds, and then plug it back in. Allow at least one
minute for the wireless mic and base unit to synchronize.
• If your have more than one SB3014 Conference Speakerphone with
Wireless Mics in the office, use the paging function (page 13) to identify
the wireless mics that are connected to the corresponding base unit. Make
sure that they are not mixed up between each of your SB3014.
• Other electronic products such as HAM radios and other DECT phones,
can cause interference with your SB3014. Try installing your SB3014 as far
away as possible from these types of electronic devices.
Status Indicator on the wireless mic flashes orange.
The wireless mic has low battery.
• Place the wireless mic on the charging cradle for recharging.
For optimal battery life performances:
• Charge the wireless mics for up to eight hours before the first time of use.
• Return the wireless mics to the charging cradle after use. Charge them for
at least 30 minutes before subsequent uses.
Status Indicator on the wireless mic flashes orange even after a long
period of charging.
The efficiency of the battery might have been reduced after being used for
some time.
• Make sure the wireless mic is placed on the charging cradle correctly
(page 9) when charging.
• Remove and install the battery again (page 9). Use it until the battery is
fully depleted, and then charge the wireless mic on the charging cradle for
eight hours.
• If the above measures do not solve the problem, replace the battery.
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